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All properties in San Bartolome de Tirajana, Canary Islands, Spain
1 room, 2 adults

H10 Playa Meloneras Palace

5-star5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's pool
  • Free cribs/infant beds
  • Arcade/game room
Calle Mar Caspio, 5, Playa Meloneras, San Bartolome de Tirajana, Gran Canaria, 35100, Spain

Luxury hotel with spa, near Meloneras Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's pool
    • Free cribs/infant beds
    • Arcade/game room
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Canary Islands may have restrictions in place due to COVID-19. Find out more

  • The food was not good, breakfast was fine but everything else was poorFeb 15, 2020
  • Had a great stay for 2 nights, all staff were very helpful, lunch and breakfast buffet…Jul 9, 2019

H10 Playa Meloneras Palace

from €145
  • Twin Room
  • Double Room, Sea View
  • Double Room Single Use
  • Double Room Single Use, Sea View

What’s around H10 Playa Meloneras Palace

Landmarks

  • In Costa Meloneras
  • Maspalomas Lighthouse - 24 min walk
  • Maspalomas Dunes - 25 min walk
  • Meloneras Beach - 6 min walk
  • Maspalomas Golf Course - 31 min walk
  • Maspalomas Beach - 23 min walk
  • La Charca Lagoon - 24 min walk
  • Holiday World Maspalomas - 38 min walk

Getting around

  • Gran Canaria Airport (LPA) - 24 min drive

At a glance

Key facts

Hotel size

  • This hotel has 374 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Canary Islands may have restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • 1 per room (up to 11 lbs)

  • Food and water bowls available

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Wheelchair-accessible parking on site

  • Onsite parking limited

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • 3 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Full-service spa
  • Fitness classes on site
  • Bicycle rentals nearby
  • Nightclub
  • Pool sun loungers
  • Health club
  • Pool umbrellas
  • Arcade/game room
  • Billiards or pool table
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 6997
  • Conference space size (meters) - 650
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 4
  • Elevator
  • Rooftop terrace
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
Languages Spoken
  • Dutch
  • English
  • French
  • German
  • Italian
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at H10 Playa Meloneras Palace are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Not included

  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Gratuities

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Despacio Spa Centre. Services include hot stone massages, sports massages, facials, and body wraps. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Tamadaba - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Gaudi - This restaurant specializes in international cuisine and serves breakfast and dinner. Open daily.

Bar Naturalia - This poolside bar serves lunch and light fare. Guests can enjoy drinks at the bar. Open daily.

Chill-Out Tropical - This bar is located by the pool. Open daily.

La Brasserie - Onsite brasserie. Open daily.

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

H10 Playa Meloneras Palace’s small print

Also known as

  • H10 Meloneras Palace
  • H10 Playa Meloneras Palace Hotel San Bartolome de Tirajana
  • H10 Playa
  • H10 Playa Meloneras Palace
  • H10 Playa Palace
  • H10 Playa Palace Hotel
  • H10 Playa Palace Hotel Meloneras
  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace Hotel
  • H10 Playa Meloneras Palace San Bartolome de Tirajana

Policies

Please note this property enforces a strict dress code.

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 10:00 AM to 6:00 PM.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it follows the cleaning and disinfection practices of Safe Tourism Certified (Spain).

This property affirms that it adheres to the cleaning and disinfection practices of European Holiday Home Association (EHHA - Europe).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • Christmas Day gala dinner fee for stays on 25 December
  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge of EUR 45 (subject to availability)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of EUR 25 per pet, per day

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for H10 Playa Meloneras Palace

  • Does H10 Playa Meloneras Palace offer free cancellation for a full refund?
    Yes, H10 Playa Meloneras Palace does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at H10 Playa Meloneras Palace?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at H10 Playa Meloneras Palace?
    Yes, there's free self parking. Parking spots may be limited.
  • Is there a pool at H10 Playa Meloneras Palace?
    Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 10:00 AM to 6:00 PM.
  • Are pets allowed at H10 Playa Meloneras Palace?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 11 lbs per pet. There's a charge of EUR 25 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
  • What are the check-in and check-out times at H10 Playa Meloneras Palace?
    You can check in from 2:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge of EUR 45 (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near H10 Playa Meloneras Palace?
    Yes, there are 3 onsite restaurants, featuring alfresco dining, international cuisine, and ocean views. Nearby restaurants include La Proa Casa Reyes (6-min walk) and El Nublo (2.1 mi).
  • What is there to do at H10 Playa Meloneras Palace and nearby?
    Practice your swing on the tennis courts. Additional recreation onsite includes aerobics . Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. H10 Playa Meloneras Palace also has 4 bars, a nightclub, and a Turkish bath, as well as an arcade and a garden.

