Best Western Pontypool Metro Hotel

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Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

Overview of Best Western Pontypool Metro Hotel

Best Western Pontypool Metro Hotel

3.0 star property
City centre Pontypool hotel with bar/lounge

8.8/10 Fabulous

505 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Free WiFi
  • Non-smoking
  • Bar
  • 24/7 front desk
  • Electric vehicle charging point
The price is €46
Price available on 03/07/2022
Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
Main amenities
  • Daily housekeeping
  • Breakfast available
  • Bar/lounge
  • Room service
  • Coffee shop/cafe
  • 24-hour business centre
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • Laundry service
  • Self-serve laundry
  • Concierge services
For families
  • Cable/satellite TV service
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
  • Free self-parking
  • Free toiletries
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Pontymoile
  • Llanfrechfa Grange Hospital - 6 min drive
  • Usk Castle - 12 min drive
  • Big Pit National Coal Museum - 15 min drive
  • Newport Transporter Bridge - 14 min drive
  • University of Wales-Newport - 15 min drive
  • Brecon Beacons National Park - 20 min drive
  • Wye Valley - 31 min drive
  • Caerphilly Castle - 34 min drive
  • Parc Bryn Bach - 35 min drive

Getting around

  • Bristol International Airport (BRS) - 46 min drive
  • Cardiff International Airport (CWL) - 54 min drive
  • Pontypool & New Inn Station - 10 min walk
  • Cwmbrân Station - 10 min drive
  • Newport (XNE-Newport Train Station) - 10 min drive

About this property

Best Western Pontypool Metro Hotel

When visiting Pontypool, Best Western Pontypool Metro Hotel is a great choice to consider. For a bite to eat, guests can visit Lounge Area, which serves breakfast, lunch and dinner. The comfortable beds and helpful staff get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of We're Good To Go (UK)
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (WHO)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 53 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 7:00 AM
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Debit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cots (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • On-site motorhome/coach/lorry parking (fees apply)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Electric vehicle charging point on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7 AM–9 AM
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)

Working away

  • 24-hour business centre
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Upper floors accessible by stairs only
  • Step-free path to entrance

Languages spoken

  • English
  • Polish

Room amenities

Be entertained

  • Flat-screen television
  • Digital TV channels

Home comfort

  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Alarm clock
  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping

Special features

Dining

Lounge Area – This diner serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar.
Starbucks – On-site coffee shop.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Deposit: GBP 50.00 per stay

Optional extras

  • Continental breakfast is offered for an extra charge of GBP 8.50 per person (approximately)
  • Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
  • Late checkout can be arranged for an extra charge of GBP 10.00 (subject to availability)

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of We're Good To Go (UK) and We Care Clean (Best Western) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (WHO).

Policies

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Best Western Pontypool Metro Hotel
Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.2/10

Cleanliness

9.2/10

Staff & service

7.6/10

Amenities

8.9/10

Property conditions & facilities

7.9/10

Eco-friendliness

10/10 Exceptional

Amanda, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

GARETH, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lester, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Adrian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Michael, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Matthew, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Zaklina, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Almost a perfect 10
Overall we enjoyed our nights stay. The waste bin in our room hadn’t been emptied!!!
Ruth, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Ruth, 1-night trip
Verified Hotels.com guest review