Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Bansko, Blagoevgrad Province, Bulgaria
1 room, 2 adults

Kempinski Hotel Grand Arena

5-star5 stars
Pirin Street 96, Bansko, 2770, Bulgaria

5-star ski-in/ski-out hotel with spa, near Bansko Ski Resort
  • Free WiFi
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Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • The staff here are incredible, everyone from the valet to the receptionist were so…Sep 19, 2019
  • even we had a birthday cake in the room for our daughter's birthday!Aug 24, 2019

Kempinski Hotel Grand Arena

from €186
  • Deluxe Room, 1 King Bed, View (Town View)
  • Junior Suite, Mountain View
  • Alpine Suite
  • Deluxe Room, 1 King Bed, Mountain View
  • Executive Room, 1 King Bed
  • Deluxe Room, 2 Twin Beds, Mountain View
  • Junior Suite, View (Town View)
  • Deluxe Suite
  • Deluxe Room, 2 Twin Beds, View (Town View)

What’s around Kempinski Hotel Grand Arena

Landmarks

  • In a national park
  • Bansko Ski Resort - 3 min walk
  • Dobrinishte Ski Resort - 5.7 mi / 9.1 km

Getting around

  • Sofia Airport (SOF) - 122 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 123 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3 PM-3 PM
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 15

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

  • Free children's club

Pets

  • Pets allowed*

  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (EUR 5 per day)

  • Onsite valet parking (EUR 10 per day)

  • Wheelchair-accessible parking on site

Offsite

  • Area shuttle*

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast
  • 3 restaurants
  • 2 bars/lounges
  • 2 poolside bars
  • 2 coffee shops/cafés
  • Bar/lounge
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Downhill skiing on site
  • Snowmobiling on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby
  • Snowshoeing nearby
Working away
  • Business center
  • Number of meeting rooms - 4
  • Conference space
  • Conference space size (feet) - 2691
  • Conference space size (meters) - 250
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 5
  • Year Built - 2005
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
Languages Spoken
  • Bulgarian
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 27-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Kempinski The SPA has 12 treatment rooms. Services include Thai massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Gallery Restaurant - This poolside buffet restaurant specializes in international cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Come Prima Restaurant - Overlooking the pool and garden, this restaurant specializes in Mediterranean cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Sushi Bar and Teppanyaki - This restaurant specializes in sushi and serves dinner only. Reservations are required. Open daily.

Recreation

On Site

  • Outdoor tennis court
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Playground on site
  • Downhill skiing on site
  • Snowmobiling on site

Nearby

  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Mountain biking nearby
  • Rafting nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Snowboarding nearby
  • Snowshoeing nearby

Kempinski Hotel Grand Arena’s small print

Also known as

  • Arena Grand Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Bansko
  • Kempinski Resort Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel
  • Kempinski Hotel Grand Arena Bansko
  • Kempinski Hotel Grand Arena Hotel Bansko
  • Grand Arena Hotel
  • Grand Hotel Arena
  • Hotel Grand Arena
  • Kempinski Grand Arena
  • Kempinski Grand Arena Bansko
  • Kempinski Grand Arena Hotel
  • Kempinski Grand Hotel Arena
  • Kempinski Hotel Grand Arena

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the fitness facility.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Self parking costs EUR 5 per day

Valet parking costs EUR 10 per day

Rollaway beds are available for EUR 20.0 per night

Cribs/Infant beds are available for EUR 20.0 per night

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 10 per pet, per night, plus a one-time cleaning fee of EUR 25

Service animals exempt from fees

Airport shuttle service is offered for an extra charge of EUR 160 per person (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Kempinski Hotel Grand Arena

