Mandarin Oriental, Hong Kong

Photo gallery for Mandarin Oriental, Hong Kong

Primary image
Indoor pool
Indoor pool
Smart TV, DVD player, pay-per-view films
Hypo-allergenic bedding, minibar, in-room safe, desk

Overview of Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong

5.0 star property
Luxury hotel with full-service spa, connected to a shopping centre, near Legislative Council Building

9.6/10 Exceptional

699 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Non-smoking
  • Air conditioning
Map
5 Connnaught Road, Central, Hong Kong
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • WiFi in the lobby
  • Internet in the lobby
  • Health club
  • Sauna
  • Steam room
  • Valet parking
  • 24-hour room service
For families
  • Children stay free
  • Free cots/infant beds
  • Babysitting (surcharge)
  • Separate bath and shower
  • Cable/satellite TV service
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Central & Western District
  • Victoria Harbour - 9 min walk
  • Lan Kwai Fong - 7 min drive
  • Hong Kong Convention and Exhibition Centre - 8 min drive
  • Ocean Park - 15 min drive
  • Repulse Bay - 17 min drive
  • Kowloon Bay - 21 min drive
  • Hong Kong Disneyland - 28 min drive
  • Tai Po Old Market - 35 min drive
  • Pui O Beach - 36 min drive

Getting around

  • Hong Kong International Airport (HKG) - 34 min drive
  • Hong Kong Central Station - 2 min walk
  • Hong Kong Admiralty Station - 10 min walk
  • Hong Kong Sheung Wan Station - 12 min walk
  • Hong Kong Station - 4 min walk

About this property

Mandarin Oriental, Hong Kong

5-star luxury hotel in the heart of Central & Western District
Take advantage of shopping on site, a hair salon and dry cleaning/laundry services at Mandarin Oriental, Hong Kong. Treat yourself to a Thai massage, a facial or hydrotherapy at The Mandarin Spa, the on-site spa. Stay connected with in-room WiFi (surcharge), and guests can find other amenities, such as a bar and a health club.
You'll also enjoy perks such as:
  • An indoor pool
  • Buffet breakfast (surcharge), valet parking (surcharge) and a porter/bellboy
  • Coffee/tea in the lobby, smoke-free property and tour/ticket information
  • A front desk safe, concierge services and luggage storage
  • Guest reviews say great things about the helpful staff and location
Room features
All 494 rooms include comforts, such as 24-hour room service and pillow menu, in addition to perks, such as air conditioning and dressing gowns.
More amenities include:
  • Childcare services and free infant beds
  • Reusable coffee/tea filters, recycling and composting
  • Bathrooms with designer toiletries and separate baths/showers
  • HDTVs with cable channels and DVD players
  • Wardrobes/cupboards, electric kettles and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Russian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 494 rooms
  • Arranged over 25 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • WiFi and wired Internet access in public areas*
  • WiFi and wired Internet access in rooms*

Parking

  • On-site valet parking (HKD 600 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Childcare in room (surcharge)

What to do

  • Shopping

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Built in 1963
  • Safe-deposit box at front desk
  • Health club
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site

Languages

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

Room amenities

Be entertained

  • DVD player
  • Smart television
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Blackout curtains
  • Soundproofed rooms
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage

Freshen up

  • Partially open bathroom
  • Separate bath and shower
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired Internet for a surcharge
  • Phone

Food and drink

  • Free bottled water
  • Reusable coffee/tea filters

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Composting
  • Recycling

Special features

Spa

The Mandarin Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

Awards and affiliations

Mandarin Oriental, Hong Kong is listed in the 2021 Travel + Leisure 500.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for HKD 190 per day (rates may vary)
  • WiFi is available in public areas for HKD 190 per 24-hour period (rates may vary)
  • Wired Internet access is available in guest rooms for HKD 190 per day (rates may vary)
  • Wired Internet access is available in public areas for HKD 190 per 24-hour period (rates may vary)
  • Buffet breakfast is offered for an extra charge of HKD 372 for adults and HKD 251 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for HKD 600.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds

Parking

  • Valet parking costs HKD 600 per night with in/out privileges

Pool, spa, & gym (if applicable)

  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

Only registered guests are allowed in the guestrooms.

This property uses eco-friendly cleaning products.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Mandarin Oriental Hong Kong Hotel
Mandarin Oriental Hong Kong
Mandarin Oriental
Mandarin Hong Kong
Hong Kong Mandarin Oriental
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental, Hong Kong Hotel
Mandarin Oriental, Hong Kong Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong

Frequently asked questions

Overall score and ratings

9.6

Exceptional

9.7/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.5/10

Property conditions & facilities

9.1/10

Eco-friendliness

10/10 Exceptional

TAK LAM WILLIAM, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

YUK YING IONE, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hand's Down The Best Hong Kong Has To Offer
The Mandarin Oriental once again reminded me what it is the best hotel in Hong Kong. The rooms are impeccable. The service is fit for royalty. Truly a shining gem in a city already known for outstanding hotels.
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Chun Fei, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Hollie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tsz Ching, 1-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

Tsz Ching, 1-night trip
Verified Hotels.com guest review

6/10 Good

Checkin taking tooooooo long
The check in time takes a bit longer than expected. A very detailed and thorough introduction on the facilities provided in the stay. But could take the process a bit shorter and faster
WING CHING, 1-night trip with friends
Verified Hotels.com guest review