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Emporio Cancun

Photo gallery for Emporio Cancun

Aerial view
On the beach, beach towels
On the beach, beach towels
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers

Overview of Emporio Cancun

Emporio Cancun

4.0 star property
Upmarket beachfront aparthotel with outdoor pool, near Delfines Beach

8.2/10 Very good

1,182 verified guest reviews

Property highlights

  • Free parking
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500

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About this area

What's nearby

  • In Zona Hotelera
  • Delfines Beach - 19 min walk
  • La Isla Shopping Mall - 5 min drive
  • Forum Beach - 15 min drive
  • Cancun Convention Center - 16 min drive
  • Tortuga Beach - 20 min drive
  • Langosta Beach - 22 min drive
  • Turtle Beach - 25 min drive
  • Puerto Cancun Marina Town Center - 27 min drive
  • Plaza Las Americas - 31 min drive
  • Ultramar Ferry Puerto Juárez - 36 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 16 min drive


  • Xkat-ik - 4 min walk
  • Da Vinci - 4 min walk
  • Restaurante Benazuza - 10 min walk
  • Mole - 20 min walk
  • Casitas - 3 min drive

About this property

Emporio Cancun

Emporio Cancun is a great choice for your beach stay in Cancun, putting you near activities such as scuba-diving, surfing/body boarding and parasailing. The outdoor pool provides fun for everyone, while guests in the mood for pampering can indulge in massages. CúA Culinary Artisans, one of 3 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights include 2 poolside bars, a bar/lounge and a 24-hour fitness centre. Fellow travellers say good things about the pool and helpful staff.


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)


Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance


  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property’s New Year's Eve gala dinner on December 31, 2022 includes 2 adults. Additional fees apply per extra adult and child, to be collected directly at the property.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed

Property amenities


  • On the beach
  • Beach towels


  • Outdoor Pool
  • Sunloungers
  • Umbrellas
  • Massages
  • Spa services


  • Wi-Fi available, with a speed of 25+ Mbps (fee applies)

Parking and transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limited on-site parking

Family friendly

  • Children stay for free (see details)
  • Children's pool
  • Playground

Restaurants on site

  • CúA Culinary Artisans
  • Bacoli Trattoria
  • Sunset Grill
  • Legacy Room

Food and drink

  • Coffee/tea maker


  • Buffet breakfast available for a fee daily 7:00 AM–noon: USD 20 for adults and USD 12 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Snack bar/deli
  • Room service available


  • Bed sheets provided


  • Eco-friendly toiletries
  • Toothbrush and toothpaste (on request)
  • Towels provided
  • Hairdryer


  • 55-inch TV with cable service

Outdoor areas

  • Terrace
  • Garden


  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 5 meeting rooms
  • Conference space (8288 square feet)


  • Air conditioning


  • No pets or service animals


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • In-room accessibility
  • Wheelchair accessible (with limits)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible path to lift
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Porter/bellboy
  • Banquet hall
  • 24-hour front desk
  • Gift shop/newsstand

Things to do

  • 24-hour fitness centre
  • Parasailing nearby
  • Golf nearby
  • Scuba diving nearby
  • Surfing/body boarding nearby
  • Waterskiing nearby
  • Kayaking nearby

Safety features

  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector
  • Window guards


  • 450 rooms
  • 9 floors
  • 12 buildings
  • Built in 1983

Special features


Guests can pamper themselves by indulging in the on-site spa services. Services include massages.


CúA Culinary Artisans – Overlooking the ocean, this restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available.
Bacoli Trattoria – Overlooking the garden, this restaurant specialises in Italian cuisine and only serves dinner. Reservations are required. Open selected days.
Sunset Grill – Overlooking the ocean, this restaurant only serves lunch. Open selected days.
Legacy Room – On-site sports bar. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: USD 1.40 per accommodation, per night

Optional extras

  • WiFi is available in guest rooms for USD 0 per day (rates may vary)
  • WiFi is available in public areas for USD 0 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 12 for children (approximately)
  • Late checkout can be arranged for an extra charge of USD 80 (subject to availability)

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).


Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Hotel Cancun
Emporio Hotel
Emporio Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Resort
Emporio Resort
Emporio Cancun Cancun
Emporio Cancun Aparthotel
Emporio Cancun Aparthotel Cancun
Emporio Cancun Near Maya Cancun Museum

Frequently asked questions

Does Emporio Cancun offer free cancellation for a full refund?
Yes, Emporio Cancun does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Emporio Cancun?
As of 27 November 2022, prices found for a 1-night stay for 2 adults at Emporio Cancun on 29 November 2022 start from €267, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Emporio Cancun?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Emporio Cancun?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
Are pets allowed at Emporio Cancun?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emporio Cancun?
Yes, there's free self parking. Parking spaces may be limited.
What are the check-in and check-out times at Emporio Cancun?
You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Emporio Cancun and nearby?
Have fun with activities such as kayaking, parasailing and scuba-diving, and practise your swing at the nearby golf course. Enjoy a swim in the outdoor pool or use the aparthotel's other amenities, which include 2 poolside bars and a 24-hour fitness centre. Emporio Cancun also has spa services and a garden.
Are there restaurants at or near Emporio Cancun?
Yes, there are 3 on-site restaurants, featuring international cuisine and garden views. Nearby restaurants include Xkat-ik (4-min walk), Da Vinci (4-min walk) and Restaurante Benazuza (10-min walk).
What's the area around Emporio Cancun like?
Emporio Cancun is a short 19-minute walk from Delfines Beach and 3 minutes' walk from Maya Cancun Museum. Travellers say that this aparthotel is in a good location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



2/10 Poor

Broken toilet handle, TV flickered in and out, people at front desk were slow, very little English. Horrible communication. Construction going on all day, so while laying at the pool, all i hear is banging and saws. Sunday night, i was trying to sleep, and there was a loud band outside, so no sleep until 10 pm. Overall, I would never stay here again, or recommend it to anyone else.
Vincent, 5-night trip
Verified guest review

10/10 Exceptional

6-night trip
Verified guest review

10/10 Exceptional

Oluwatobi, 6-night family trip
Verified guest review

10/10 Exceptional

Great hotel, service was outstanding, two servers that really went above an beyond for us were daisy an Karen, me an my fiancé will definitely be coming back
Jordan, 6-night trip
Verified guest review

2/10 Poor

Alexandra, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This is an older hotel on the Hotel Zone however, the customer service at this property has been one of the best in all of our trips to Cancun. There were issues that arose with the room, however, they were prompt in finding resolution to the problem and willing to make things right. I would certainly stay here again during any future trips to the area. We absolutely LOVED it!
Jeannette, 7-night trip
Verified guest review

10/10 Exceptional

La experiencia fue increible, deliciosa y variada comida, limpieza, excelente localizacion y atencion de todo el personal.
Frances, 4-night trip
Verified guest review

6/10 Good

Average hotel
This is an average hotel in the hotel zone of cancun. Staff was not very friendly and there was no large variety of food in the hotel. I would not visit again as the price of the hotel doesnt reflect its quality and services
2-night trip
Verified guest review

8/10 Very good

LUCAS, 7-night trip
Verified guest review

8/10 Very good

Our stay was good, really enjoyed the food in particular. but i think the swim up rooms should not be advertised as swim up as they are open to everybody, no privacy at all and also kid show up there as well.
Tito, 5-night family trip
Verified Expedia guest review