Riu Palace Cabo San Lucas All Inclusive

Disappointed is an understatement. We have very high expectations which were absolutely unmet. The room was smelly. It smelled stale and damp the entire time. We could tell it was an older hotel due to the cracks in the shower and other areas of the room. The bed was very hard and uncomfortable but most importantly it was infested with bugs. Bugs on the curtains and floors. We killed 3-5 (different types) of bugs each night. Absolutely disgusting. Walls were very thin. We were woken up every morning before 7 a.m. by the loud staff either rolling carts down the hall or singing/talking loudly. The air conditoner was very loud and noisy and the refrigerator wouldn’t Stop making a ticking noise which woke us up early or in the middle of the night. The power went out at the resort twice including a right and we sat down for dinner. So we were in the complete dark for at least an hour and could not eat. We had to walk through the buffet with our phone lights just to see where we were going after realizing the power would be out for a wil stop making a ticking noise which woke us up early or in the middle of the night. The power went out at the resort twice including the right as we sat down for dinner. So we were in the complete dark for at least an hour and could not eat. We had to walk through the buffet with our phone lights just to see where we were going after realizing the power would be out for a while. The staff for the most part was friendly but some just had bad attitudes

The RIU Palace was a great Vacation destination! The all-inclusive food was great but more importantly delicious with a wide variety for everyone taste. My one and only complaint is the stationary bikes in both the exercise rooms were broken and has been for a while! Very disappointing because that was a one of the reasons we came back because of the complete package that the RIU Palace offered!

Overall the trip was amazing. The resort is beautiful, the food, staff and the location was great. The only negatives were the hotel has a lot of stairs to get everywhere, our room was about a five minute walk from the lobby, and the bathroom by the pool is not on the same level as the pool itself. The Wifi at the resort is also mediocre. It would also be nice if the resort had shuttles to take you to back and forth from the Riu Santa Fe.

Everything to make a trip enjoyable was available at the Riu Resorts. No need to spend additional money at local bars and downtown. Great variety for stuff to do.