Mercure Hotel Palermo Centro

Hotel is in a really great and central location, 15 minute walk to the Old Town and 20 minutes from Centrale Station so a great base. It is also around the corner from Via Roma, one of the main streets with good bus links. Staff were very friendly and accommodating throughout our stay - we asked for duvets in our room before we arrived and they did this and they were very helpful when providing advice on recommendations on places to visit and places to eat. The room was a good size and we had a private balcony which we didn't expect which was a nice surprise although there are no tables or chairs outside - this would be a nice addition. One point to make: because of COVID-19 you won't get a coffee / tea maker and kettle in the room although it is advertised that you will (you can order coffees, teas etc in the bar downstairs though). Not a problem for us - but just to let you know in case you are looking forward to making a coffee when you arrive at the hotel from the airport and you don't see anything there! The only negative point; we asked reception how frequently they change the bedding and they said every 2/3 days. For the amount we paid, for the length of time we stayed there, for the 'name' of Mercure and most importantly, bearing in mind we are in a pandemic, I was surprised this was the case and the bedding was not changed everyday. However, having said that when we asked for the bedding to be changed everyday since asking, it was done. I would stay here again.

Well located clean and complete Mercure was a good value

Nice location and wonderful service from stuff . Very clean rooms

It was ok. After being on tour we stayed in two other hotels ,and they were top quality ,like being at home.

Good location, mostly pretty quiet. Excellent breakfast. Lovely beds

Great staff! Have a bad foot and the staff was alwsys welcoming and happy to provide ice for the swelling. Great location also

The Mercure Hotel in Palermo provided an adequate stay while visiting the city. The positives included a good location (though a decent walk to the main tourist attractions), a very clean room and public spaces, no noise from the street, and generally attentive staff who spoke English. A shuttlebus from the airport dropped you at a point next to the Teatro Politeama, a short walking distance to the hotel. There were, however, a few challenges. First, the instructions for setting the safe were incorrect and I had to request service to make it operational. That was helpful to a degree, but the small size of the safe necessitated leaving a camera / computer bag at the front desk during my stay. I also found that the bathtub / shower arrangement was awkward as the bathtub had been installed with the shower head over the back end of the tub, not the front (drain-end) as is normal. This makes it somewhat risky trying to maneuver under the shower. Consequently, I switched rooms for one with just a shower with a conventional, fully closing shower door. Last, there was no iron / ironing board in the room or even available at the hotel. I was pointed to a nearby laundry. The breakfast buffet was also unexceptional, and the few cooked dishes were not particularly hot, let alone warm. The large tour groups the hotel catered to ensured food items were frequently needing a “top up” in the dining room’s early opening hours.

This hotel was in a good location for getting around the city. Also close to some good restaurants

A/C Problems on 2 of 3 day stays. Was fixed, but 1st night miserable because got in late and thought it would cool down. One front desk incredible helpful, another was difficult. Seems to be a big tour group hotel.Smaller rooms but bigger than many European hotels.

Rooms are Clean, good location. Breakfast was basic.