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Sofitel Hangzhou Westlake

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1 bedroom, premium bedding, down duvets, minibar
Indoor pool
1 bedroom, premium bedding, down duvets, minibar
Suite, 1 King Bed (Prestige) | 1 bedroom, premium bedding, down duvets, minibar
1 bedroom, premium bedding, down duvets, minibar

Overview of Sofitel Hangzhou Westlake

UNESCO Sustainable Travel Pledge

Sofitel Hangzhou Westlake

5.0 star property
Luxury Hangzhou hotel with full-service spa, connected to a shopping centre

8.2/10 Very good

371 verified guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
333 West Lake Avenue, Hangzhou, Zhejiang, 310002

Room options

About this area

What's nearby

  • In Shangcheng

Getting around

  • Hangzhou (HGH-Xiaoshan Intl.) - 21 min drive
  • Hangzhou Station - 5 min drive
  • Hangzhou South Station - 17 min drive
  • Hangzhou Yuhang Station - 22 min drive
  • Ding'an Road Station - 7 min walk
  • Longxiangqiao Station - 14 min walk
  • Chengzhan Station - 22 min walk
  • Airport shuttle (surcharge)


  • BERNINI - 7 min walk
  • Starbucks coffee - 7 min walk
  • Costa Coffee - 7 min walk
  • Costa Coffee - 8 min walk
  • Starbucks - 8 min walk

About this property

Sofitel Hangzhou Westlake

A great choice for a stay in Hangzhou, Sofitel Hangzhou Westlake features a rooftop terrace and offers an airport shuttle (available 24 hours) for CNY 550 per vehicle. You can visit the spa to be pampered with hot stone massages, body wraps or aromatherapy, and Yong Jin Ge, one of 3 restaurants, serves lunch and dinner. Other features of this luxurious hotel include an indoor pool, a bar/lounge and a fitness centre. Fellow travellers like that it's only a short walk to public transportation: Ding'an Road Station is 7 minutes away and Longxiangqiao Station is 14 minutes.


Chinese (Mandarin), English

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 200 rooms
  • Arranged over 6 floors


  • Check-in time from 2 PM until noon
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • One child (11 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Free babysitting


  • No pets or service animals allowed


  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms


  • Free on-site self-parking
  • Wheelchair-accessible parking on site


  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast each morning (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • BBQs
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free babysitting

What to do

  • Bike rentals nearby
  • Boat tours nearby

Working away

  • Business centre
  • Meeting rooms


  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room


  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord


  • Chinese (Mandarin)
  • English

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Dressing gowns and slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Fridge
  • Free bottled water


  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features


Touch Spa has 4 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.


Yong Jin Ge – This restaurant serves lunch and dinner.
Kwee Zeen – This restaurant serves breakfast, lunch and dinner.
Le Bar – On-site pub.
Club lounge – On-site bar.
Sky Garden Roof Top Loung – On-site rooftop bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: CNY 3000 per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of CNY 182 per person (approximately)
  • Airport shuttle service is offered for an extra charge of CNY 550 per vehicle (one-way)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 288.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 6:30 AM to 10:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Disposable personal items, such as toothbrush, toothpaste, comb, soap, shampoo, and slippers, are available on request.

Also known as

Sofitel Hangzhou Westlake Hotel
Sofitel Westlake Hotel
Sofitel Hangzhou Westlake
Sofitel Westlake
Hangzhou Sofitel
Sofitel Hangzhou Westlake Hotel Hangzhou
Sofitel Hangzhou Westlake Hotel
Sofitel Hangzhou Westlake Hangzhou
Sofitel Hangzhou Westlake Hotel Hangzhou

Frequently asked questions

Does Sofitel Hangzhou Westlake offer free cancellation for a full refund?
Yes, Sofitel Hangzhou Westlake does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Sofitel Hangzhou Westlake?
As of 5 December 2022, prices found for a 1-night stay for 2 adults at Sofitel Hangzhou Westlake on 1 January 2023 start from €113, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Sofitel Hangzhou Westlake?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Sofitel Hangzhou Westlake?
Yes, there's an indoor pool. Guests have pool access from 6:30 AM to 10:00 PM.
Are pets allowed at Sofitel Hangzhou Westlake?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Sofitel Hangzhou Westlake?
Yes, there's free self parking.
Is an airport shuttle service offered by Sofitel Hangzhou Westlake?
Yes, an airport shuttle is available. The charge is CNY 550 per vehicle one-way.
What are the check-in and check-out times at Sofitel Hangzhou Westlake?
You can check in from 2 PM - noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Sofitel Hangzhou Westlake and nearby?
Have fun with nearby activities such as cycling and boat tours. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Sofitel Hangzhou Westlake also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Sofitel Hangzhou Westlake?
Yes, there are 3 on-site restaurants. Nearby restaurants include BERNINI (7-min walk), Starbucks coffee (7-min walk) and Costa Coffee (7-min walk).
What's the area around Sofitel Hangzhou Westlake like?
Sofitel Hangzhou Westlake is located on the Strip in Shangcheng, a short 7-minute walk from Ding'an Road Station and 19 minutes' walk from Wushan Night Market. Travellers give top marks for the hotel's prime location.

Overall score and ratings


Very good




Staff & service




Property conditions & facilities



10/10 Exceptional

Timothy, 4-night trip
Verified guest review

10/10 Exceptional

Teresa, 2-night trip
Verified guest review

10/10 Exceptional

Good hotel in great location
Great location, very helpful staff. Virus means breakfast is limited but still very good. Right by the lake, wonderful. Good English spoken. Room great too. Walking distance to lake,pagoda, shops. Thoroughly recommend.
Gregory, 2-night business trip
Verified guest review

4/10 Fair

The room is nice. The staff are not professional. Not enough people to handle check in. Had to wait long for my turn. Reception staff are not experience, ie: does not know how to charge to foreign credit card, transport transfer booked through hotel but they said through others and could not print out receipt, staff checked out my room wrongly by seeing wrong number. Breakfast was not good. Used my card to go into breakfast venue which was paid with my room. The staff said my breakfast was not included which i said it was included. Another staff came and checked and then said my room came with breakfast.
Ve, 1-night business trip
Verified Expedia guest review

10/10 Exceptional

Great stay
Room was meticulously made up every day. Because of a free upgrade, room was exceptionally comfortable.
7-night trip
Verified guest review

10/10 Exceptional

Wen Kai Jon, 1-night family trip
Verified guest review

10/10 Exceptional

2-night business trip
Verified guest review

10/10 Exceptional

Everyone is helpful and friendly. They take very good care of me from the moment I arrive until they put me in a taxi to head to my next destination. One of the most pleasant stays. The manager Raymond always takes care of me. Thank you Raymond for your hospitality.
smar, 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Wonderful staff, excellent service, beautiful hotel, fantastic artwork in every part of the hotel. Loved it.
3-night trip
Verified Expedia guest review

8/10 Very good

Close to the lake. Comfortable stay after a day out. Staff are generally friendly.
2-night romance trip
Verified Expedia guest review