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Mercure Grand Jebel Hafeet Al Ain Hotel

Photo gallery for Mercure Grand Jebel Hafeet Al Ain Hotel

Exterior
Outdoor pool
Outdoor pool
Children’s pool
Terrace/patio

Overview of Mercure Grand Jebel Hafeet Al Ain Hotel

UNESCO Sustainable Travel Pledge

Mercure Grand Jebel Hafeet Al Ain Hotel

4.0 star property
Mountain hotel with 2 restaurants, near Wadi Adventure

7.8/10 Good

416 verified Hotels.com guest reviews

Property highlights

  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
The price is €56
Price available on 03/04/2023
Map
Jebel Hafeet, P.O. Box 24476, Al Ain, Abu Dhabi
Main amenities
  • 2 coffee shops/cafes
  • 2 restaurants and bar/lounge
  • 24-hour business centre
  • 24-hour room service
  • Breakfast available
  • Business centre
  • Daily housekeeping
  • Free children's club
  • Health club
  • In-room childcare
  • Limo/town car service
  • Massage/treatment rooms
For families
  • Babysitting (surcharge)
  • Children's club (free)
  • Free cots/infant beds
  • Garden
  • Playground on site
  • Private bathroom

Room options

About this area

What's nearby

  • In a regional park

Getting around

  • Al Ain (AAN) - 29 min drive

Restaurants

  • كرك زاخر - 13 min drive
  • Doner Basha - 13 min drive
  • تليغراف كافيه - 12 min drive
  • جست فرش - 11 min drive
  • Coffee Site - 8 min drive
Map

About this property

Mercure Grand Jebel Hafeet Al Ain Hotel

Bring the kids when you stay at Mercure Grand Jebel Hafeet Al Ain Hotel in Al Ain and they can enjoy the free kids' club. Guests can indulge in deep-tissue massages, facials or body scrubs, and LE BELVEDERE, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. Other highlights at this upmarket hotel include a bar/lounge, a health club and a fitness centre. The pool and room service get good marks from fellow travellers.

Languages

Arabic, English, Filipino, Hindi, Thai, Urdu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 124 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3 PM until midnight
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured, covered on-site self-parking
  • Free secured, covered on-site valet parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking and van parking on site
  • Free off-site parking within 2 ft

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 restaurants
  • 2 coffee shops
  • 24-hour room service
  • Bar/lounge
  • BBQs

Travelling with children

  • Childcare in room (surcharge)
  • Free children's club
  • Mini golf
  • Playground

What to do

  • Racquetball/squash
  • Mini golf
  • Hiking/biking trails
  • Shopping
  • Golfing nearby

Working away

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in reception
  • Hair salon
  • Limo or town car service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Facilities

  • Banquet hall
  • Garden
  • Health club
  • Massage/treatment rooms
  • Safe-deposit box at front desk
  • Terrace

Accessibility

  • Accessible bathroom (selected rooms)
  • Assistive listening devices available
  • In-room accessibility (selected rooms)
  • Lift
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Languages

  • Arabic
  • English
  • Filipino
  • Hindi
  • Thai
  • Urdu

Room amenities

Be entertained

  • LCD television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)
  • Minibar
  • Slippers

Sleep well

  • Bed sheets provided
  • Blackout curtains
  • Free cot/infant bed
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Bath or shower
  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

LE BELVEDERE – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
EDEN ROCK – This poolside restaurant specialises in Italian cuisine and only serves lunch. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.
Al Khyama – Overlooking the garden, this café only serves light fare. Reservations are required. Open daily.
Orient Cafe – This café specialises in international cuisine and serves breakfast, lunch and dinner. Open daily.
Lawrence Bar – This bar specialises in international cuisine and only serves dinner. Happy hour is offered. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 15.00 per accommodation, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately AED 65 for adults and AED 35 for children
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late checkout can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for AED 150.0 per night

Pool, spa, & gym (if applicable)

  • Guests under 16 years old are not allowed in the swimming pool, health club or fitness facility, while guests under 16 years old are only allowed in the swimming pool with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

<p>Guests can rest easy knowing that there's a fire extinguisher on site.</p> <p>This property accepts credit cards and cash.</p>

Also known as

Mercure Grand Jebel Hafeet Al Ain Hotel
Mercure Grand Jebel Hafeet Hotel
Mercure Grand Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet
Mercure Jebel Hafeet Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel
Mercure Grand Jebel Hafeet Al Ain Hotel Al Ain
Mercure Grand Jebel Hafeet Al Ain Hotel Hotel Al Ain

Frequently asked questions

Does Mercure Grand Jebel Hafeet Al Ain Hotel offer free cancellation for a full refund?
Yes, Mercure Grand Jebel Hafeet Al Ain Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Grand Jebel Hafeet Al Ain Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Grand Jebel Hafeet Al Ain Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, there's free self and valet parking. Free motorhome/bus/lorry parking is available.
What are the check-in and check-out times at Mercure Grand Jebel Hafeet Al Ain Hotel?
You can check in from 3 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Mercure Grand Jebel Hafeet Al Ain Hotel and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation on-site includes racquetball/squash. Enjoy amenities such as a health club and a garden.
Are there restaurants at or near Mercure Grand Jebel Hafeet Al Ain Hotel?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
Does Mercure Grand Jebel Hafeet Al Ain Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Mercure Grand Jebel Hafeet Al Ain Hotel like?
Mercure Grand Jebel Hafeet Al Ain Hotel is in the heart of Al Ain, a short 9-minute walk from Green Mubazzarah Hot Springs.

Reviews

7.8

Good

8.0/10

Cleanliness

7.8/10

Staff & service

6.5/10

Amenities

7.6/10

Property conditions & facilities

8.1/10

Eco-friendliness

Reviews

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jason, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

abdullah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Artur, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Location is very nice
Verified Expedia guest review

8/10 Very good

Good for families but showing its age
My kids love staying here because of the many activities available and the cool weather. The staff are also always helpful and pleasant. However, hotel facilities are beginning to show its age. And they have started to charge on using some of the activities. The front desk also seemed understaffed during our visit.
1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Nazih, 1-night trip
Verified Expedia guest review

8/10 Very good

Alanna Catherine, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kerri, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Reijoyce, 1-night trip
Verified Hotels.com guest review