Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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1 room, 2 adults

Now Sapphire Riviera Cancun

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's pool
Super Manzana 11, Manzana 9, Lote 10, Puerto Morelos, QROO, 77580, Mexico

Puerto Morelos beachfront resort with free water park and spa
  • Free WiFi
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

Lowest price€98
available on 20/01/2021Price may be available on other dates
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Guests rated location
Based on 175 verified reviews from guests who stayed at this property
Safe
80 positive mentions80 guests said the location feels safe
Quiet
72 positive mentions72 guests said the location is quiet
Dining options
28 positive mentions28 guests said there were lots of dining options
Walkable
24 positive mentions24 guests said the location is easily walkable
Convenient
20 positive mentions20 guests said the location is convenient

Popular amenities

  • Pool
  • Pool
  • Free WiFi
  • Free WiFi
  • Pet-friendly
  • Pet-friendly
  • Gym
  • Gym
  • Non-smoking
  • Non-smoking
  • Air Conditioning
  • Air Conditioning

Main amenities

  • 488 smoke-free guestrooms
  • Daily housekeeping
  • On the beach
  • 7 restaurants and 2 poolside bars
  • Full-service spa
  • 3 outdoor pools
  • Free water park
  • Nightclub
  • 2 outdoor tennis courts
  • Beach umbrellas
  • Business center
  • In-room childcare
  • Free WiFi

Feel at home

  • Free cribs/infant beds
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Rollaway/extra beds (free)

What’s around

  • On the beach
  • Petempich Bay - 26 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 43 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km
  • San Jose Catholic Parish - 2.8 mi / 4.6 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km
  • Sanctuary of Hope and Time Capsule - 4.9 mi / 7.9 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 5.1 mi / 8.3 km
  • Costa Occidental de Isla Mujeres National Park - 8.8 mi / 14.1 km
8.4Very Good410See all 410 Hotels.com reviews
  • Awful food especially for dinners. No open terrace for breakfast. Water activities at…Dec 24, 2018
  • Fantastic hotel in every way food , staff , friendless especially iroshi and vincente in…Oct 17, 2018

Now Sapphire Riviera Cancun

from €98
  • Dlx Jr Suite Tropical View King Bed
  • Preferred Club Jr Suite Tropical View
  • Preferred Club St Ocean Front King Bed
  • Deluxe Jr Suite Tropical View Two Dbl Bd
  • Preferred Club JrSt OceanFrontTwo Dbl Bd
  • Preferred Club St Tropical View Two Dbl
  • Deal of the Day
  • Preferred Club Junior Suite Beach Front Two Double Beds
  • Preferred Club Junior Suite Beach Front King Bed
  • Deal of the day Preferred
  • Preferred Club Junior Suite Beach Front Swim Out King
  • Preferred Club Junior Suite Beach Front Swim Out Double
  • Preferred Club Governor Suite
  • Family Junior Suite Tropical View
  • Preferred Club Family Junior Suite Tropical View
  • Preferred Club Master Suite Ocean Front King
  • Preferred Club Master Suite Beach Front Swim Out King
  • Breakfast Plan Deluxe Junior Suite Tropical View King
  • Breakfast Plan Deluxe Junior Suite Tropical View Double

More great choices

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What’s around Now Sapphire Riviera Cancun

Landmarks

  • On the beach
  • Petempich Bay - 26 min walk
  • Crococun Zoo - 32 min walk
  • Ojo de Agua Beach - 43 min walk
  • Puerto Morelos Town Square - 2.8 mi / 4.6 km
  • San Jose Catholic Parish - 2.8 mi / 4.6 km
  • Artisans Market - 2.9 mi / 4.6 km
  • Puerto Morelos Reef - 2.9 mi / 4.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 24 min drive
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At a glance

Key facts

Hotel size

  • This hotel has 488 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare*

Pets

  • Pets allowed (dogs only)*

  • Specific rooms only, restrictions apply*

  • 1 per room (up to 22 lbs)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Wheelchair-accessible parking on site
Now Sapphire Riviera CancunCheck location

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby
Working away
  • Business center
  • Conference space
  • Conference space size (feet) - 8295
  • Conference space size (meters) - 771
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 14
  • Year Built - 2001
  • ATM/banking
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Iron/ironing board
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • In-room massage available
  • Balcony
Freshen up
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LED TV
  • Cable TV channels
  • IPod docking station
  • MP3 docking station
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Free local calls
More
  • Daily housekeeping
  • In-room safe

Recommended hotels

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Special features

All inclusive

All-inclusive room rates at Now Sapphire Riviera Cancun are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)
  • Number or type of beverages limited at one or more venues

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Snorkeling
  • Windsurfing

Land activities
  • Fitness facilities
  • Soccer
  • Tennis
  • Volleyball
  • Access to golf course
  • Golf green fees

