All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive

5-star5 stars
Km 45 Carretera CancunTulum Kantenah, Maroma, Playa del CarmenQROO77710Mexico

Playa del Carmen beachfront resort with 15 restaurants, spa
  • VIPVIP properties

    VIP properties have been recognised for offering exceptional service to our customers.

  • Free buffet breakfast, free WiFi, and free parking
  • Collect nightsFor every 10 nights, get 1 reward* night!
  • It was amazing!!May 8, 2018
  • Food was ok - high pressure to join a very expensive membership- whole trip geared toward…May 6, 2018
85See all 85 reviews
From 11,425 reviewsTripAdvisor Traveller Rating

El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive

from €267
  • Swim Up Jacuzzi Jr Suite
  • Luxury Jacuzzi Jr Suite
  • Beachfront Jacuzzi Junior Suite
  • Beachfront Honeymoon Suite

At a glance

Key facts

Hotel size

  • This hotel has 478 rooms


  • Check-in time starts at 3 PM
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • No cribs (infant beds)


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Free valet parking


  • Free area shuttle

  • Free shopping center shuttle

Other information

  • All-inclusive (taxes and gratuities included)
  • Resort fee included
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • 15 restaurants
  • 9 bars/lounges
  • 2 beach bars
  • 4 swim-up bars
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • On private beach
  • Beach sun loungers
  • Number of outdoor pools - 6
  • Lazy river
  • Health club
  • Tennis on site
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space size (feet) - 10764
  • Conference space size (meters) - 1000
  • One meeting room
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Elevator/lift
  • ATM/banking
  • Designated smoking areas
  • Rooftop terrace
  • Garden

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
Things to enjoy
  • In-room massage available
  • Balcony or patio
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • 32-inch flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (some restrictions)
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Bicycling
  • Fitness facilities
  • Tennis
  • Volleyball

  • Yoga

  • Onsite live performances

Other inclusions
  • Shuttle service to offsite activities

Not included
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Bottled wine
  • Bottled liquor
  • Airport transfers
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours


Náay, the Spa at El Dorado Royale, features ocean and water views and offers a wide variety of options, including massages, aromatherapy, reflexology, facials, special body treatments and couples massage class. Spa facilities include a sauna, steam room, couples treatment rooms, outdoor treatment rooms and a fitness room.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive’s small print

Also known as

  • Dorado Royale Spa Resort Karisma All Inclusive
  • El Dorado Royale Spa Resort Karisma All Inclusive
  • El Dorado Royale Spa Karisma Playa del Carmen
  • El Dorado Royale Spa Karisma
  • El Dorado Royale Spa Resort Karisma Playa del Carmen
  • El Dorado Royale Spa Resort Karisma

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive

Top spots nearby

Recommended by this property

  • Playacar Golf Club (15.4 mi / 24.8 km)

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 117 min drive
  • Free self parking
  • Free valet parking
  • Free area shuttle
  • Free shopping center shuttle

Recent reviews

Fabulous 8.6 From 85 reviews

El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive
Very Good8.0
Premium Relaxing Experience but Not So Nice Beach
This resort is the perfect place for anybody looking for a premium relaxing experience. The premium experience started with a personalized check-in process with a glass of sparkling wine and a personal concierge; my nephew and I booked this trip using a popular website for booking hotels that gave us this upgraded check-in experience. We arrived earlier than check-in time but that wasn't a problem, the bellboy kept our luggage and we were allowed to start using the resort; we immediately went to enjoy the delicious food at the La Cabaña Pizzeria where I recommend trying the Pastor Tacos or Pastor Pizza, they are both amazing. We loved the room, it was a big bedroom with jacuzzi, two big beds and a terrace with all amenities including a minibar that's part of the all-inclusive experience as well as a bottle of sparkling wine and some fruit. What a great way to welcome guests. The room was super clean, we had a concierge right in front of the section where our room was, he was always ready to help us with suggestions on what to do and our bookings for dinner. This was our first time staying at an adults-only hotel, since my nephew just turned 18, and I have to admit it was a very relaxing experience. If you're traveling with 18+ teenagers and they don't like relaxing, this wouldn't be the best place for them. The people who visit this resort are usually couples or adults seeking to disconnect from their busy life; the place is quiet and although there are a lot to do.
Eduardo, us3 night trip with friends
El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive
Friends 60th birthday trip
We came with 4 other couples and we loved the property, the staff and the food. Very beautiful landscape and rooms. I celebrated my 60th birthday here and they went out of their way to make it special. Lots of great food choices too! We would recommend this place to everyone
Carrie, us4 night trip
El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive
This resort exceeded all my expectations. Everything about it was superb...staff was extremely friendly, grounds were meticulously cared for,rooms were luxurious and I loved the swim out room,great food and spa treatments. Can't wait to return!
barbara, us4 night trip with friends
El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive
Excellent vacation experience!
Everything about our stay was absolutely wonderful. There were five couples total and we had the best time ever. The resort is quaint enough to allow you to have quiet time or to be active with all your amenities. The closeness to everything was nice, walks were beautiful and the scenery was great. The only thing I would suggest to improve upon would be the lighting in the room, it is very challenging , It was always too dark to really see what you were doing getting ready for the evening. All of your workers and service was exceptional. The restaurants and food was excellent. Jojo’s prepared the fish our guys caught earlier in the day and all of the workers and chef we’re extremely proud of serving us our catches. You could tell that they and all your workers and staff take great pride in what they do!
Sindy, usTrip with friends
El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive
Room smelled of bug spray, staff was not attentive and did not seem to enjoy interacting with me or their job. Good was decent but long walk between restaurants and not many open at all times. The property is very spread out, lots of palms throughout and pretty but beach not swimable, def lacks pampering or luxury vibe. More like 3 star hotel. The horseback riding nearby on the ranch was the best part about staying here. No elevator must carry luggage up/down outdoor stairs. They come pick you up on a golf cart and drive to lobby/restaurants/etc.
Jessica, us1 night trip

See all reviews

El Dorado Royale, A Spa Resort by Karisma, Gourmet - All Inclusive

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