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All properties in Hangzhou, Zhejiang, China
1 room, 2 adults

Grand Hyatt Hangzhou

5-starFor the benefit of our customers, we have provided a rating based on our rating system.
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Free WiFi
  • Refrigerator
28 Hu Bin Road, Hangzhou, Zhejiang, 310007, China

Lakefront hotel with spa, near West Lake
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • Free WiFi
    • Refrigerator
  • Perfect location with good food and shopping.Mar 29, 2019
  • After one week my room deposit is still not refunded. No one can tell me when this will…Apr 28, 2020

Grand Hyatt Hangzhou

from €175
  • Room, 1 King Bed, Garden View
  • Room, 2 Twin Beds, Garden View
  • Room, 1 King Bed, Lake View
  • Room, 2 Twin Beds, Lake View
  • Club Room, 1 King Bed (Club Access)
  • Club Room, 2 Twin Beds (Club Access)
  • Club Room, 1 King Bed, Lake View
  • Club Room, 2 Twin Beds, Lake View
  • Room, 1 King Bed
  • Grand, Suite, 1 King Bed
  • Room, 2 Twin Beds

What’s around Grand Hyatt Hangzhou


  • In Xihu
  • West Lake - 1 min walk
  • Broken Bridge - 16 min walk
  • Wushan Night Market - 19 min walk
  • Wulin Square - 28 min walk
  • Leifeng Pagoda - 45 min walk
  • Hangzhou Botanical Garden - 2.8 mi / 4.6 km
  • Zhejiang University - 2.9 mi / 4.7 km

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 52 min drive
  • Hangzhou Station - 6 min drive
  • Hangzhou East Railway Station - 10 min drive
  • Hangzhou South Station - 19 min drive
  • Longxiangqiao Station - 4 min walk
  • Fengqi Road Station - 17 min walk
  • Ding'an Road Station - 18 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 388 rooms
  • This hotel is arranged over 8 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *

  • Train station pick-up *


  • Free self parking on site

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 5 restaurants
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
Things to do
  • Indoor pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Health club
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • One meeting room
  • Conference center
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • Chinese
  • English

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
Food and drink
  • Refrigerator
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


焕水疗 has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.


28 Hubin Road 湖滨28 - This restaurant serves lunch and dinner.

Grand Cafe 咖啡厅 - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Open daily.

Grand Hyatt Steakhouse - This steakhouse serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Patio 青莳 - Overlooking the garden, this restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Open daily.

Grand Hyatt Hangzhou’s small print

Also known as

  • Hangzhou Hyatt
  • Grand Hyatt Hangzhou Hotel
  • Grand Hyatt Hangzhou Hangzhou
  • Grand Hyatt Hangzhou Hotel Hangzhou
  • Hangzhou Hyatt Regency
  • Hyatt Hangzhou
  • Grand Hyatt Hangzhou Hotel
  • Hyatt Regency Hotel Hangzhou
  • Regency Hyatt Hangzhou
  • Hyatt Regency Hangzhou Hotel


Construction is underway at a neighboring building and there may be noise disturbance from the construction work.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for CNY 288 per night

Buffet breakfast is offered for an extra charge of CNY 194 per person (approximately)

Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one way)

Train station pick-up service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Hyatt Hangzhou

  • Does Grand Hyatt Hangzhou offer free cancellation for a full refund?
    Yes, Grand Hyatt Hangzhou does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Grand Hyatt Hangzhou?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Grand Hyatt Hangzhou?
    Yes, there's free self parking.
  • Is there a pool at Grand Hyatt Hangzhou?
    Yes, there's an indoor pool.
  • Are pets allowed at Grand Hyatt Hangzhou?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Hyatt Hangzhou?
    You can check in from 2:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Grand Hyatt Hangzhou?
    Yes, there are 5 onsite restaurants.
  • Is airport shuttle service offered by Grand Hyatt Hangzhou?
    Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one way.
  • What is there to do near Grand Hyatt Hangzhou?
    Recommended spots to visit include West Lake (1-min walk) and Broken Bridge (0.8 mi), along with Wushan Night Market (1 mi) and Wulin Square (1.4 mi).

Recent reviews

Very Good 8.2 From 88 reviews

Good 6.0
Nice location
Big, clean rooms, nice view on the lake ( in case you booked), spa needs improvement. Rather low value for money.
Marie Luise, us1 night business trip
Exceptional 10.0
It’s a fantastic facility and even better location. I would highly recommend it to anyone and everyone!
Roy, us1 night business trip
Exceptional 10.0
Excellent hotel
I’m very much satisfied
Jongwon, cn1 night romance trip
Good 6.0
Need to do a lot more to protect the brand.
Hotel was under renovation. Overall air quality was not good. Non-smoking floor was filled with cigarette odours. Audio tv system does not function well. Room carpet was not well vacuumed.
Joseph, hk2 night family trip
Poor 2.0
Very bad experience and I should get at least ½ refund for the money I paid!!!
JANE, hk2 night business trip
Very Good 8.0
The actual hotel itself was quite nice, The service was actually pretty poor, if not outright bad. Asked about times things opened 2x and they were wrong both times. Took 6x to get coffee one morning. I have stayed at Hyatt’s maybe 200 times, and this was really off.
James, us3 night business trip
Exceptional 10.0
Great stay
James, us2 night romance trip
Good 6.0
Disruptive construction around the hotel
1. The reception staff, while polite and friendly, had zero knowledge of the local areas and streets around the hotel. I asked two people about a street nearby and both responded by saying they were not from here... 2. The local area has MAJOR construction that has been going on for months, and is expected to continue for the next months. This is causing serious problem getting around. I wish I knew about this before hand, which would have definitely affected my choice of hotel during this stay
us2 night family trip
Good 6.0
The hotel is nice and very modern. It’s just next to west lake which is very convenient for tourist. We had a great diner in their Chinese restaurant. But the room is very small and has only two twin beds. I booked a room for 3 adults (my mom, my daughter and myself), ended up my daughter slept in the sofa.
Li-Ling, us1 night family trip
Exceptional 10.0
Amazing stay!
An amazing hotel with fantastic food, room and views. Access to attractions was a plus from here. Can’t recommend enough about the service by the staff here. The club lounge was a bonus, to watch the sunset by the lake. Definitely a highly recommended hotel!
Narayanan, gb5 night family trip

Grand Hyatt Hangzhou

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