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JW Marriott Cancun Resort & Spa
Upscale beachfront resort with spa, near Aquaworld
- Great for families
- Free WiFi and free parking
- Collect stamps
- Price Guarantee
From
€247
Restrictions related to your trip
Mexico may have travel restrictions in place due to COVID-19.
9.0.Superb.751 verified Hotels.com guest reviews
Fabulous Stay!! Paid the few extra dollars for the “breakfast included” rate. WOW! A…
Feb 15, 2021
JW Marriott Cancun is one of the best hotels I have ever stayed at. The staff is very…
Jan 22, 2021
Official standards
This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.
Enhanced health and safety measures
This property advises that enhanced cleaning and guest safety measures are currently in place.- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Property confirms they are implementing enhanced cleaning measures
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- 24 hours gap period enforced between guest stays
- Contactless check-in is available
- Protective clothing is available to guests
- Masks are available to guests
- Gloves are available to guests
- Individually-wrapped food options are available
- Guests are provided with free hand sanitizer
- Free parking
- Pool
- Free WiFi
- Airport transfer
- Gym
- Non-smoking
- Air Conditioning
Property highlights
Main amenities
- 448 smoke-free guestrooms
- Daily housekeeping
- On the beach
- 8 restaurants and 4 bars/lounges
- Full-service spa
- 3 outdoor pools and indoor pool
Feel at home
- Free cribs/infant beds
- Children's pool
- Playground on site
- In-room childcare (surcharge)
- Babysitting or childcare (surcharge)
- Children's club (surcharge)
What’s around
- In Zona Hotelera
- Aquaworld - 10 min walk
- Cancun Interactive Aquarium - 31 min walk
- La Isla Shopping Mall - 35 min walk
- Delfines Beach - 38 min walk
- Maya Cancun Museum - 22 min walk
Book this property and collect stamps after your stay
Remember, collect 10 stamps, get 1 reward* night
Check availability
- Premium Room, 1 King Bed, Balcony, Ocean View
- Deluxe Room, 1 King Bed, Balcony, Ocean View
- Deluxe Room, 1 King Bed, Non Smoking
- Luxury Suite, 1 King Bed, Non Smoking, Balcony
- Suite, 1 Bedroom, Non Smoking, Balcony
- Grand Suite, 1 Bedroom, Non Smoking, Oceanfront
- Club Suite, 1 Bedroom, Non Smoking, Balcony
- Club Suite, 1 Bedroom, Non Smoking
- Presidential Suite, 1 Double Bed, Non Smoking
- Deluxe Room, 2 Double Beds, Balcony, Ocean View
- Premium Room, 2 Double Beds, Balcony, Ocean View
- Deluxe Room, 1 Double Bed, Non Smoking, Balcony
Location
- In Zona Hotelera
- Aquaworld - 10 min walk
- Cancun Interactive Aquarium - 31 min walk
What’s around
Landmarks
- In Zona Hotelera
- Aquaworld - 10 min walk
- Cancun Interactive Aquarium - 31 min walk
- La Isla Shopping Mall - 35 min walk
- Delfines Beach - 38 min walk
- Maya Cancun Museum - 22 min walk
- Ballenas Beach - 1 min walk
- Marlin Beach - 16 min walk
- Luxury Avenue Shopping Mall - 19 min walk
- Kukulcan Plaza Shopping Mall - 22 min walk
- Tequila Museum - 31 min walk
Getting around
- Cancun Intl. Airport (CUN) - 20 min drive
- Airport shuttle (surcharge)
At a glance
Hotel size
- This hotel has 448 rooms
- This hotel is arranged over 14 floors
Arriving/leaving
- Check-in time 3 PM-midnight
- Check-out time is noon
- Express check-in/out
Restrictions related to your trip
- Mexico may have travel restrictions in place due to COVID-19.
Special check in instructions
Front desk staff will greet guests on arrival.
Required at check in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
Children
- Babysitting/childcare*
- Children's club*
Pets
- Pets not allowed (service animals welcome)
Internet
- Free WiFi in public areas
- Free WiFi and wired Internet access in rooms
Transfers
- Airport shuttle (available 24 hours)*
Parking
- Free onsite self parking
- Free onsite valet parking
Other information
- Smoke-free property
In the hotel
Taking the kids?
- Children's club (surcharge)
- In-room childcare (surcharge)
- Supervised childcare/activities (surcharge)
Food and drink
- Buffet breakfast (surcharge)
- 8 restaurants
- 4 bars/lounges
- Coffee shop/café
- Swim-up bar
- Poolside bar
- 24-hour room service
Things to do
- Fitness classes on site
- Personal motorized watercraft on site
- Pilates classes on site
- Playground on site
- Surfing/boogie boarding on site
- Yoga classes/instruction on site
- Golfing nearby
- Parasailing nearby
- Sailing nearby
- Scuba diving nearby
- Snorkeling nearby
- Water skiing nearby
- Windsurfing nearby
Working away
- Business center
- Conference space
- Meeting rooms
Services
- 24-hour front desk
- Concierge services
- Tours/ticket assistance
- Dry cleaning/laundry service
- Laundry facilities
- Hair salon
- Free newspapers in lobby
- Luggage storage
- Wedding services
- Multilingual staff
- Porter/bellhop
Facilities
- Elevator
- Safe-deposit box at front desk
- Rooftop terrace
- Garden
- Terrace
Accessibility
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible path of travel
- Wheelchair-accessible public bathroom
- Wheelchair-accessible concierge desk
- Wheelchair-accessible path to lift
- Wheelchair-accessible registration desk
- Wheelchair-accessible spa
- Wheelchair-accessible pool
- Wheelchair-accessible fitness centre
- Wheelchair-accessible meeting spaces/business centre
- Wheelchair-accessible on-site restaurant
- Visual alarms in hallways
- Hand-held showerhead
- Lowered electrical outlets in bathroom
- Grab bar - near toilet
- Lever door handles
Languages Spoken
- English
- Spanish
In the room
Home comforts
- In-room climate control (air conditioning)
- Minibar
- Coffee/tea maker
- Bathrobes
- Slippers
- Iron/ironing board
Sleep well
- Pillow menu
- Blackout drapes/curtains
- Turndown service
- Premium bedding
Things to enjoy
- In-room massage available
- Balcony
Freshen up
- Free toiletries
- Hair dryer
Be entertained
- LED TV
- Pay movies
- Premium TV channels
Stay connected
- Desk
- Free newspaper
- Free WiFi
- Phone
More
- Daily housekeeping
- In-room safe
- Connecting/adjoining rooms available
Special features
Spa
The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.
