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All properties in Cancun, Quintana Roo, Mexico

JW Marriott Cancun Resort & Spa

Upscale beachfront resort with spa, near Aquaworld

  • Free WiFi and free parking
From
€247

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19.
  • JW Marriott Cancun Resort & Spa
  • Guest Room
  • Guest Room
  • Beach
  • Beach
  • Guest Room
1 / 106Guest Room
9.0.Superb.
  • Fabulous Stay!! Paid the few extra dollars for the “breakfast included” rate. WOW! A…

    Feb 15, 2021

  • JW Marriott Cancun is one of the best hotels I have ever stayed at. The staff is very…

    Jan 22, 2021

See all 751 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and Safe Travels (WTTC - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 448 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 8 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools and indoor pool

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (surcharge)

What’s around

  • In Zona Hotelera
  • Aquaworld - 10 min walk
  • Cancun Interactive Aquarium - 31 min walk
  • La Isla Shopping Mall - 35 min walk
  • Delfines Beach - 38 min walk
  • Maya Cancun Museum - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Check availability

Please enter your dates
  • Premium Room, 1 King Bed, Balcony, Ocean View
  • Deluxe Room, 1 King Bed, Balcony, Ocean View
  • Deluxe Room, 1 King Bed, Non Smoking
  • Luxury Suite, 1 King Bed, Non Smoking, Balcony
  • Suite, 1 Bedroom, Non Smoking, Balcony
  • Grand Suite, 1 Bedroom, Non Smoking, Oceanfront
  • Club Suite, 1 Bedroom, Non Smoking, Balcony
  • Club Suite, 1 Bedroom, Non Smoking
  • Presidential Suite, 1 Double Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Balcony, Ocean View
  • Premium Room, 2 Double Beds, Balcony, Ocean View
  • Deluxe Room, 1 Double Bed, Non Smoking, Balcony

Location

  • In Zona Hotelera
  • Aquaworld - 10 min walk
  • Cancun Interactive Aquarium - 31 min walk

What’s around

Landmarks

  • In Zona Hotelera
  • Aquaworld - 10 min walk
  • Cancun Interactive Aquarium - 31 min walk
  • La Isla Shopping Mall - 35 min walk
  • Delfines Beach - 38 min walk
  • Maya Cancun Museum - 22 min walk
  • Ballenas Beach - 1 min walk
  • Marlin Beach - 16 min walk
  • Luxury Avenue Shopping Mall - 19 min walk
  • Kukulcan Plaza Shopping Mall - 22 min walk
  • Tequila Museum - 31 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 448 rooms
  • This hotel is arranged over 14 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*
  • Children's club*

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Free onsite valet parking

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (surcharge)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (surcharge)

Food and drink

  • Buffet breakfast (surcharge)
  • 8 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Fitness classes on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site
  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Working away

  • Business center
  • Conference space
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Hand-held showerhead
  • Lowered electrical outlets in bathroom
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Balcony

Freshen up

  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has couples treatment room(s). Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Dining

Sedona Grill - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Surfing/boogie boarding on site
  • Yoga classes/instruction on site

Nearby

  • Golfing nearby
  • Parasailing nearby
  • Sailing nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Windsurfing nearby

Small print

Also known as

  • Cancun JW
  • Marriott Resort Cancun
  • Jw Marriott Cancun Hotel Cancun
  • Cancun Marriott
  • Cancun Marriott
  • Jw Marriott Cancun Resort
  • JW Marriott Cancun Resort Spa
  • Jw Marriott Cancun & Cancun
  • JW Marriott Cancun Resort & Spa Resort
  • JW Marriott Cancun Resort & Spa Cancun
  • JW Marriott Cancun Resort & Spa Resort Cancun
  • Cancun Marriott JW
  • Cancun Marriott Resort
  • JW Cancun
  • JW Cancun Marriott
  • JW Marriott Cancun
  • JW Marriott Cancun Resort
  • JW Marriott Resort Cancun
  • Marriott Cancun

Optional extras

Buffet breakfast is offered for an extra charge of USD 28 per person (approximately)

Children's club access is available for an extra charge

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 18.00 per person (one-way)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 33.32 per accommodation, per night

Resort fee inclusions:

  • Fitness/yoga classes
  • Sporting facilities or equipment
  • Internet access (may be limited)
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, JW Marriott Cancun Resort & Spa does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self and valet parking.
  • Yes, there are 3 outdoor pools, an indoor pool, and a children's pool.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there are 8 onsite restaurants, featuring pool views. Nearby restaurants include La Capilla Argentina (6-min walk), Mikado (7-min walk), and Harry's (11-min walk).
  • Yes, an airport shuttle is available. The charge is USD 18.00 per person one-way.
  • No, this resort doesn't have a casino, but PlayCity Casino (15-min drive) and Royal Yak Casino and Sports Book (16-min drive) are both nearby.
  • Have fun with onsite activities such as surfing, and improve your game on the tennis courts. Additional recreation onsite includes aerobics , Pilates, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. JW Marriott Cancun Resort & Spa also has 4 bars, an indoor pool, and a 24-hour fitness center, as well as a sauna and a garden.
9.0.Superb.
  • 8.0.Very Good

    Lodging: good; service: very good; food: bad

    Hotel was fine, clean, large, modern, comfortable, but food was overpriced and bad quality.

    Victor, 4 night trip, Dec 9, 2020

    Verified Hotels.com guest review

  • 8.0.Very Good

    This hotel’s highlights include the service, beach location and views from the rooms. Had some issues with utilizing a promotion they offered but still had a great time.

    Aisha, 3 night trip, Dec 2, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing hotel

    Derek, 5 night trip, Dec 1, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    poor BF

    in general everything was perfect except the food was not tasty and rich menu. the food was not fresh also, coffe very poor except of this all was perfect to bed that the breakfest every morning was very poor

    anri, 3 night trip, Nov 27, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Highly Recommend!! The service is excellent, everything is clean

    4 night trip, Nov 20, 2020

    Verified CheapTickets guest review

  • 10.0.Exceptional

    Nice room, nice hotel , excellent service! Good experience

    Lopezfamily, 6 night family trip, Nov 16, 2020

    Verified Orbitz guest review

  • 10.0.Exceptional

    Everything was perfect!! Alexander at front desk very profesional and Javier at the front door his service was far and beyond everything perfect

    3 night romance trip, Nov 13, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful get away! Work being on done on property but didn't detract much. Amazing to see the beach recover itself in a matter of days!

    Stephen, 8 night family trip, Nov 6, 2020

    Verified Hotels.com guest review

  • 10.0.Exceptional

    I like everything about the the hotel and the safety is good and service was good too. But one think I don’t like was the the Italian restaurant customer service was little bad because I think was a little bad. The two lady they work at the front was little racist because they give me any set without asking me most the time but they was asking someone else where they can set. So you have to ask her to set where I want to set. I’m from Ethiopia, east Africa.

    Meron, 4 night romance trip, Nov 2, 2020

    Verified Expedia guest review

  • 10.0.Exceptional

    We love everything about staying in resort: friendly stuff, awesome view, clean room, good location. It was a dream vacation.

    NataliaC., 10 night family trip, Oct 23, 2020

    Verified Expedia guest review

See all 751 reviews