Excellent location. Convenient to where we needed to be. Check in process was good, made much better by "night supervisor John" and others behind the desk. Valet was a painful process. Noticed younger valet trying to do peel-outs on Penn Ave with a minivan (thankfully not ours), but it was shocking to witness. Also there is no direction on what to if the valet is full. After circling the building three times, my wife got out of the vehicle to run inside to ask, since NONE of the cars in the valet were attended (empty). Valet was hostile to my wife and very rudely told her that "well, if I have keys I can move the vehicle". After yet another lap of the building I finally turned the vehicle over to valet, but it was tense. Room was good, held the desired temperature pretty consistently. Bed and pillows were awful, as all six of us commented the next morning of that first night how how poorly we all slept. Overall, the room was clean and in good repair, although some additional attention could be given to the shower. We didn't see housekeeping until Day 3 of our stay, which was disappointing. We had to ask for clean towels on Day 2, which they provided. In-hotel dining options were awkward, and a direct connection to the DLL Convention Center was lacking. Checkout was uneventful, but the check out staff wasn't very engaging.