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1 room, 2 adults

Excellence Riviera Cancun - Adults Only - All Inclusive

5-star5 stars
Carr. Federal 307 Chet-Pto. Juarez, Km 324 - 342, Mza. 7, Lt. 1, SM 11, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront property with 10 restaurants and spa
  • Free buffet breakfast, free WiFi, and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Excellent time!! Everyone so friendly and helpful! Going back in December!Feb 18, 2021
  • Just returned and overall had a great trip as food, drinks, and condition of the hotel…Feb 13, 2021

Excellence Riviera Cancun - Adults Only - All Inclusive

from €339
  • Junior Suite Spa or Pool View
  • Junior Swim-Up Suite Spa or Pool View
  • Junior Suite Ocean View
  • Excellence Club Junior Suite Ocean Front
  • Excellence Club Junior Swim-Up Ocean View
  • Excellence Club Honeymoon Suite Ocean Front
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front
  • Two-Story Rooftop Terrace Suite Spa or Pool View
  • Excellence Club Junior Suite Pool View
  • Excellence Club Junior Swim Up Suite Pool View
  • Excellence Club Honeymoon Suite Ocean Front + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Ocean Front + Free On-Site Covid-19 Test
  • Excellence Club Junior Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim Up Suite Pool View + Free On-Site Covid-19 Test
  • Excellence Club Junior Swim-Up Ocean View + Free On-Site Covid-19 Test
  • Excellence Club Two-Story Rooftop Terrace Suite Ocean Front + Free On-Site Covid-19 Test
  • Junior Suite Ocean View + Free On-Site Covid-19 Test
  • Junior Suite Spa or Pool View + Free On-Site Covid-19 Test
  • Junior Swim-Up Suite Spa or Pool View + Free On-Site Covid-19 Test
  • Two-Story Rooftop Terrace Suite Spa or Pool View + Free On-Site Covid-19 Test

What’s around Excellence Riviera Cancun - Adults Only - All Inclusive

Landmarks

  • On a private beach
  • Crococun Zoo - 29 min walk
  • Ojo de Agua Beach - 38 min walk
  • Puerto Morelos Town Square - 2.6 mi / 4.2 km
  • San Jose Catholic Parish - 2.6 mi / 4.2 km
  • Artisans Market - 2.7 mi / 4.3 km
  • Puerto Morelos Reef - 2.7 mi / 4.3 km
  • Sanctuary of Hope and Time Capsule - 4.7 mi / 7.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 22 min drive

At a glance

Key facts

Size

  • 440 rooms
  • Arranged over 4 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. This property offers health screenings for COVID-19 onsite. Fees for screenings for COVID-19 are waived for guests staying 3 nights or more through March 31, 2021 (restrictions apply). Guests should contact the front desk upon arrival for details and to schedule departure health screenings.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum guest age is 18
  • Minimum check-in age is 18

Travelling with others

Children

  • Children (18 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

Other information

  • Smoke-free property
  • Caters to adults only
* See small print for additional details or extra charges

At the property

Food and drink
  • Free buffet breakfast daily
  • 10 restaurants
  • 11 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills
Things to do
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 104410
  • Conference space size (meters) - 9700
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built - 2004
  • Elevator
  • ATM/banking
  • Rooftop terrace
  • Garden
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Bathrobes
  • Slippers
Sleep well
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Pillowtop mattress
Things to enjoy
  • Number of living rooms
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 55-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Free WiFi
  • Free international calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Meals and beverages at companion properties

Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Cooking
  • Dancing
  • Language
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Onsite live performances
  • Theme parties

Not included
  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Miniature golf
  • Motorized water sports
  • Sailboats
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Surcharge for bottled wine
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

MIILE SPA has 14 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

Toscana // Dress Code - This restaurant specializes in Italian cuisine and serves dinner only.

Agave // Dress Code - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Spice // Dress Code - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Chez Isabelle / DressCode - This restaurant specializes in French cuisine and serves dinner only. Open daily.

