10/10 Exceptional
13 April 2022
Great view from the private terrace
The room was very nice and we enjoyed the terrace and the awesome view. We had morning sun so we could sit out and enjoy coffee before it got too hot outside. In the evening when it was warmer the terrace was in the shade and much more comfortable than sitting in the sun. There are 3 pools and hot tubs, 2 outdoor and 1 indoor. I noticed the outdoor pools also had the 1ft kiddie pools. One thing you need to know is that daily housekeeping is not provided but they will bring you fresh towels or other items as needed after a simple phone call. The staff were all very friendly and helpful even the ones who didn't fully understand English. It was great having the fridge and even a small freezer, the coffee pot, toaster, pots, pans, plates, cups, silverware, etc were all available in the room.
The property is about 1.5 mile walk from Universal City Walk so we were able to walk over without any problem. There's a lot of restaurants close by you can get to easily with just a short walk or drive but the area around the hotel did not seem congested in comparison to the sites we visited which was very nice.
The only thing I would improve would be the bed because it seemed to sag a tad in the middle and the shower didn't spray as hot as we would have preferred, but I'd sleep in that bed anytime to enjoy this terrace and the view!
6-night trip with friends
Verified Hotels.com guest review