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Hotel Puerto de la Cruz

4-star4 stars
Avda. Marques Villanueva del Prado s/nTenerifeTenerife38400Spain

4-star hotel with 2 outdoor pools, near Loro Park
  • Free breakfast, free WiFi in lobby, and free parking
Fantastic service
Food is all right
Wellness Area
Wellness & sports facilities could be improved
113See all 113 reviews
From 1,214 reviewsTripAdvisor Traveller Rating

Hotel Puerto de la Cruz

from €53
  • Single Room
  • Standard Room
  • Suite
  • Standard Double Room (with extra bed)
  • Family Room
  • Double or Twin Room, Sea View
  • Triple Room
  • Double Room (High Floor)
  • Single Room

At a glance

Key facts

Hotel size

  • This hotel has 300 rooms
  • This hotel is arranged over 7 floors


  • 24-hour check-in
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas



  • Free self parking (limited)


  • Free shopping center shuttle

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free breakfast
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Poolside bar
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Outdoor tennis court
  • Playground on site
  • Golfing nearby
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Conference space
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 1
  • Year Built 1973
  • Elevator/lift
  • Designated smoking areas
  • Garden
  • Terrace
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

In the room

Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Bathtub only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Desk
  • Phone
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

All inclusive

All-inclusive room rates at Hotel Puerto de la Cruz are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • All buffet meals, snacks, and local beverages included

  • Onsite live performances

Not included
  • Tennis lessons
  • Tennis racquets
  • Premium and/or non-domestic beverages
  • Minibar
  • Room service
  • Airport transfers
  • Laundry/dry cleaning services
  • Offsite tours
  • Transportation to offsite activities


La Palma - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hotel Puerto de la Cruz’s small print

Also known as

  • Hotel Puerto Cruz
  • Hotel Puerto de la Cruz


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Refrigerators are available for EUR 1.80 per day

Safes in guestrooms can be used for EUR 2.20 per day

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Hotel Puerto de la Cruz


  • Loro Park - 44 min walk
  • La Paz Lookout - 4 min walk
  • Sitio Litre Garden - 5 min walk
  • Las Piramides de Martianez Shopping Center - 6 min walk
  • Lago Martianez Swimming Pools - 8 min walk
  • Botanical Garden of La Orotava - 10 min walk
  • Casino Puerto de la Cruz - 10 min walk
  • Church of Nuestra Senora de la Pena de Francia - 11 min walk

Getting around

  • Santa Cruz de Tenerife (TFN-Tenerife North) - 19 min drive
  • Tenerife (TFS-Tenerife South) - 57 min drive
  • Free self parking
  • Limited parking
  • Free shopping center shuttle

Recent reviews

Good 7.6 From 113 reviews

Hotel Puerto de la Cruz
The hotel is good. The staff is always smiling and always available to help. Room as well as the rest of the hotel are clean and comfortable for your stay. The service in the restaurant is very good and food was very tasty and varied. Overall impression is very good and the price and quality of service.
Miodrag, ie9 night romance trip
Hotel Puerto de la Cruz
Perfect for 1 or 2 night stays
We stayed for one day all inclusive in this hotel. The staff were friendly and efficient but they could have used more staff at the bar to avoid long queues. The food was good with quite a variety, the omlette/pancake chef was very good and the evening entertainment was good. It was very busy but that's only to be expected in summer.
Michele, ie1 night romance trip
Hotel Puerto de la Cruz
This is a lovely hotel in a good area of Puerto de la Cruz. Front desk staff were pleasant and helpful. They greeted us with champagne as we checked in. One evening there was a lovely reception with appetizers. For those who wish a less crowded pool atmosphere, there's a second pool up the lovely stone steps on another level. We were on the breakfast plan and breakfast was very good, all except the coffee which came from a machine and was not very good. The bed was comfortable, our sea view lovely as well as our view Telde. We would have liked more easy to use plug ins in the room. The one beside the bed would have been great, but our adapter would not stay tight enough in it so we could not use it. Overall, a lovely place to stay.
sharon, ca6 night trip
Hotel Puerto de la Cruz
Value for money hotel stay Puerto del la Cruz.
This hotel is certainly value for money, very good breakfast choices and spotlessly clean. I would like to have had tea and coffee facilities in the room but it will not distract me from giving it a 9.99 out of 10.
Terence James, gb1 night family trip
Hotel Puerto de la Cruz
Very Good8.0
The hotel was nice overall, good buffet breakfast, excellent WiFi connection.
A Traveller, gb3 night romance trip

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Hotel Puerto de la Cruz

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