Dining
Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Recreation
On Site
- Fitness facilities
- Outdoor tennis court
- Sauna
- Spa tub
- Steam room
- Tennis on site
- Fitness classes on site
- Personal motorized watercraft on site
- Pilates classes on site
- Playground on site
- Surfing/boogie boarding on site
- Yoga classes/instruction on site
Nearby
- Golfing nearby
- Parasailing nearby
- Sailing nearby
- Scuba diving nearby
- Snorkeling nearby
- Water skiing nearby
- Windsurfing nearby
Small print
Also known as
- Cancun JW
- Marriott Resort Cancun
- Jw Marriott Cancun Hotel Cancun
- Cancun Marriott
- Cancun Marriott
- Jw Marriott Cancun Resort
- JW Marriott Cancun Resort Spa
- Jw Marriott Cancun & Cancun
- JW Marriott Cancun Resort & Spa Resort
- JW Marriott Cancun Resort & Spa Cancun
- JW Marriott Cancun Resort & Spa Resort Cancun
- Cancun Marriott JW
- Cancun Marriott Resort
- JW Cancun
- JW Cancun Marriott
- JW Marriott Cancun
- JW Marriott Cancun Resort
- JW Marriott Resort Cancun
- Marriott Cancun
Optional extras
Buffet breakfast is offered for an extra charge of USD 28 per person (approximately)
Children's club access is available for an extra charge
Babysitting/childcare is available for an extra charge
Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.This property advises that enhanced cleaning and guest safety measures are currently in place.
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
Personal protective equipment, including masks and gloves, will be available to guests.
Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.
Contactless check-in and contactless check-out are available.
Individually-wrapped food options are available for breakfast and through room service.
Each guestroom is kept vacant for a minimum of 24 hours between bookings.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).
This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
For transfers, guests must contact the property before arrival at the number on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Mandatory fees
You’ll be asked to pay the following charges at check-in or check-out:
- Resort fee: USD 33.32 per accommodation, per night
Resort fee inclusions:
- Fitness/yoga classes
- Sporting facilities or equipment
- Internet access (may be limited)
- Additional inclusions
We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.
FAQs
- Yes, JW Marriott Cancun Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
- This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
- Yes, there's free self and valet parking.
- Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
- Sorry, pets aren't allowed, but service animals are welcome.
- You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
- Yes, there are 8 onsite restaurants, featuring pool views. Nearby restaurants include La Capilla Argentina (6-min walk), Mikado (7-min walk), and Harry's (11-min walk).
- Yes, an airport shuttle is available. The charge is USD 18.00 per person one-way.
- No, this resort doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
- Have fun with onsite activities such as surfing, and improve your game on the tennis courts. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Cancun Resort & Spa also has 4 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
9.0.Superb.751 verified Hotels.com guest reviews
- 8.0.Very Good
Lodging: good; service: very good; food: bad
Hotel was fine, clean, large, modern, comfortable, but food was overpriced and bad quality.
Victor, 4 night trip, Dec 9, 2020
Verified Hotels.com guest review
- 8.0.Very Good
This hotel’s highlights include the service, beach location and views from the rooms. Had some issues with utilizing a promotion they offered but still had a great time.
Aisha, 3 night trip, Dec 2, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
Amazing hotel
Derek, 5 night trip, Dec 1, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
poor BF
in general everything was perfect except the food was not tasty and rich menu. the food was not fresh also, coffe very poor except of this all was perfect to bed that the breakfest every morning was very poor
anri, 3 night trip, Nov 27, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
Highly Recommend!! The service is excellent, everything is clean
4 night trip, Nov 20, 2020
Verified CheapTickets guest review
- 10.0.Exceptional
Nice room, nice hotel , excellent service! Good experience
Lopezfamily, 6 night family trip, Nov 16, 2020
Verified Orbitz guest review
- 10.0.Exceptional
Everything was perfect!! Alexander at front desk very profesional and Javier at the front door his service was far and beyond everything perfect
3 night romance trip, Nov 13, 2020
Verified Expedia guest review
- 10.0.Exceptional
Wonderful get away! Work being on done on property but didn't detract much. Amazing to see the beach recover itself in a matter of days!
Stephen, 8 night family trip, Nov 6, 2020
Verified Hotels.com guest review
- 10.0.Exceptional
I like everything about the the hotel and the safety is good and service was good too. But one think I don’t like was the the Italian restaurant customer service was little bad because I think was a little bad. The two lady they work at the front was little racist because they give me any set without asking me most the time but they was asking someone else where they can set. So you have to ask her to set where I want to set. I’m from Ethiopia, east Africa.
Meron, 4 night romance trip, Nov 2, 2020
Verified Expedia guest review
- 10.0.Exceptional
We love everything about staying in resort: friendly stuff, awesome view, clean room, good location. It was a dream vacation.
NataliaC., 10 night family trip, Oct 23, 2020
Verified Expedia guest review
