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1 room, 2 adults

Novotel Hamburg City Alster

4-starHotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.
Great for families

Good to know

  • Free cribs/infant beds
  • Free WiFi
  • Dry cleaning/laundry service
  • Elevator
Luebecker Str. 3, Hamburg, HH, 22087, Germany

4-star hotel with spa, near Moenckebergstrasse
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Free WiFi
    • Dry cleaning/laundry service
    • Elevator
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Germany may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • Spent a week here on holidays & we found the hotel easily & there is an entrance to the…Aug 21, 2018
  • Overall stay was very good. Direct access to the train system. Get breakfast at a local…Aug 3, 2018

Novotel Hamburg City Alster

from €92
  • Standard Twin Room, 2 Twin Beds
  • Standard Double Room, 1 Double Bed with Sofa bed
  • Superior Double Room, 1 Double Bed with Sofa bed
  • Standard Double Room, 1 Double Bed

What’s around Novotel Hamburg City Alster

Landmarks

  • In Hamburg-Nord
  • Miniatur Wunderland - 40 min walk
  • Hamburg Dungeon - 40 min walk
  • Moenckebergstrasse - 20 min walk
  • Hamburg City Hall - 30 min walk
  • Hamburg Wholesale Market - 36 min walk
  • St. Michaelis Church - 44 min walk
  • Alster Lakes - 13 min walk

Getting around

  • Hamburg Airport (HAM) - 21 min drive
  • Hamburg (ZMB-Hamburg Central Train Station) - 18 min walk
  • Central S-Bahn - 20 min walk
  • Hasselbrook Station - 29 min walk
  • Lubecker Street U-Bahn - 4 min walk
  • Lohmuhlenstrasse U-Bahn - 5 min walk
  • Berliner Tor Station - 9 min walk

At a glance

Key facts

Hotel size

  • This hotel has 210 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Germany may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Guests who book a breakfast Included rate plan receive breakfast for 2 children up to 5 years old. Additional guests are charged for breakfast.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms

Transport

Parking

  • Onsite self parking (EUR 19 per day; includes in/out privileges)

  • Height restrictions apply for onsite parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (during limited hours)
Things to do
  • Fitness facilities
  • Full-service spa
  • Steam room
  • Bicycle rentals nearby
  • Sailing nearby
  • Sauna
Working away
  • 24-hour business center
  • Number of meeting rooms - 7
  • Conference space
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 2004
  • Elevator
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English

In the room

Home comforts
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Soundproofed rooms
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Satellite TV channels
Stay connected
  • Free newspaper
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellnessbereich. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Novotel Hamburg City Alster’s small print

Also known as

  • Novotel Hamburg Alster Hotel Hamburg
  • Novotel Hamburg City Alster Hotel Hamburg
  • Novotel Hamburg Alster Hotel
  • Novotel Alster Hotel
  • Novotel Hamburg Alster
  • Novotel Alster
  • Hamburg Novotel
  • Novotel Hamburg City Alster Hotel
  • Novotel Hamburg City Alster Hotel
  • Novotel Hamburg City Alster Hamburg

Policies

This property provides breakfast for children age 5 and younger. Children age 6-15 years old receive breakfast for a reduced rate. Children age 16 and older are charged as adults.

Parking height restrictions apply.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A city tax is imposed by the city of Hamburg. Business travelers with proof of business-related travel are exempt from this tax. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.00 per person, per night

Optional extras

Self parking costs EUR 19 per day with in/out privileges

Buffet breakfast is offered for an extra charge of EUR 21 for adults and EUR 3 for children (approximately)

Pets are allowed for an extra charge of EUR 10 per pet, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Novotel Hamburg City Alster

  • Does Novotel Hamburg City Alster offer free cancellation for a full refund?
    Yes, Novotel Hamburg City Alster does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Novotel Hamburg City Alster?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Novotel Hamburg City Alster?
    Yes. Self parking costs EUR 19 per day.
  • Are pets allowed at Novotel Hamburg City Alster?
    Yes, pets are welcome. There's a charge of EUR 10 per pet, per night.
  • What are the check-in and check-out times at Novotel Hamburg City Alster?
    You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-out is available.
  • Are there restaurants at or near Novotel Hamburg City Alster?
    Yes, there's an onsite restaurant. Nearby restaurants include Mit Herz & Zucker (6-min walk), Sushi XXL (6-min walk), and Pho Duc (6-min walk).
  • Is there an onsite casino at Novotel Hamburg City Alster?
    No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
  • What is there to do at Novotel Hamburg City Alster and nearby?
    Have fun with nearby activities like cycling and sailing. Indulge in a treatment at the spa and enjoy other amenities such as a sauna and a steam room.

