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Novotel London ExCeL

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Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Standard Room, 2 Single Beds | Minibar, in-room safe, desk, laptop workspace
Minibar, in-room safe, desk, laptop workspace
Premium Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, laptop workspace
Standard Room, 1 Queen Bed | Minibar, in-room safe, desk, laptop workspace

Overview of Novotel London ExCeL

UNESCO Sustainable Travel Pledge

Novotel London ExCeL

4.0 star property
4-star hotel with restaurant, connected to the convention centre, near ExCeL Exhibition Centre

8.6/10 Fabulous

1,000 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Connecting rooms available
The price is €126
Price available on 20/12/2022
Map
7 Western Gateway, Royal Victoria Dock, London, England, E16 1AA

Room options

About this area

What's nearby

  • In Docklands
  • ExCeL Exhibition Centre - 3 min walk
  • London Stadium - 8 min drive
  • Westfield Stratford City - 9 min drive
  • O2 Arena - 19 min drive
  • Tower of London - 10 min drive
  • Tower Bridge - 11 min drive
  • Liverpool Street - 11 min drive
  • London Bridge - 13 min drive
  • The Shard - 13 min drive
  • St. Paul's Cathedral - 26 min drive

Getting around

  • London (LCY-London City) - 6 min drive
  • London (STN-Stansted) - 40 min drive
  • London (SEN-Southend) - 45 min drive
  • London (LTN-Luton) - 58 min drive
  • Gatwick Airport (LGW) - 70 min drive
  • Heathrow Airport (LHR) - 86 min drive
  • London West Ham Station - 4 min drive
  • London Limehouse Station - 6 min drive
  • Stratford Station - 8 min drive
  • Royal Victoria Station - 6 min walk
  • Custom House for ExCel Station - 6 min walk
  • West Silvertown Station - 11 min walk

Restaurants

  • Marina - 2 min walk
  • China Palace - 2 min walk
  • Al Masar - 3 min walk
  • Zero Sette - 3 min walk
  • Cafe Bonnane - 3 min walk

About this property

Novotel London ExCeL

Only 2.3 mi (3.8 km) from the airport, Novotel London ExCeL puts you within a 15-minute drive of Tower of London and Tower Bridge. Guests can visit the fitness centre for a workout or grab a bite to eat at Upper Deck, which serves breakfast, lunch and dinner. A bar/lounge, a sauna and a steam room are other highlights at this upmarket hotel. The overall value and comfortable guest rooms get great marks from fellow travellers. The property is only a short walk to public transportation: Royal Victoria Station is 6 minutes and Custom House for ExCel Station is 6 minutes.

Languages

English, French, German, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 257 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 5:00 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (16 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (GBP 25 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)

What to do

  • Sailing nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space (4530 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 2004
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Television in common areas
  • Fitness centre
  • Sauna
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

Languages

  • English
  • French
  • German
  • Hungarian
  • Italian
  • Lithuanian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish

Room amenities

Be entertained

  • LCD television
  • Cable TV channels

Home comfort

  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Free cot/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Upper Deck – This brasserie serves breakfast, lunch and dinner.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of GBP 18.10 per person (approximately)

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of GBP 15 per pet, per night

Parking

  • Self-parking costs GBP 25 per night with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Novotel London ExCeL Hotel
Novotel ExCeL Hotel
Novotel London ExCeL
Novotel ExCeL
Accor London Excel
Novotel London Excel Hotel London
Novotel London ExCeL England
Novotel London ExCeL Hotel
Novotel London ExCeL London
Novotel London ExCeL Hotel London

Frequently asked questions

Does Novotel London ExCeL offer free cancellation for a full refund?
Yes, Novotel London ExCeL does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Novotel London ExCeL?
As of 2 December 2022, prices found for a 1-night stay for 2 adults at Novotel London ExCeL on 20 December 2022 start from €126, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Novotel London ExCeL?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Novotel London ExCeL?
Yes, pets are welcome. There's a charge of GBP 15 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Novotel London ExCeL?
Yes. Self-parking costs GBP 25 per night.
What are the check-in and check-out times at Novotel London ExCeL?
You can check in from 3:00 PM - 5:00 AM. Check-out time is noon. Contactless check-out is available.
What is there to do at Novotel London ExCeL and nearby?
Have fun during the warmer months with activities nearby such as sailing. Enjoy amenities such as a sauna and a steam room.
Are there restaurants at or near Novotel London ExCeL?
Yes, there's an on-site restaurant, Upper Deck. Nearby restaurants include La Barrique (4-min walk), Caffe Fratelli (4-min walk) and Bus #490 (4-min walk).
What's the area around Novotel London ExCeL like?
Novotel London ExCeL is in Docklands, a short 6-minute drive from London (LCY-London City) and 3 minutes' walk from ExCeL Exhibition Centre. Travellers say that this hotel is in a good location.

Overall score and ratings

8.6

Fabulous

8.9/10

Cleanliness

8.9/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

8/10 Very good

Teresa, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Eboney, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Z, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Ian, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Muhtasin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

It was a great hotel, friendly, clean, modern. The staff were helpful, the rooms were lovely. They went above and beyond for my partners birthday celebrations.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kathy, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Giovanna, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Lucy, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Excel London stay
Air con was very inaffective and all we were gievn to help with it was standard fans, also my friend ordered food to the room and it took well over an hour
4-night trip with friends
Verified Hotels.com guest review