Recent reviews

Superb 9.0 From 263 reviews

Very Good 8.0
Special requests
Only stayed for two days, was an anniversary treat,was a bit disappointed at check in desk,I had asked for a room on the ground floor or even close to a lift and amenities,( I suffer from copd and find it difficult to walk any distance) I was told that we were close to amenities,but in fact we were on the fifth floor and a bit of a walk to our room,also quite a distance to the restaurant! not knowing the layout of the hotel I wasn’t aware I could have been closer to restaurant,pool,and bars! I didn’t complain to staff being as we were only there for the two nights and luckily I wasn’t feeling too bad. I wondered if perhaps the checkin staff hadn’t looked at my special request,if so they need reminding to check !!
ie2 night romance trip
Exceptional 10.0
I thought that the Hotel was spotless and the staff very friendly and polite.I do think that the gentleman in the Piano Bar should be on later.If you didn't like the disco music after the evening enterainment there should be another option like in other Hotels we have been in.
ie7 night trip with friends
Exceptional 10.0
Not very wheelchair friendly, too many lifts to negotiate, otherwise great.
ie7 night trip
Poor 2.0
5 star prices for 3 star services
Unfortunately much of the hotel was shut down. The website advertised it’s great services, and we still paid full rate for all inclusive, however it basically offered a 3 star hotel service: - no restaurants were open, only the same buffet - the infinity pool was closed - gym closed - spa closed - sea view room could not have been further from the sea, not your normal sea room view - no minibar - room service at times when guests wouldn’t want it
Elliot, us6 night trip
Very Good 8.0
Hotel rooms in need of an upgrade but were comfortable and clean. The hotel staff were very welcoming and helpful The food in the restaurants was very good
gb7 night trip
Exceptional 10.0
Outstanding on all levels!!!
This place is amazing on all levels!!! Me and my partner stayed for 4 nights and planned to move round the coast for 3 nights - we came back after one night as it was that good :) Will definitely be coming back here!
Jacob, gb2 night trip
Exceptional 10.0
The hôtel was fabulous, the food, service and friendliness was second to none. Jose arranged a beautiful melon arrangement with candles at breakfast when it was my husbands birthday. Z the guest relations chap was amazing. We was so kind to my son and got all the children to play together at the pool with various activities.
Joannd, gb8 night family trip
Fair 4.0
5 Star Hotel - Really?
Overall, a disappointing experience with this hotel, which I partly blame Hotels.com for the marketing of their, so called, VIP Gold Service. We chose this property on the basis that we should get a free upgrade and late checkout, albeit, subject to availability. I understand that busy hotels cannot always offer this, however, you would expect a commensurate alternative incentive to be offered in the event that the hotel was full e.g. a complimentary meal in their 'a la carte' restaurant instead of the cheap bottle of Rioja which was left in the room on arrival (with no corkscrew to open it!). As for the hotel itself, I'm not sure how it can consider itself to be a 5 star property when there are a number of 4 star properties in the vicinity e.g. Lopesan Villa del Conde, which I would consider at least as good as this one. Some examples of issues include: Wifi - only available in your room once you have gone back to reception to ask for the code! No Kettle in the room. Again, you have to go and ask for it. Dining options are very limited. They only offered a buffet service on HB. Even upgrading to their Privilege service meant you only got 50% off in their A La Carte restaurant. I checked some other 5 star properties in the resort and most offered multiple dining options e.g. Riu Meloneras Palace. I would say, however, that the service staff were very friendly and helpful. Would we go back to Meloneras? most definitely Would we stay at this property? most definitely not
gb7 night trip
Exceptional 10.0
Great hotel-a bit far from main shopping area. No problem for me but may be for less mobile.
gb7 night trip
Exceptional 10.0
Hotel review
Staff extremely friendly and courteous. Convenient and close to the beach and boardwalk. Plenty of options to eat. The all in-clusive was good. Different menu every night. Although eating outside the property would be less expensive and also equally as good. The nightly shows on the property were fantastic. The New Year’s Eve night was also something to remember. Staff was great and very accommodating. Would definitely be back.
Dimitrios, us6 night family trip

H10 Playa Meloneras Palace