All properties in Al Ain, Abu Dhabi, United Arab Emirates

Mercure Grand Jebel Hafeet Al Ain Hotel

4-star hotel in Al Ain with 2 restaurants and free water park

  • Free WiFi and free parking

Image gallery

  • Balcony View
  • Balcony View
  • Outdoor Pool
  • Outdoor Pool
  • Balcony View
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  • The hotel is very old , the cleanliness in the room is terrible, we found nails on the…

    Mar 10, 2021

  • Very good

    Mar 5, 2021

See all 118 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 124 guestrooms
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Outdoor pool
  • Free water park
  • Breakfast available

For families

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)

What’s around

  • In a regional park
  • Wadi Adventure - 2.9 mi / 4.7 km
  • Jebel Hafeet Mountain - 5.9 mi / 9.5 km
  • Al Ain Zoo - 8.8 mi / 14.1 km
  • Sheikh Khalifa International Stadium - 11 mi / 17.7 km
  • Al Ain National Museum - 11.6 mi / 18.7 km
Due to COVID-19, this property’s food and beverage options may be limited.

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Double Room, 1 Double Bed
  • Deluxe Room, 2 Twin Beds
  • Executive Suite, 1 Queen Bed
  • Deluxe Suite, 1 Double Bed
  • Presidential Suite, 1 King Bed
  • Superior Double Room, 1 Double Bed, Poolside
  • Superior Room, 2 Twin Beds, Poolside


  • In a regional park
  • Wadi Adventure - 2.9 mi / 4.7 km
  • Jebel Hafeet Mountain - 5.9 mi / 9.5 km

What’s around


  • In a regional park
  • Wadi Adventure - 2.9 mi / 4.7 km
  • Jebel Hafeet Mountain - 5.9 mi / 9.5 km
  • Al Ain Zoo - 8.8 mi / 14.1 km
  • Sheikh Khalifa International Stadium - 11 mi / 17.7 km
  • Al Ain National Museum - 11.6 mi / 18.7 km
  • Al Ain Oasis Park - 11.7 mi / 18.8 km
  • Al Ain Mall - 12.3 mi / 19.9 km
  • Bawadi Mall - 12.5 mi / 20.1 km
  • Al Ain Camel Market - 13.1 mi / 21.1 km

Getting around

  • Al Ain (AAN) - 29 min drive

At a glance

Hotel size

  • This hotel has 124 rooms
  • This hotel is arranged over 4 floors


  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Babysitting/childcare*
  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free secured, covered onsite self parking
  • Free secured, covered onsite valet parking
  • Free onsite RV/bus/truck parking
  • Wheelchair-accessible parking and van parking on site
  • Free offsite parking within 2 ft
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • 2 restaurants
  • 2 coffee shops/cafés
  • Bar/lounge
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Health club
  • Spa treatment room(s)
  • Spa tub
  • Miniature golf on site
  • Hiking/biking trails on site
  • Playground on site
  • Racquetball/squash on site
  • Golfing nearby
  • Free water park access
  • Waterslide
  • Steam room
  • Swim-up bar
  • Sauna
  • Pool sun loungers
  • Pool umbrellas

Working away

  • 24-hour business center
  • Meeting rooms
  • Computer station


  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace


  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge

Languages Spoken

  • Arabic
  • English
  • Filipino
  • Hindi
  • Thai
  • Urdu

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains

Things to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer

Be entertained

  • LCD TV
  • Satellite TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water


  • Daily housekeeping
  • In-room safe

Special features


LE BELVEDERE - This buffet restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

EDEN ROCK - This poolside restaurant specializes in Italian cuisine and serves lunch only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Al Khyama - Overlooking the garden, this café serves light fare only. Reservations are required. Open daily.

Orient Cafe - This café specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

Lawrence Bar - This bar specializes in international cuisine and serves dinner only. Happy hour is offered. Open daily.


On Site

  • Health club
  • Sauna
  • Spa tub
  • Steam room
  • Miniature golf on site
  • Hiking/biking trails on site
  • Playground on site
  • Racquetball/squash on site
  • Free water park access


  • Golfing nearby

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Small print

Also known as

  • Hafeet
  • Mercure Jebel Hafeet Hotel
  • Mercure Grand Jebel Hafeet Hotel
  • Mercure Grand Jebel Hafeet
  • Mercure Jebel Hafeet Al Ain
  • Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
  • Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
  • Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain
  • Hafeet Hotel
  • Hotel Mercure Jebel Hafeet
  • Jebel Hafeet Hotel
  • Jebel Hafeet Hotel Mercure
  • Jebel Hafeet Mercure Hotel
  • Mercure Grand Jebel Hafeet Al Ain
  • Mercure Grand Jebel Hafeet Al Ain Hotel
  • Mercure Jebel Hafeet

Optional extras

Early check-in can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Late check-out can be arranged for an extra charge of 50 percent of room rate (subject to availability)

Rollaway beds are available for AED 150.0 per night

Buffet breakfast is offered for an extra charge of AED 65 for adults and AED 35 for children (approximately)

Babysitting/childcare is available for an extra charge


Guests under 16 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can rest easy knowing there's a fire extinguisher on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • A tax is imposed by the city: AED 0.00 per accommodation, per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, Mercure Grand Jebel Hafeet Al Ain Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking. Free RV/bus/truck parking is available.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3 PM - midnight. There's a 50% charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a 50% charge (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 2 onsite restaurants, featuring alfresco dining, international cuisine, and garden views. Nearby restaurants include Krispy Kreme (6-min walk), Hardees (6-min walk), and Lawrence's (4.7 mi).
  • Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes racquetball/squash. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Mercure Grand Jebel Hafeet Al Ain Hotel also has a waterslide and a sauna, as well as a steam room and a garden.
  • 10.0.Exceptional

    Lovely place

    Even though the hotel is not that new anymre, it is a lovely place. The staff is super friendly, the breakfast was nice, and the surrounding mountain creates a special atmosphere. Altogether, we had a very pleasant stay.

