Hyatt Regency Grand Reserve Puerto Rico

Photo gallery for Hyatt Regency Grand Reserve Puerto Rico

Primary image
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
3 outdoor pools

Overview of Hyatt Regency Grand Reserve Puerto Rico

Hyatt Regency Grand Reserve Puerto Rico

4.0 star property
4-star beachfront resort with golf course, near Coco Beach Golf and Country Club

8.0/10 Very good

762 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is €395
Price available on 13/07/2022
Map
200 Coco Beach Blvd. Highway 955-I, Río Grande, 00745
Main amenities
  • Daily housekeeping
  • Golf course
  • On the beach
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 3 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
For families
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Fridge
  • Connecting/adjoining rooms available
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Zarzal
  • Bahia Beach - 2 min drive
  • Coco Beach Golf and Country Club - 2 min drive
  • Wyndham Rio Mar Casino - 18 min drive
  • El Yunque National Forest - 16 min drive
  • Carabali Rainforest Park - 19 min drive
  • Luquillo Beach - 20 min drive
  • Azul Beach - 26 min drive
  • Plaza Carolina - 26 min drive
  • El Conquistador Golf Course - 37 min drive
  • Parque Nacional Balneario Seven Seas - 42 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 34 min drive
  • Vieques (VQS-Antonio Rivera Rodriguez) - 105 min drive
  • Airport shuttle (surcharge)

About this property

Hyatt Regency Grand Reserve Puerto Rico

At Hyatt Regency Grand Reserve Puerto Rico, you can spend time at the beach enjoying beach umbrellas, volleyball and beachside drinks, plus you'll have access to on-site scuba-diving, snorkelling and kayaking. 3 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in hot stone massages, body wraps and manicures and pedicures. Water's Edge, one of 4 restaurants, serves breakfast and lunch. Other highlights at this upmarket resort include 2 bars/lounges, a golf course and a poolside bar. Fellow travellers like the pool and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the standard cleaning and disinfection practices of GBAC STAR (Hyatt)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
Reservations are required for the use of certain on-site facilities
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
This information is provided by our partners.

At a glance

Hotel size

  • 579 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
  • For more details, please contact the property using the information on the booking confirmation
  • The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Babysitting*
  • Supervised childcare*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (USD 16.73 per night)
  • On-site valet parking (USD 27.88 per night)
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 4 restaurants
  • 2 bars/lounges
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Taking the kids

  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Scuba diving
  • Snorkelling
  • Golfing nearby
  • Hiking/biking trails nearby
  • Horse riding nearby
  • Boat tours nearby
  • Marina nearby

Working away

  • 13 meeting rooms
  • Conference space (40000 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Golf cart on site

Facilities

  • 20 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • 24-hour fitness centre
  • 36 holes of golf
  • 3 outdoor pools
  • Full-service spa
  • Golf clubhouse on site
  • Golf pro shop on site
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Pool hoist on site

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Balcony or patio

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free local calls

Food and drink

  • Champagne service
  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Mobile key entry
  • LED light bulbs

Special features

Spa

Rainforest Spa has 7 treatment rooms, including rooms for couples. Services include hot stone massages, sports massages, facials and body wraps. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Water's Edge – This restaurant serves breakfast and lunch.
Nori Asian Grill – This restaurant only serves dinner. Open daily.
Prime 787 – This restaurant only serves dinner. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: USD 100.00 per night

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • Resort fee: 18.0 per cent of room rate
  • Resort fee inclusions:
    • Fitness centre access
    • Internet access (may be limited)
    • Phone calls (may be limited)
    • In-room bottled water
    • In-room coffee
    • Additional inclusions

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 35 for adults and USD 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 96 per person (roundtrip)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Airport shuttle service for children costs USD 96 (roundtrip)

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs USD 16.73 per night
  • Valet parking costs USD 27.88 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 7:00 AM to 10:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; guests can access their rooms with a mobile device; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