Lessons/classes/games
  • Aerobics
  • Dancing
  • Water fitness

Kids' club
  • Supervised activities for children between 3 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Use of golf cart
  • Use of golf equipment
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Now Spa By Pevonia has 5 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis courts -
  • Sauna
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Personal motorized watercraft on site
  • Pilates classes on site
  • Playground on site
  • Scuba diving on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Free water park access

Nearby

  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby
  • Surfing/boogie boarding nearby
  • Water skiing nearby

Now Sapphire Riviera Cancun’s small print

Also known as

  • All Inclusive Now Sapphire Riviera Cancun
  • Riviera Sapphire Cancun
  • Now Sapphire Riviera Cancun All Inclusive All-inclusive property
  • Now Riviera Sapphire
  • Now Sapphire Riviera Cancun Resort
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun Puerto Morelos
  • Now Sapphire Riviera Cancun Resort Puerto Morelos
  • Now Sapphire Riviera Cancun Optional All Inclusive
  • Now Sapphire All Inclusive
  • Now Sapphire Cancun
  • Now Sapphire Cancun All Inclusive
  • Now Sapphire Riviera Cancun
  • Now Sapphire Riviera Cancun All Inclusive
  • Now Sapphire Riviera Cancun All Inclusive Puerto Morelos
  • Now Sapphire Riviera Cancun Puerto Morelos

Policies

For details on pet restrictions and to request pet-friendly rooms, contact the property at the number on the booking confirmation.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-out is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge of USD 65 per pet, per night

Service animals exempt from fees

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Now Sapphire Riviera Cancun

  • Does Now Sapphire Riviera Cancun offer free cancellation for a full refund?
    Yes, Now Sapphire Riviera Cancun does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Now Sapphire Riviera Cancun?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is there a pool at Now Sapphire Riviera Cancun?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Now Sapphire Riviera Cancun?
    Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Service animals are exempt from fees.
  • What are the check-in and check-out times at Now Sapphire Riviera Cancun?
    You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-out is available.
  • Are there restaurants at or near Now Sapphire Riviera Cancun?
    Yes, there are 7 onsite restaurants. Nearby restaurants include I Wanna Pizza (2.6 mi), John Gray's Kitchen (2.7 mi), and Sabor de Mexico (2.7 mi).

Recent reviews

Very Good 8.4 From 410 reviews

Very Good 8.0
They took Covid precautions very well. I felt safe and hotel was really clean
Oct 12, 2020Verified Hotels.com guest review
kaila, us2 night trip with friends
Exceptional 10.0
Great food, staff and entertainment. Family friendly our kids loved all the different activities they did daily. Thank you Now Sapphire for making our stay everything we hoped for.
Oct 10, 2020Verified Expedia guest review
Osmara, us7 night family trip
Poor 2.0
While the property itself was nice, I was extremely disappointed in a guest policy I was not made aware of. I had friends staying in a nearby resort and thought they would be able to visit me / hang out for the day, but they were denied entry to the Sapphire. Because of this, I checked out after one night, despite being booked for three nights, and moved to my friends more accommodating resort. I was denied a refund or credit for the two days I didn’t stay at a Sapphire, so I was obviously not happy. The policy of no guests needs to be posted and/or made aware, prior to reservations!
Sep 24, 2020Verified Expedia guest review
us3 night family trip
Very Good 8.0
In general the resort was really nice and the staff were amazing. The food wasn't bad though I thought could have been better. I would highly recommend this resort.
Sep 23, 2020Verified Expedia guest review
Ront86, us5 night romance trip
Exceptional 10.0
Beautiful property to visit and enjoy. Will return one day soon. It gave me everything I asked for and quick prompt service.
Sep 18, 2020Verified Expedia guest review
SebastianHerber, us4 night romance trip
Poor 2.0
1st thing nor AC and the restaurant's 2nd the Foodis terrible and to hour of waiting for the Dinnerin then they pushing your order quick because we close in 30 minutes
Sep 13, 2020Verified Expedia guest review
us4 night trip
Exceptional 10.0
Great service. Beautiful resort. I would love to come back one day. I will certainly recommend to my friends in the future
Sep 10, 2020Verified Expedia guest review
Melvin, us3 night family trip
Exceptional 10.0
Property was awesome great people that serve you with all your needs. Food was ok. Would highly recommend this place
Sep 6, 2020Verified Expedia guest review
Eddie, us5 night romance trip
Very Good 8.0
Property very cleaned,and friendly.Kids club activity and interested for kids and very seafty
Sep 5, 2020Verified Expedia guest review
us6 night trip
Very Good 8.0
Love the ocean front swim out rooms! Food is average. Staff are awesome! Resort could use some fresh paint in many areas. Rooms are nice and updated.
Sep 5, 2020Verified Orbitz guest review
Doreen, us7 night romance trip
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Now Sapphire Riviera Cancun