    Christin, 2 night family trip, Feb 12, 2021

    Verified guest review

  • 8.0.Very Good


    Hotel was good. We initially booked a deluxe room but gave us a free upgrade to a superior room when we checked in, which was awesome. The room needs some maintenance though, AC control is not working properly, toilet flush is weak, shower is not working properly (we need to put something in the pin to open the shower to keep it going). But these are just minor things, everything was taken over by the great view that we had. Will we come back? Maybe no, once is enough. Just to experience the hotel’s location.

    1 night trip, Jan 6, 2021

    Verified guest review

  • 8.0.Very Good

    Nice stay

    It was a good experience at the property, you can enjoy the weather. Staff specially restaurants are not that friendly.

    Komal, 1 night trip, Dec 31, 2020

    Verified guest review

  • 10.0.Exceptional

    Great Christmas stay in Dec. 2020

    We had a great stay. The hotel was one of a kind, located on top of the mountail (Jebel Hafeet) and in fact quite fresh - even chilly at night time, in December. (Can't wait to visit it in summertime for a break from the scorching heat of the "lowlands".) I found the staff very (VERY) professional. Ms Thereza and Mr Ali in particular, but also the excellent chef at Belvedere restaurant, the manager and all the staff at breakfast whose name I cannot recall, made it a great stay over Christmas day 2020. (The Christmas dinner and also a quick lunch we had the following day were excellent, quality- and taste-wise; frankly so, for our often too demanding European palate :-).) I had read various negative reviews before coming here, and almost cancelled our booking because of those, but quite honestly, I didn't find a glimpse of a negative experience or a point to raise, asides what cannot be helped: anti-Covid19 measures that made breakfast a race at peak hours (nobody's fault) or the night chill that sometimes prevented us from enjoying our drinks till late on the great balcony at Al Khayma café (still, the staff did their best to accommodate any request we had, any given time.) Same goes for the reception staff at the lobby, and for the room catering staff. We will certainly visit this place again. Two couples and a child, for this matter. From Europe.

    Ioannis, 2 night family trip, Dec 23, 2020

    Verified guest review

  • 8.0.Very Good

    The view is good. Good pool Bath rooms not good

    Abdul, 1 night family trip, Nov 18, 2020

    Verified guest review

  • 8.0.Very Good

    The room was clean but a bit run down. There was mould in the grout in the bathroom but the bed and facility’s were very comfortable. There didn’t seem enough staff for the amount of people and many of the facilities were closed or cornered off eg ice cream shop, restaurants, children’s play area.

    Melanie, 2 night trip with friends, Oct 16, 2020

    Verified guest review

  • 4.0.Fair

    Unhappy visitor

    It was disappointed. I really think that the Hotel needs an overall maintenance. All that was good of our visit was the staff that tried to do everything to help us and was going out of their way to make the stay better. Food was not good at all. Rice was over cooked. Meat was overdone. If we order one thing we was served with something else. But most of all the hotel need to get attention and really the maintenance need attention. Toilets was not working proper. Ac problem. Noises of the water pipes in the evening. Paintwork But a big thank you to the staff

    3 night trip with friends, Sep 20, 2020

    Verified guest review

  • 2.0.Poor

    First and Last time to visit

    This hotel is one of the worst hotel in the world. The staff are unfriendly and rood The room is unclean i found a big yellow spot on the bed sheet, and when i ask to change it they said its normal like this its from the washing machine!! Really? The balcony is very small you can't set there only stand And the main reason to choose this hotel is for the view. The tv channels are not stable and all the time stops.

    Ahmad Zaher, 2 night family trip, Sep 16, 2020

    Verified guest review

  • 10.0.Exceptional

    The Staff made the stay! (And the views, too!)

    The great staff is the highlight of the Mercure. From check in to check out the staff was wonderful. We stayed one night on a Friday night and really enjoyed the break from the heat of Abu Dhabi. It’s at least 10 degrees cooler. The pool was refreshing and we really enjoyed the wind and the view at the mountaintop restaurant. All details were taken care of for us; as soon as we walked out to the pool the staff was arranging disinfected sun loungers for us. The food at the pool restaurant was great and we had both dinner and lunch the next day there. I had the chicken breast with grilled vegetables and for lunch I had the turkey club sandwich with fried shrimp. The prices are very, very reasonable. The Deluxe room (pool view) was perfect and spacious enough. Very clean, and the bed was very comfortable. The shower had a curtain and could use a redo but otherwise it was fine for us. The balconies are quite tiny, but we managed to pull the chairs out, sit and enjoy the sunrise with our favorite cocktails. The gym needs some attention though. The rower was not functional, and there are no disinfection hand wipes or towels to wipe down the machines and weights. I was able to get a quick workout in but would probably not return. There were quite a few other fun activities available like ping pong, mini golf and pool I noticed other guests playing and they looked like they were having lots of fun. We were able to walk up to the top of the mountain from the hotel and

    Richard, 1 night trip, Sep 10, 2020

    Verified guest review

  • 8.0.Very Good

    It was a comfortable stay

    Osama, 2 night family trip, Sep 7, 2020

    Verified guest review

See all 118 reviews