Hotel Excelsior

Photo gallery for Hotel Excelsior

Primary image
On the beach, sun-loungers, beach umbrellas, beach towels
On the beach, sun-loungers, beach umbrellas, beach towels
Indoor pool
Indoor pool

Overview of Hotel Excelsior

VIP Access

Hotel Excelsior

5.0 star property
Upmarket beachfront hotel with spa, near Banje Beach

9.4/10 Exceptional

583 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
The price is €555
Price available on 04/07/2022
Map
Frana Supila 12, Dubrovnik, 20000
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Fitness centre
  • Sauna
  • Steam room
  • Beach umbrellas
  • Beach sunloungers
  • Beach towels
  • 24-hour room service
For families
  • Babysitting (surcharge)
  • Connecting/adjoining rooms available
  • Separate bath and shower
  • Premium TV channels
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Banje Beach - 3 min walk
  • Walls of Dubrovnik - 13 min walk
  • Pile Gate - 14 min walk
  • Stradun - 1 min drive
  • Church of St. Ignatius - 1 min drive
  • Rector's Palace - 1 min drive
  • Church of St. Blaise - 1 min drive
  • Sponza Palace - 1 min drive
  • Franciscan Monastery - 1 min drive
  • Old Town Harbor - 2 min drive

Getting around

  • Dubrovnik (DBV) - 26 min drive
  • Airport shuttle (surcharge)

About this property

Hotel Excelsior

At Hotel Excelsior, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 15-minute drive of Lapad Beach. The indoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, facials and body scrubs. Salin, one of 3 restaurants, offers ocean views and serves breakfast. Other highlights at this luxurious hotel include 2 bars/lounges, a fitness centre and a sauna. Fellow travellers say great things about the comfortable beds and helpful staff.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning
Follows the industry cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Croatian Tourism Association (HUT - Croatia)

Check-in

Contactless social distancing
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 158 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast each morning 6:30 AM–10:30 AM
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Babysitting (surcharge)

What to do

  • On the beach
  • Shopping
  • Bike rentals nearby
  • Kayaking nearby
  • Scooter/moped hire nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas

Facilities

  • Built in 1913
  • Safe-deposit box at front desk
  • Terrace
  • Piano
  • Fitness centre
  • An indoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge

Languages spoken

  • Croatian
  • English
  • French
  • German
  • Italian

Room amenities

Be entertained

  • Plasma television
  • Premium satellite channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Electric kettle
  • Bathrobes and slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The on-site spa has 3 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna.

The spa is open daily.

Dining

Salin – Overlooking the ocean, this restaurant only serves breakfast.
Sensus Fine Dining – Overlooking the ocean, this restaurant specialises in Mediterranean cuisine and serves lunch and dinner. Reservations are required. Open daily.
Prora Beach Restaurant – This beachfront restaurant specialises in Mediterranean cuisine and serves lunch and dinner.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.
The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 October to 31 March, HRK 14.00 per person, per night for adults; HRK 7.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.
  • A tax is imposed by the city: From 1 April to 30 September, HRK 20.00 per person, per night for adults; HRK 10.00 per night for guests aged 12-17 years old. This tax does not apply to children under 12 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge of HRK 430 per vehicle (one-way. Maximum occupancy 3)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for HRK 375.0 per night
  • Airport shuttle service for children up to age 18 costs HRK 375.00 (one-way)

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast and through room service.

This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (third-party expert - Global) and Croatian Tourism Association (HUT - Croatia).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property accepts credit cards and cash.

Also known as

Hotel Excelsior Dubrovnik
Hotel Excelsior
Excelsior Dubrovnik
Hotel Excelsior And Spa
Excelsior Hotel Dubrovnik
Hotel Excelsior Hotel
Hotel Excelsior Dubrovnik
Hotel Excelsior Hotel Dubrovnik

Frequently asked questions

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.3/10

Staff & service

9.5/10

Amenities

9.4/10

Property conditions & facilities

9.5/10

Eco-friendliness

6/10 Good

VERY DISAPPOINTED
Although the hotel has a great location with wonderful views of the Old Town from the restaurants/bars/lobby, I was very disappointed in the hotel otherwise. My room was literally below the street level facing the side of the street which was two floors above. My windows looked out at old pipes and trash that had fallen from the street above. The hotel staff was not friendly. When we arrived I felt like the person behind the desk was an automaton who kept repeating I need all passports and a credit card. There was no "welcome" "so nice to have you with us" "can I help you." In addition to the HORRIBLE view in the below ground room the room itself was incredibly damp even though we kept the AC running while we were out. Not only were the bed sheets literally damp each nice but the cloths in our suitcases got damp. While there is a nice roped off area in the sea for swimming the pool was horrible, small, with trash around it. No one greeted us with towels when we went to sit by the ocean on the lounge chairs, much less come to take a drink order. Not at all what you would expect from a 4 star hotel much less a 5 star hotel. The breakfast buffet is presented in a modern room with no made to order omelets -- very disappointing. The only nice part of the hotel is the outside bar area overlooking the Adriatic sea and the close proximity to the Old Town, which is within walking distance. It is way overpriced and is not worthy of a 5 star rating.
Carol, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great hotel and location
Lovely hotel in a great location - on the water and 300 yards from the gates to the old city of Dubrovnik. Very friendly and attentive staff.
MARK, 7-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely hotel, great bar and restaurants and friendly staff
Sean, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

10/10!
This hotel is amazing! Wonderful staff, clean, amazing views, great food, perfect location. We spent 5 days here and have nothing to complain about! If we are back in Dubrovnik again, we will definitely stay here.
Anita, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Megan, 6-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joanna, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful hotel, 100% recommended
This hotel is brand new, beautiful, super clean and the service was superb. The access to the ocean and spa are out of this world. The location and views of the old town could not be better. Would recommend!
LORENA, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just great!!
It was just incredible. Facilities, viwes, location, and staff (Ivana was particularly helpful) was just great.
Carlos A, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Superb hotel
4 nights stay in this wonderful hotel which I couldn't fault. Room was exceptional , services within Hotel first class. No faults whatsoever.
Kenneth, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel, nice staff service, clean rooms, short walk to old town. The bar food menu could be improved; mediocre food for high prices.
Jeannette, 3-night romance trip
Verified Expedia guest review