Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Emporio Cancun

3.5-star3.5 stars
Great for families

Good to know

  • Children's pool
  • Beach towels
  • Elevator
  • Free WiFi
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500, Mexico

3.5-star beachfront resort with outdoor pool, near Maya Cancun Museum
  • Free WiFi
  • Great for families

    Good to know

    • Children's pool
    • Beach towels
    • Elevator
    • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • The hotel is under construction and they was loud noise and chemical smells. The room…Nov 12, 2020
  • The hotel is great, everything is clean, the staff is friendly, only good memories about…Oct 10, 2020

Emporio Cancun

from €97
  • Deluxe Double Room
  • Standard Room
  • Deluxe Suite, 1 King Bed with Sofa bed
  • Deluxe Double Room, Ocean View
  • Deluxe Suite, 1 King Bed with Sofa bed, Ocean View
  • Deluxe Doble Room Oceanfront
  • Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront
  • Swim up Double Oceanfront Only Adults
  • Swim up King Oceanfront Only Adults

What’s around Emporio Cancun

Landmarks

  • In Zona Hotelera
  • Aquaworld - 16 min walk
  • Delfines Beach - 18 min walk
  • El Rey Ruins - 26 min walk
  • Maya Cancun Museum - 3 min walk
  • Ballenas Beach - 19 min walk
  • Marlin Beach - 37 min walk
  • Luxury Avenue Shopping Mall - 41 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 25 min drive

At a glance

Key facts

Hotel size

  • This hotel has 464 rooms
  • This hotel is arranged over 9 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Onsite valet parking (USD 35 per night)

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Beach towels
  • Number of outdoor pools - 4
  • Outdoor pool
  • 24-hour fitness facilities
  • Golfing nearby
  • Kayaking nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
  • Children's pool
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Number of meeting rooms - 5
  • Conference space
  • Conference space size (feet) - 8288
  • Conference space size (meters) - 770
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 12
  • Year Built - 1983
  • Elevator
  • Safe-deposit box at front desk
  • Garden
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • 55-inch TV
  • Cable TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

CúA Culinary Artisans - Overlooking the ocean and pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open daily.

Emporio Cancun’s small print

Also known as

  • Cancun Emporio
  • Emporio Suites Family Cancun
  • Emporio Hotel Cancun Condo
  • Emporio Hotel Condo
  • Emporio Cancun
  • Emporio Hotel Cancun
  • Emporio Hotel Suites Cancun
  • Emporio Cancun Hotel
  • Emporio Hotel
  • Emporio Cancun Resort
  • Emporio Resort
  • Emporio Family
  • Emporio Cancun Resort
  • Emporio Cancun Cancun
  • Emporio Cancun Resort Cancun
  • Emporio Family Cancun
  • Emporio Family Suites
  • Emporio Family Suites Cancun
  • Emporio Family Suites Condo
  • Emporio Family Suites Condo Cancun
  • Emporio Suites Cancun
  • Emporio Suites Family

Policies

Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 10:00 PM.
  • Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.

    Contactless check-out is available.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property accepts credit cards. Cash is not accepted.

    Mandatory fees

    You’ll be asked to pay the following charges at check-in or check-out:

    • A tax is imposed by the city: USD 1.40 per accommodation, per stay

    Optional extras

    Late check-out can be arranged for an extra charge of USD 80 (subject to availability)

    Valet parking costs USD 35 per night

    Buffet breakfast is offered for an extra charge of USD 18 for adults and USD 10 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for Emporio Cancun

    • Does Emporio Cancun offer free cancellation for a full refund?
      Yes, Emporio Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at Emporio Cancun?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at Emporio Cancun?
      Yes. Valet parking costs USD 35 per night. Parking spots may be limited.
    • Is there a pool at Emporio Cancun?
      Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 10:00 PM.
    • Are pets allowed at Emporio Cancun?
      Sorry, pets and service animals aren't allowed.
    • What are the check-in and check-out times at Emporio Cancun?
      You can check in from 3:00 PM - anytime. Check-out time is noon. Late check-out is available for a charge of USD 80 (subject to availability). Contactless check-out is available.
    • Are there restaurants at or near Emporio Cancun?
      Yes, there are 3 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Captain's Cove (3-min walk), El Conquistador (15-min walk), and Cenacolo (2.2 mi).
    • Is there an onsite casino at Emporio Cancun?
      No, this resort doesn't have a casino, but PlayCity Casino (18-min drive) and Royal Yak Casino and Sports Book (19-min drive) are both nearby.

    Recent reviews

    Very Good 8.2 From 952 reviews

    Exceptional 10.0
    Perfect
    Celso, us13 night family trip
    Poor 2.0
    I was there during Hurricane Delta. We were taken to a shelter to spend the night, when we got back to the hotel at 4:00pm the next day our reservation had expired and they told me I had to be out by 6:00pm. I wasn't even allowed a nights rest after sleeping on the floor at a nearby school. When asked to pay for another nigh, they wanted to charge me double what I had initially paid per night. Reservations conveniently could only be made through them. Our room was a mess, and when asked if it could be clean they said no. We had to sleep on the wet bed with a puddle of water on the floor!!! Yet they charged me $150. I had no choice since no other place had openings due to damages caused by the Hurricane. Management is only happy when you are spending money with them. Complaining customers are not heard! Please pay a little extra and stay at a different hotel! This one will turn its back on you when you most need it.
    ANGRYCUSTOMER, us4 night family trip
    Exceptional 10.0
    Good place to be They are adding new pools to the place Construction ends at 5pm I think
    Steve, us5 night romance trip
    Poor 2.0
    Terrible check-in, but worth the price.
    The only problem we had was the check-in. We had our kids with us and they were asking for birth certificates or passports. We live here and we don’t carry those documents around. It took for ever to check-in. Everything else is ok for the price hotel is clean, rooms are modern.
    roberto, mx1 night business trip
    Exceptional 10.0
    The hotel is beautiful. Hospitality was top notch. I’m definitely staying here, again!! 5 out of 5
    Ekravitz, us3 night family trip
    Exceptional 10.0
    Waitresses reject credit card payment, they prefer cash
    Addie, us5 night family trip
    Exceptional 10.0
    Excellent services , clean rooms , good food , very nice staff😍😍😍
    Fatimalizama, us3 night family trip
    Fair 4.0
    The food is bad ; room not clean and bad service
    Kathleen, us1 night trip
    Good 6.0
    Great location!!
    The hotel and our room were very clean. They took the sanitizing Very serious due to COVID-19 which made me feel very safe. Although, the check in at the hotel was an hour long for us and rooms could of been a little cooler. Also, Ice machines were not working and reception said to ask for it at any bar in the hotel so we did, but a lady there Rudely told us if we needed ice to go to the store and buy some. Overall it was a nice stay and hotel was a great location close to se beaches and restaurants.
    us7 night trip
    Exceptional 10.0
    This property has more to offer than what is described and the pictures don’t describe how exactly the hotel is. I found that is an excellent place to stay, it’s amenities are excellent. My son enjoyed the children’s pool.
    AC, us1 night family trip

    Emporio Cancun