6/10 Good
20 June 2022
VERY DISAPPOINTED
Although the hotel has a great location with wonderful views of the Old Town from the restaurants/bars/lobby, I was very disappointed in the hotel otherwise. My room was literally below the street level facing the side of the street which was two floors above. My windows looked out at old pipes and trash that had fallen from the street above. The hotel staff was not friendly. When we arrived I felt like the person behind the desk was an automaton who kept repeating I need all passports and a credit card. There was no "welcome" "so nice to have you with us" "can I help you." In addition to the HORRIBLE view in the below ground room the room itself was incredibly damp even though we kept the AC running while we were out. Not only were the bed sheets literally damp each nice but the cloths in our suitcases got damp. While there is a nice roped off area in the sea for swimming the pool was horrible, small, with trash around it. No one greeted us with towels when we went to sit by the ocean on the lounge chairs, much less come to take a drink order. Not at all what you would expect from a 4 star hotel much less a 5 star hotel. The breakfast buffet is presented in a modern room with no made to order omelets -- very disappointing. The only nice part of the hotel is the outside bar area overlooking the Adriatic sea and the close proximity to the Old Town, which is within walking distance. It is way overpriced and is not worthy of a 5 star rating.
Carol, 3-night family trip
Verified Hotels.com guest review