Basmati // Dress Code - This restaurant specializes in Indian cuisine and serves dinner only. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Bicycle rentals on site
  • Hiking/biking trails on site
  • Kayaking on site
  • Pilates classes on site
  • Sailing on site
  • Tennis lessons on site
  • Volleyball on site
  • Yoga classes/instruction on site

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Excellence Riviera Cancun - Adults Only - All Inclusive’s small print

Also known as

  • Excellence Riviera Cancun Adults Only Puerto Morelos
  • Excellence Riviera Cancun Adults All Inclusive Puerto Morelos
  • Excellence Riviera Cancun Adults Puerto Morelos
  • Excellence Riviera Cancun Adults
  • Excellence Riviera Cancun Adults Only All Inclusive
  • Excellence Riviera Cancun Adults All Inclusive
  • Excellence Riviera Cancun Adu

Policies

No shows require payment in full, including taxes and service fee.
Guests with service animals should contact this property in advance.

Only registered guests are allowed in the guestrooms.

Guests under 18 years old are not allowed in the spa.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available through room service.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Excellence Riviera Cancun - Adults Only - All Inclusive

  • Does Excellence Riviera Cancun - Adults Only - All Inclusive offer free cancellation for a full refund?
    Yes, Excellence Riviera Cancun - Adults Only - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Excellence Riviera Cancun - Adults Only - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Excellence Riviera Cancun - Adults Only - All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Excellence Riviera Cancun - Adults Only - All Inclusive?
    Yes, there are 6 outdoor pools.
  • Are pets allowed at Excellence Riviera Cancun - Adults Only - All Inclusive?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Excellence Riviera Cancun - Adults Only - All Inclusive?
    You can check in from 3:00 PM - midnight. Check-out time is noon.
  • Are there restaurants at or near Excellence Riviera Cancun - Adults Only - All Inclusive?
    Yes, there are 10 onsite restaurants, featuring Italian cuisine. Nearby restaurants include I Wanna Pizza (2.4 mi), John Gray's Kitchen (2.5 mi), and Sabor de Mexico (2.5 mi).
  • What is there to do at Excellence Riviera Cancun - Adults Only - All Inclusive and nearby?
    Have fun with onsite activities like kayaking, sailing, and volleyball and improve your game at the onsite tennis courts. Additional recreation onsite includes aerobics , Pilates, and volleyball. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 6 outdoor swimming pools. Excellence Riviera Cancun - Adults Only - All Inclusive also has 11 bars, a private beach, and a 24-hour fitness center, as well as a sauna and a garden.