  • Does Kempinski Hotel Grand Arena offer free cancellation for a full refund?
    Yes, Kempinski Hotel Grand Arena does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Kempinski Hotel Grand Arena currently open?
    The property is closed between April 4 and May 20.
  • What are the cleanliness and hygiene measures currently in place at Kempinski Hotel Grand Arena?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Kempinski Hotel Grand Arena?
    Yes. Self parking costs EUR 5 per day. Valet parking costs EUR 10 per day.
  • Is there a pool at Kempinski Hotel Grand Arena?
    Yes, there are 3 indoor pools, 2 outdoor pools, and a children's pool.
  • Are pets allowed at Kempinski Hotel Grand Arena?
    Yes, pets are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of EUR 10 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Kempinski Hotel Grand Arena?
    You can check in from 3 PM - 3 PM. Check-out time is noon.
  • Are there restaurants at or near Kempinski Hotel Grand Arena?
    Yes, there are 3 onsite restaurants, featuring international cuisine, garden views, and poolside dining. Nearby restaurants include Euphoria Bar & Grill (3-min walk), Tomahawk (5-min walk), and La Skara (5-min walk).
  • Is airport shuttle service offered by Kempinski Hotel Grand Arena?
    Yes, an airport shuttle is available. The charge is EUR 160 per person one-way.

Recent reviews

Exceptional 9.6 From 80 reviews

Exceptional 10.0
Top service level.
Great hotel, it has everything you need to feel special and relaxed. We were exceptionally well looked after. Staff was very helpful and friendly. The room was large, clean, with nice balcony. Great pools. Easy access to parking. The hotel has a lobby bar that is very good and an oustanding italian restaurant. We are looking forward to come back next year.
Sergiu, ie2 night romance trip
Exceptional 10.0
The best in Bansko!
Its the best you can get in Bansko... there is a huge difference between kempinski and its 5 stars and all the others 4 star hotels (grand hotel bansko 4* is THE WORST). Kempinski’s servise and hospitality is one and only, the kind and helpful staff are always there for you and the buffet is tasty and delicious. The new renovated SPA is super modern and relaxing!
Boyana, ie1 night family trip
Exceptional 10.0
Great Hotel in the heart of Bansko! Excellent service and comfort. Professional and friendly staff. Cosy rooms and lobby. Comfortable outside and inside pools! Great view from the room balcony!
Elisaveta, ie4 night trip
Exceptional 10.0
THE best location for the gondola to take you to the ski slopes. The VIP lift pass (available only if you stay in the hotel) was worth ever penny of the extra cost, saving maybe 2 hours of queuing in the morning. The management and staff were always smiling, polite and helpful. Would recommend the hotel for anyone thinking about skiing in Bansko.
Christopher, ie7 night family trip
Exceptional 10.0
Great hotel
A truly wonderful - great rooms, breakfast and spa area. Autumn prices made it a real bargain. Only thing I didn't like: they charge for parking even when the parking is made in the adjacent ski gondola parking which is closed and therefore free of charge off season.
Ram, il2 night family trip
Exceptional 10.0
חווייה נהדרת
חובה להיות במלון הזה! מלון מקסים על צלע ההר, חדרים גדולים עם מרפסת לנוף. ספא מפנק עם ג׳קוזי חיצוני חם ופנימי, בריכה חיצונית חמה, שאונות וחדר שלג לאמיצים. ארוחת בוקר מעולה. המלון ממוקם על הרכבל בחורף זה מעולה לסקי. ממליצה מאוד! אין ספק שנחזור. אחד המלונות הכי מפנקים שיש
dikla, il2 night trip
Exceptional 10.0
amazing hotel
It is my fourth time in Kempinski Bansko and I always feel it is the only hotel I would ever consider to stay The breakfast is amazing , the pools areas are great , the proximity to the gondola , the Supreme service by all staff , the hotel areas are always very clean , the rooms are large and comfortable
Daniel, il3 night trip
Exceptional 10.0
Amazing location, amenities and service. Highly recommend this hotel
Oliver, gb2 night trip
Exceptional 10.0
The staff were excellent The receptionist was very helpful We will stay again
Andrew, gb1 night romance trip
Exceptional 10.0
Great location and excellent staff. Some areas need renovation but still a beautiful hotel.
Rossi, us1 night family trip

Kempinski Hotel Grand Arena