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Hotel Excelsior

Photo gallery for Hotel Excelsior

2 bars/lounges
Terrace/patio
Minibar, in-room safe, individually furnished, desk
3 restaurants, breakfast, lunch, dinner served; Mediterranean cuisine
View from room

Overview of Hotel Excelsior

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Hotel Excelsior

5.0 star property
Dubrovnik beachfront hotel with 3 restaurants, spa
9.4 out of 10 Exceptional
9.4/10 Exceptional

671 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free breakfast
  • Spa
  • Airport transfer
  • Free parking
  • Free WiFi
Map
Frana Supila 12, Dubrovnik, 20000
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • 24-hour room service
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Premium TV channels
  • Garden
  • Terrace

Room options

About this area

What's nearby

  • On the beach
  • Banje Beach - 1 min drive
  • Walls of Dubrovnik - 2 min drive
  • Old Town Harbor - 2 min drive
  • Pile Gate - 1 min drive
  • Lokrum Island - 3 min drive
  • Dubrovnik Ferry Port - 5 min drive
  • Gruz Harbor - 5 min drive
  • Lapad Beach - 14 min drive
  • Copacabana Beach - 25 min drive

Getting around

  • Dubrovnik (DBV) - 24 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Poklisar - 10 min walk
  • Gradska Kavana - 10 min walk
  • Biker's Caffe - 4 min walk
  • Arsenal - 10 min walk
  • Cogito Coffee - 12 min walk
Map

About this property

Hotel Excelsior

At Hotel Excelsior, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be 2.6 mi (4.1 km) from Dubrovnik Ferry Port. The indoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body scrubs. Salin, one of 3 restaurants, offers ocean views and serves breakfast. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness centre and a sauna. Fellow travellers say great things about the comfortable beds and helpful staff.

Languages

Croatian, English, French, German, Italian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Croatian Tourism Association (HUT - Croatia)

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 158 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle on request (available 24 hours a day)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Babysitting (surcharge)

What to do

  • On the beach
  • Shopping
  • Bike rentals nearby
  • Kayaking nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 1913
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Piano
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local artist showcase
  • Local culture and ecosystem education
  • Double-glazed windows
  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soft drinks bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only

Accessibility

  • Wheelchair-accessible
  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)
  • Roll-in shower (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle

Room amenities

Be entertained

  • Plasma television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Dressing gowns and slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Separate bath and shower
  • Eco-friendly toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Dining

Salin – Overlooking the ocean, this restaurant only serves breakfast.
Sensus Fine Dining – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Reservations are required. Open daily.
Prora Beach Restaurant – This beachfront restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October to 31 March, EUR 1.86 per person, per night for adults; EUR 0.93 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April to 30 September, EUR 2.65 per person, per night for adults; EUR 1.33 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of EUR 57 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for EUR 50.0 per night
  • Airport shuttle service for children up to age 18 costs EUR 57 (one-way)

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Croatian Tourism Association (HUT - Croatia).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
This property accepts credit cards and cash.

Also known as

Hotel Excelsior Dubrovnik
Hotel Excelsior
Excelsior Dubrovnik
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik
Hotel Excelsior Hotel
Hotel Excelsior Dubrovnik
Hotel Excelsior Hotel Dubrovnik

Frequently asked questions

Does Hotel Excelsior offer free cancellation for a full refund?
Yes, Hotel Excelsior does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Excelsior?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Hotel Excelsior?
Yes, there's an indoor pool.
Are pets allowed at Hotel Excelsior?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Hotel Excelsior?
Yes, there's free self and valet parking. Parking spaces may be limited.
Is an airport shuttle service offered by Hotel Excelsior?
Yes, an airport shuttle is available. The charge is EUR 57 per vehicle one-way.
What are the check-in and check-out times at Hotel Excelsior?
You can check in from 2 PM - midnight. Check-out time is noon. Contactless social distancing is available.
What is there to do at Hotel Excelsior and nearby?
Have fun with nearby activities such as cycling and kayaking. Indulge in a treatment at the spa and enjoy a swim in the indoor pool. Hotel Excelsior also has 2 bars and a sauna, as well as a steam room and a garden.
Are there restaurants at or near Hotel Excelsior?
Yes, there are 3 on-site restaurants, featuring beachfront dining, Mediterranean cuisine and ocean views.
What's the area around Hotel Excelsior like?
Hotel Excelsior is in the heart of Dubrovnik, a short 3-minute walk from Banje Beach and 10 minutes' walk from Sponza Palace. Travellers say that this hotel is in a good location.

Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.5/10

Eco-friendliness

Reviews

6/10 Good

Head & Shoulders hotel...
For those old enough to remember, "You never get a 2nd chance to make a good 1st impression". We arrived at 2 for check in, after driving from Split. The lobby was flooded with bags and our room was not ready. We just wanted to check in, freshen up, and relax. Instead we had to go walk around town (it is a beautiful town😍). The ine night stay from there was good. The staff really tried to make things good. The partial sea view room is spacious and the bathroom is very large with plenty of counter space. The breakfast buffet is really goos and the view overlooking the Adriatic is beautiful. The pool and spa are fantastic....but who wants to stay inside when Dubrovnik is only 5 minutes away! In the US we would refer to the Excelsior as a yuppie hotel as there is a young crowd around in their bathing suits and flip flops.
anthony, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Tuan, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect hotel and ideal location
Perfect location just a 5min stroll into old town at a spectacular 5-star hotel on the Adriatic. The service was spectacular - highly recommend this hotel.
Mark, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ben, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amazing hotel - best views of Old Town Dubrovnik
Just returned from a four night stay in Dubrovnik. The Excelsior was 1st class - great service, facilities and above all else an amazing location. Our room was classed as partial sea view but it looked right along Banje beach at the Old Town which to our minds was better than a view out to sea looking at Lokrum Island. The room itself was a superior double in the new part of the hotel and we couldn’t fault it. Extremely comfortable super king bed, plenty of space and great en suite - all spotlessly clean. The windows slid open to give unobstructed view of the amazing vista along the beach. Great spa facilities and excellent breakfast. All the staff were friendly and very helpful whenever we required any assistance. It’s not the cheapest place to stay, but for a short indulgent break it would be hard to beat.
Steven, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very kind and friendly personnel, great location.
Verified Expedia guest review

10/10 Exceptional

This was a fabulous hotel. The service staff is exceptional, the rooms beautiful, the views fabulous. We had a delightful stay!
James, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Well located for an easy stroll into the old town. Gorgeous views.
Jill, 2-night romance trip
Verified Expedia guest review

8/10 Very good

Adraman, 1-night trip
Verified Expedia guest review

10/10 Exceptional

It is an excellent property walking distance to the old town and many dinning and shopping options. Great amenities, indoor pool, access to the sea, hot tubs and saunas. Great restaurant and incredible views. A definite must when in Dubrovnik
MAURICIO, 3-night romance trip
Verified Expedia guest review