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Hotel Excelsior Palace Palermo

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Minibar, in-room safe, desk, soundproofing
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Junior Suite | Minibar, in-room safe, desk, soundproofing

Overview of Hotel Excelsior Palace Palermo

Hotel Excelsior Palace Palermo

4.0 star property
4-star hotel in Palermo with restaurant and bar/lounge

8.4/10 Very good

415 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
Map
Via Marchese Ugo 3, Palermo, 90141

Guests rated this location 8.7/10 - Excellent

Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Fitness centre
  • Room service
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Laundry service
  • Self-serve laundry
  • Meeting room
For families
  • Children stay free
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Lift

Room options

About this area

What's nearby

  • Heart of Palermo
  • Politeama Garibaldi Theater - 1 min drive
  • Via Roma - 2 min drive
  • Teatro Massimo - 3 min drive
  • Palermo Cathedral - 4 min drive
  • Quattro Canti - 5 min drive

Getting around

  • Palermo (PMO-Punta Raisi) - 32 min drive
  • Palermo Francia Station - 5 min drive
  • Palermo S. Lorenzo Station - 6 min drive
  • Palermo Notarbartolo Station - 16 min walk
  • Giachery Station - 14 min walk
  • Fiera Station - 21 min walk
  • Imperatore Federico Station - 25 min walk

Restaurants

  • Jackass - 5 min walk
  • Panificio Badagliacca - 4 min walk
  • Bioesserì by Natura si - 1 min walk
  • Cin Cin Ristorante Siciliano - 4 min walk
  • Tredicisette - 5 min walk
Map

About this property

Hotel Excelsior Palace Palermo

When visiting Palermo, Hotel Excelsior Palace Palermo is a great choice to consider. After a workout at the fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. The convenient parking and helpful staff get good marks from fellow travellers. Public transportation is close by: Giachery Station is only 14 minutes on foot.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe Hospitality National Protocol (Italy)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 117 rooms

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets stay for free

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:30 AM–10:30 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Travelling with children

  • Children stay for free (see details)

What to do

  • Scooter/moped hire nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Fitness centre

Accessibility

  • Lift

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning and heating
  • Minibar

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Bath or shower
  • Rainfall shower heads
  • Bidet
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 2.0 per person, per night, up to 4 nights

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 18 for adults and EUR 18 for children

Children & extra beds

  • Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it follows the cleaning and disinfection practices of Safe Hospitality National Protocol (Italy) guidelines.

Policies

<p>Guests can rest easy knowing that there's a smoke detector and a first aid kit on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p> <p>Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.</p>

Also known as

Excelsior Palermo Palermo
Hotel Excelsior Palace Palermo Hotel
Hotel Excelsior Palace Palermo Palermo
Hotel Excelsior Palace Palermo Hotel Palermo
Mercure Palermo Excelsior City

Frequently asked questions

Does Hotel Excelsior Palace Palermo offer free cancellation for a full refund?
Yes, Hotel Excelsior Palace Palermo does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Excelsior Palace Palermo?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Hotel Excelsior Palace Palermo?
Yes, pets stay free.
Is parking offered on site at Hotel Excelsior Palace Palermo?
No, unfortunately, but there's discounted parking nearby.
What are the check-in and check-out times at Hotel Excelsior Palace Palermo?
You can check in from 2:00 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Excelsior Palace Palermo and nearby?
Maintain your daily exercise routine at the gym.
Are there restaurants at or near Hotel Excelsior Palace Palermo?
Yes, there's an on-site restaurant.
Does Hotel Excelsior Palace Palermo have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
What's the area around Hotel Excelsior Palace Palermo like?
Hotel Excelsior Palace Palermo is in the heart of Palermo, a short 11-minute walk from Politeama Garibaldi Theater and 13 minutes' walk from Via Roma. Travellers recommend the hotel for its central location.

Reviews

8.4

Very good

8.6/10

Cleanliness

8.5/10

Staff & service

6.9/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Fair

good location, close to nice park and several restaurants nearby
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Away from bustle yet close
Simply amazing and outstanding service!
MARIE-ANDREE, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

The hotel is old but expensive. It has a good location, but unless you get a good rat be ready to accept a hotel that might have been great many years ago.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

Our room was massive and had space for all of our luggage. The bathroom is lovely with a big bath. Very luxurious and comfortable for our last night in Italy. Parking out the front. Lovely, helpful staff. Worth every penny.
Jackie, 1-night romance trip
Verified Expedia guest review

8/10 Very good

Close to all. Great locatiin and excellent hotel restaurant staff.
2-night romance trip
Verified Expedia guest review

6/10 Good

Old Glamour hotel needs an overhaul.
It was so so. The reception staff was great and the breakfast very good. Dinner also was good and staff nice. The condition of the hotel is run down, carpets are filthy, wallpaper peeling and tacked on with thumb tacks in places! You can see that it was at one time a beautiful hotel, it has the old world glamour. But it desperately needs to be painted, new carpets and general clean up would do this property a great service. Lots of street noise at night and a good half hour walk to the old town for tourist attractions.
1-night trip
Verified Hotels.com guest review

8/10 Very good

Solid Value Hotel
A good value hotel in Palermo. A bit of a walk (15-20 minutes) to the historic centre, but a good location overall. Hotel is a bit tired in spots, but still retains much of the elegance of its earlier days. Staff were, without exception, helpful and friendly.
3-night romance trip
Verified Hotels.com guest review

8/10 Very good

Maurizio, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, nice staff , good breakfast. Solid, traditional, old world Italian hotel.
Mary, 1-night trip
Verified Expedia guest review

2/10 Poor

BEWARE - TOURIST TRAP !!
Horrible!!! Dirty hotel, did not want to refund our unised days. It is a TOURIST TRAP !!
Ernesto, 3-night romance trip
Verified Hotels.com guest review