Recent reviews

Exceptional 9.6 From 1,011 reviews

Exceptional 10.0
Beautiful resort, amazing service
Our first time at an all inclusive resort. I feel like Excellence has set the bar pretty high for any future trips of this nature. Upon arrival, you are greeted with a glass of bubbly. Room was large and had a balcony. We overlooked a pool and could see the ocean. Bed was comfortable enough but could use softer linens. Many pools and nooks to relax in, especially in the spa area. We mostly relaxed at the beach. They clean the beach constantly. Water was warm and clear. Staff are amazing. They are the stars of the show and work incredibly hard. Everyone everywhere says hello, asks if you need anything - and it all feels genuine. People are constantly taking care of the grounds. The resort is immaculate. Special thanks to Memo for helping us find the fitness center (which has great equipment!), Moses, Juan, Andres, Jose and many many other servers at the restaurants, and Alberto at Reception. I love the pools by the spa and the spa services. The building is very calm and relaxing. The Aqua circuit was fun and ends with you wrapped up like a baby. Drinks were delicious, particularly from the Martini bar. Food was great and staff go out of their way to get you what you want. I would recommend to anyone to stay here and will definitely consider a return visit myself.
Jessica, us4 night trip
Poor 2.0
Terrible birthday!!!
My experience overall was terrible! First, we went to this hotel because it said that it was taking extra precautions due to COVID 19. Which is a lie!!! All the guest were not obligated to wear mask. We were one of the few people to wore one! Second, we were offer a free COVID 19 test in the hotel. Which we were told that we were the first ones . When we went to do the test they had a list of guest outside the room and another guest list inside the room . Which this means that every time the lab tech call us to go in and do the test he was calling the wrong names. We had to tell him our names. Once we got in he explained the procedure, after, he took the specimen from my nostrils he turn around and mixed my specimen with the other guest specimen. I wasn’t ask my birthday and I didn’t see him write my name or any other information on the tube. At night, we were told that 1 test came out positive out of the 6 people that we were together, which didn’t make sense since we were always together and wearing a mask. The birthday boy was the positive one which he was told to stay in the room and not to come out at all. The 6 of us did a COVID test in order to travel and they were negative! We ask to see our results, they didn’t give it to us until the following day and it turns out that the positive test. Had the wrong day of birth,it means that it wasn’t his test! He repeated the test there and it was negative. We are mad because we went there to celebrate his birthday and couldn’
Diego, us4 night trip
Exceptional 10.0
The service in restaurants and on the beach was very friendly and professional. I receive many personal services like eating whatever I liked in the restaurant I select. The other thing that I guess would be good is to ask clients to wear mask as a protection for Covid. In 9 days only one guest and myself used masks.
LUIS ENRIQUE, mx8 night trip
Exceptional 10.0
This was our third time at Excellence. We enjoyed our time away.I’ll review the Excellent, Good, and Annoying. Let’s start with Covid. We wore masks until we made it to the hotel. At the hotel no customers were wearing masks but we could social distance, the only place I would recommend bringing a mask is breakfast because you are up and walking around to get your food. For breakfast it’s a buffet but you can’t get your own, you have to request the staff make your toast, etc.
us5 night trip
Exceptional 10.0
Liked it all pools and beach amazing. Staff awesome
Geno, us6 night family trip
Exceptional 10.0
This was the most amazing vacation ever. From the moment we arrived until the moment we left, we felt completely pampered and taken care of. Everyone was very friendly and attentive. The food was AMAZING! It’s going to be very hard to convince me to stay at a different resort next time I go to Mexico because the service and the food alone were over 5 star service for sure.
us4 night trip with friends
Exceptional 10.0
The food was excellent as well as the services! Everyone is always wearing a smile and made us feel at home. Would definitely be back again!
Jas, us4 night romance trip
Exceptional 10.0
This was our second visit to Excellence Riviera. The level of service from the staff was terrific and was certainly a highlight. The restaurants are all open and the quality is very high. We also love the rooms. This resort has become our favorite and we're looking forward already to our next visit.
ChrisC, us7 night romance trip
Exceptional 10.0
Superb! Staff, TLS at it's best.Super friendly and attentive service.Spotless rooms , restaurans, coffee shop, restrooms...pools are superb, beach being takjen care off starting from 7am till dusk so seaweeds are not bothering anyone, rooms service, barmen, attendants-everyone is superb! Oasis especially if you walk up and down the beach and see other hotel's beaches in a very poor shape ...good food etc etc, Thank you Marissa-concierge, Pablo at beach restaurant (hamburgers there are heavenly-great cook that lady is), Nero (I hope this was his name-a waiter in the restaurant Grille), Innocencia-great host.People in charge of cleaning rooms and changing towels along with replenishing room bar-thank you all very much.The only thing I would recommend-since every staff member is required to speak at least some english-please apply this to the TV channels line up :-) Almost any channel is in spanish which is very confusing ..some of ud do not mind to watch some movie before bad time...or some of out TV shows as well and adding US channels woul be nice.Hopefully we will be back soon enough.In times like this-a geat escape !!!
Konstantin, us7 night family trip
Exceptional 10.0
Amazing place and service .. friendly staff,always trying to help
us6 night romance trip

Excellence Riviera Cancun - Adults Only - All Inclusive