12 Bees Hotel

Photo gallery for 12 Bees Hotel

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2 outdoor pools
2 outdoor pools
2 outdoor pools
Standard Room, 1 King Bed | Individually decorated, individually furnished, desk, laptop workspace

Overview of 12 Bees Hotel

12 Bees Hotel

3.0 star property
Family-friendly hotel with 2 outdoor pools, near Quinta Avenida

9.0/10 Superb

26 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Air conditioning
  • Connecting rooms available
  • Bar
  • 24/7 front desk
No. Int. S/N, Calle 12 Bis, Playa del Carmen, QROO, 77710
Main amenities
  • Daily housekeeping
  • 2 outdoor pools
  • Rooftop terrace
  • Beach towels
  • Bar/lounge
  • Coffee shop/cafe
  • Business centre
  • Theme park shuttle
  • Cruise ship terminal shuttle
  • Shopping centre shuttle
  • Ferry terminal shuttle
  • Limo/town car service
For families
  • Children stay free
  • Connecting/adjoining rooms available
  • Television
  • Terrace
  • Daily housekeeping
  • Blackout curtains

Room options

About this area

What's nearby

  • In Downtown Playa del Carmen
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 11 min walk
  • Mamitas Beach - 4 min drive
  • Playa del Carmen Maritime Terminal - 8 min drive
  • Playacar Golf Club - 11 min drive
  • Grand Coral Golf Riviera Maya - 10 min drive
  • Xplor Theme Park - 13 min drive
  • Xcaret Eco Theme Park - 16 min drive
  • Ferry to Cozumel - 15 min drive
  • Maroma Beach - 26 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.5 miles/20.1 km
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Bus station shuttle (surcharge)

About this property

12 Bees Hotel

3-star family-friendly hotel in the heart of Downtown Playa del Carmen
Located close to Playa del Carmen Main Beach, 12 Bees Hotel provides a free manager's reception, a rooftop terrace and a coffee shop/cafe. Free in-room WiFi, with a speed of 25+ Mbps, is available to all guests, along with a hair salon and a bar.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools
  • Limo/town car service, outdoor furniture and multilingual staff
  • A reception hall, a 24-hour front desk and a lift
  • Luggage storage, co-working spaces and coffee/tea in the lobby
Room features
All guest rooms at 12 Bees Hotel include comforts, such as Laptop workspace and climate-controlled air conditioning, in addition to amenities, such as complimentary wireless Internet access.
More conveniences in all rooms include:
  • Showers and shampoo
  • 43-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, ceiling fans and daily housekeeping


English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of CovidClean (Safehotels - global expert), COVID-19 Guidelines (CDC) and Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 65 rooms


  • Check-in time from 3:00 PM until 6:00 PM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must transfer via Shuttle to the property; guests must contact the property at least 24 hours before travel, using the contact information on the confirmation received after booking
  • This property offers transfers from the cruise terminal and ferry terminal (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas
  • Free Wi-Fi in rooms (speed: 25+ Mbps)


  • Wheelchair-accessible parking on site


  • Cruise terminal shuttle*
  • Ferry terminal shuttle*
  • Bus station shuttle*


  • Shopping centre shuttle*
  • Theme park shuttle*

Other information

  • Designated smoking areas
  • No alcohol allowed on site

Property amenities

Food and drink

  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Free reception (selected days)

Travelling with children

  • Children stay free
  • Children's menu

What to do

  • Boat tours nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room
  • Co-working spaces
  • Conference space


  • 24-hour front desk
  • Limo or town car service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Beach towels


  • Rooftop terrace
  • 2 outdoor pools


  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Step-free path to entrance
  • Pool access ramp on site


  • English
  • Spanish

Room amenities

Be entertained

  • 43-inch flat-screen TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Window screens

Sleep well

  • Blackout curtains
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated

Freshen up

  • Shower only
  • Soap and shampoo
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 25+ Mbps)


  • Daily housekeeping
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features


BEEBAR – This rooftop bar serves breakfast, brunch, lunch and dinner. A children's menu is available.

Fees & policies

Optional extras

  • Shopping centre shuttle and theme park shuttle services are offered for an extra charge
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool without adult supervision

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of:

  • CovidClean (Safehotels - global expert)
  • COVID-19 Guidelines (CDC)
  • Safe Travels (WTTC - Global)
  • COVID-19 Guidelines (WHO)


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

On-site parties or group events are strictly prohibited.

Long-term renters welcome.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards and cash.

Also known as

12 Bees Hotel Hotel
12 Bees Hotel Playa del Carmen
12 Bees Hotel Hotel Playa del Carmen

Frequently asked questions

Does 12 Bees Hotel offer free cancellation for a full refund?
Yes, 12 Bees Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at 12 Bees Hotel?
As of 7 October 2022, prices found for a 1-night stay for 2 adults at 12 Bees Hotel on 8 October 2022 start from €44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at 12 Bees Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at 12 Bees Hotel?
Yes, there are 2 outdoor pools.
Are pets allowed at 12 Bees Hotel?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at 12 Bees Hotel?
You can check in from 3:00 PM - 6:00 PM. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
What is there to do at 12 Bees Hotel and nearby?
Have fun with nearby activities such as boat tours, scuba-diving and swimming. Additional recreation nearby includes casino gaming. 12 Bees Hotel also has 2 outdoor pools.
Are there restaurants at or near 12 Bees Hotel?
Yes. Nearby restaurants include Zitla (4-min walk), Nativo (4-min walk) and La Ceiba de la 30 (4-min walk).
What's the area around 12 Bees Hotel like?
12 Bees Hotel is in Downtown Playa del Carmen, a short 11-minute walk from Playa del Carmen Main Beach and 7 minutes' walk from Quinta Avenida.

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Wilber, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Great rooftop. Location descent. Room spacious and clean. No view as another building 2 feet away but they put a nice Muriel on building so makes up for lack of view Would stay there again
Todd, 2-night trip
Verified Expedia guest review

8/10 Very good

Michael, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Recepcionistas educadas e atenciosas, quarto pequeno porém suficiente, lençóis e toalhas limpas e macias, meu quarto não tinha frigobar, chuveiro bom, quarto não consegui abrir a janela então um pouco cheiro de quarto fechado, fomos apenas para dormir então nada que agravasse, café da manhã suficiente, jovem do café muito educado e atencioso, servido na mesa, área externa uma graça com 2 piscinas e bastante espaço no rooftop, um pouco afastado da quinta avenida mas da para ir caminhando em 10 minutos, próximo ao supermercado Mega e a Casa de Câmbio São Jorge.
Gabriela, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

André, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente servicio. Cuarto limpio y conforme a lo que esperábamos. Desayuno rico y a precio correcto. Albercas chiquitas pero limpias. Un poco retirado del centro pero cerca de supers
Rebeca, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Excelente servicio!
El Hotel tiene una buena ubicación, el servicio del restaurante es bueno, pueden mejorar si cambian el menú que es muy aburrido. Lo mejor el trato amable y atento por parte del personal, especialmente en el Restaurante. Deben cuidar la limpieza de las habitaciones, no barren, o te dejan de hacer la cama. Pero todo en forma General es bueno de acuerdo al precio.
MARTHA PATRICIA, 11-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Esmeralda, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Excelente estadia
Limpieza excelente y trato del personal muy bueno
Hector, 5-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Céline, 1-night trip
Verified Hotels.com guest review