Recent reviews

Very Good 8.4 From 261 reviews

Very Good 8.0
Overall good hotel
Modern hotel in a good location if you don’t mind using the ubahn. Entrance to the ubahn station is only steps away- but it’s an extra cost to consider. Breakfast was great and parking is right under the hotel for 19€ per day. Staff were very friendly. Complaints would be the street noise was insane if you cracked your window. Our room was inexplicably hot so we wanted fresh air- but it was definitely noisy. Room was clean but small and no coffee in the room. Overall it was a good hotel, but not great.
Joel, us2 night family trip
Exceptional 10.0
The information you gey while you check in .staff where very helpfull
gb3 night family trip
Very Good 8.0
Very nice breakfast. Front desk kept items i had left behind then lost them.
MohammedM, ca1 night family trip
Very Good 8.0
non friendly welcome, price/quality is ok.
We arrived late at night and the man at reception spoke the bare minimum to us, no welcome, no explanation of wifi/breakfast - bluntly asked for my credit card for deposit/hold without saying how much it was (240euro!). The room was a decent size, beds were very soft, almost too much so, there was a big silverfish bug in our bath when we arrived. Location of the hotel was quite nice, there is a metro entrance outside. Free wifi is limited - then you need to pay for additional data. I think the price/quality was ok.
Lindsay, gb3 night trip with friends
Good 6.0
Room size is too small. Toilet doesn’t has possibility for hand wash. Poor menu in breakfast for vegetarians.
us2 night family trip
Poor 2.0
Enttäuschung
Wir kennen das Novotel von früheren Aufenthalten in Düsseldorf und Hannover und waren bisher immer zufrieden. Leider war das bei unserem Besuch im Hamburger City Alster nicht der Fall. Gut waren Check-in und Check-out, aber dazwischen war es wirklich nicht dem Standard entsprechend. Obwohl wir erst um etwa 19:00 Uhr anreisten, war das Zimmer nicht sauber: Haare im Wachbecken, Kaffeeflecken auf der Anrichte, und das Bett war auch nicht so nett gemacht wie wir es von Novotel gewohnt waren. Im Restaurant hatten wir zunächst ein Wasser bestellt, nach etwa 20 Minuten Wartezeit habe wir dann Essen und weiter Getränke bestellen „dürfen“, das Wasser kam aber immer noch nicht. Bei der Bestellung wurde uns dann mitgeteilt, dass es von dem an sich schon übersichtlichen Menü nun auch keine Pizza mehr gäbe. Gut, wir bestellten etwas anderes. Nach weiteren 15 Minuten warten, ohne dass irgendetwas gebracht wurde (nicht die Getränke und auch nicht das Wasser auf das wir inzwischen mehr als eine halbe Stunde gewartet hatten), stornierten wir die komplette Bestellung und gingen in einem Restaurant in der Nähe essen. Nach unserer Rückkehr hat meine Frau um etwa 23:00 Uhr bei Housekeeping nach einer Duschhaube gefragt und würde am Telefon sehr unfreundlich behandelt, und eine Duschhaube gab es auch nicht. Insgesamt, war das ein sehr enttäuschender Besuch.
us1 night family trip
Exceptional 10.0
very well presented very well spoken staff we will be returning
gb2 night romance trip
Exceptional 10.0
location is good, breakfast is good, staffs are friendly.
Randy, us1 night trip
Exceptional 10.0
Close to U Bahn station, nice quiet rooms, good breakfast selection
Chaz, gb5 night trip
Very Good 8.0
Good base to explore Hamburg
Good location to explore Hamburg with the U-Bahn right outside. We paid E12 for w ticket which did all of us for the day. Room was nice although a bit tight for 4. Breakfast was excellent - good choices and very nice coffee. We didn't use the bar area but it looked nice. Parking was E18 so we parked on the street at the side for free. Overall very happy.
Alayne, gb1 night family trip

Novotel Hamburg City Alster