At check-in, guests must provide either a negative COVID-19 test result, or a record of full COVID-19 vaccination.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Gran Melia Golf Resort Puerto Rico Rio Grande
Gran Melia Golf Resort Puerto Rico
Gran Melia Golf Puerto Rico Rio Grande
Gran Melia Golf Puerto Rico
Paradisus Puerto Rico
Gran Melia Golf Resort Puerto Rico Hotel Rio Grande
Sol Melia Rio Grande
Gran Melia Rio Grande
Melia Coco Beach Puerto Rico Resort Rio Grande
Melia Coco Beach Puerto Rico Resort
Melia Coco Beach Puerto Rico Rio Grande
Melia Coco Puerto Rico Gran
Hyatt Regency Grand Reserve Puerto Rico Resort
The Resort at Coco Beach a Hyatt Affiliated Hotel
Hyatt Regency Grand Reserve Puerto Rico Río Grande
Hyatt Regency Grand Reserve Puerto Rico Resort Río Grande

Frequently asked questions

Overall score and ratings

8.0

Very good

8.8/10

Cleanliness

8.3/10

Staff & service

7.8/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

OK Stay
Resort was very beautiful! However, the room pictures are not the same as what we got. Our room was supposed to have a nice tub in it as it was presented in the description and the pictures but were told that it was only for the premium rooms and also the AC was a bit load. Other than that the resort was beautiful and very clean with great music every night.
Rober, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The contact with nature and the beach were exelent
 sea shore
Madeleine, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Was a great time great atmosphere great service from workers. My only complain is i wish they had better food selections or I should say more options for food choices.
Delroy, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edward, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice but room for improvement....
Nice hotel and great pool. Beach area is okay but needs improvement. Hotel is definitely lacking enough food options and customer service has significant more for improvement. Also, all the extra fees and taxes on all bills just rubs me wrong. Again, nice hotel but lots of room for improvement.
4-night family trip
Verified Hotels.com guest review

6/10 Good

The reason my wife and I wanted to stay here was we have two teenage boys. In which we wanted them to partake in the inflatable waterpark. One week prior to us going on vacation. I called The hotel to inquire about another matter however I mentioned the water park again in which they told me everything was fine. When we got there . I was informed by the person at the desk. Not only was the water park not in use but the water park had not been working for over a year. This was extremely extremely disappointing.
Mark S, 4-night family trip
Verified Expedia guest review

8/10 Very good

This resort is very remote. It sits in a peninsula about 30 mins from the airport. Can ride was $75 so I would Uber . Getting an Uber to come to the resort at times was difficult. Not many drivers around. Maybe because it was Spring Break. I enjoyed the pool and beach. The restaurants were good. Our room was only cleaned once in 6 days. Strange. My patio chairs were dirty and had cigarette burns. I told the girl at the front desk. She apologized. A bird died on my patio. They picked up the bird but left blood on the patio. Disgusting. Again, told the girl at the from desk (Shamilla) not sure if that’s correct. Again..she apologized. Also check your bill….we were charged for an extra cabana. The same girl didn’t want to remove it until my friend reminded her she handled our cabana arrangements. Not cool. Overall it was my birthday weekend and many of the staff were kind and accommodating.
Stanja Marie, 5-night trip with friends
Verified Expedia guest review

6/10 Good

I would have loved to give this hotel the highest rating but the cleanliness is subpar. I stayed at the hotel march 2022. The room I stayed in had bedbugs. I was completly bitten up by the time we checked out. Our room was barley cleaned although housekeeping came everyday to only make the beds with the same sheets and replace your towels. The last day we were there, after being out all day; we were startled by a housekeeper lingering around past 8pm stating that she was waiting for secuirty to let her in to clean. It was late in the day and very unprofessinal. And honesly creepy. The hotel staff also start at around 9am everyday to begin to clean the left over mess and garbage from the night before. So if your an early bird tou will be walking on a dirty beach. Overall I am very disappointed at the lack of cleaniness and care even after we complained to the manager William. Only positive about the resort was it views. Not worth to spend your hard working money at this hotel. Room 0505.
Sasha, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

Gina, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Very friendly helpful staff.
Kirstin, 5-night romance trip
Verified Expedia guest review