Mercure Kuta Bali - CHSE Certified

Photo gallery for Mercure Kuta Bali - CHSE Certified

Primary image
Outdoor pool
Outdoor pool
In-room safe, desk, blackout curtains, soundproofing
In-room safe, desk, blackout curtains, soundproofing

Overview of Mercure Kuta Bali - CHSE Certified

UNESCO Sustainable Travel Pledge

Mercure Kuta Bali - CHSE Certified

4.0 star property
4-star beach hotel with outdoor pool, near Kuta Beach

8.0/10 Very good

568 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Non-smoking
  • Air conditioning
Map
Jalan Pantai Kuta 10 X, Br Pande Mas, Kuta, Bali, 80361
Main amenities
  • Housekeeping (on request)
  • Near the beach
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Children's pool
  • Spa tub
  • Pool bar
  • Room service
  • Spa services
  • Massage/treatment rooms
  • 3 meeting rooms
For families
  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Separate sitting area
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Choose dates to view prices

About this area

What's nearby

  • In Downtown Kuta
  • Kuta Beach - 1 min walk
  • Legian Beach - 27 min walk
  • Double Six Beach - 35 min walk
  • Seminyak Beach - 45 min walk
  • Beachwalk Shopping Center - 2 min drive
  • Bali Bombing Memorial - 11 min drive
  • Waterbom Bali - 14 min drive
  • Eat Street - 28 min drive
  • Seminyak Square - 27 min drive
  • Jimbaran Beach - 27 min drive

Getting around

  • Denpasar (DPS-Ngurah Rai Intl.) - 24 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

About this property

Mercure Kuta Bali - CHSE Certified

4-star eco-friendly hotel in the heart of Downtown Kuta
Near Kuta Beach, Mercure Kuta Bali - CHSE Certified provides a round-trip airport shuttle, a poolside bar and a terrace. With a white sand beach, this hotel is the perfect place to soak up some sun. For some rest and relaxation, visit the hot tub. The on-site restaurant, Alang-Alang Restaurant, features ocean views. Stay connected with free in-room WiFi, and guests can find other amenities, such as shopping on site and a garden.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), an area shuttle and a porter/bellboy
  • 3 meeting rooms, massage treatment rooms and a 24-hour front desk
  • Guest reviews give good marks for the beach locale, pool and helpful staff
Room features
All guest rooms at Mercure Kuta Bali - CHSE Certified include comforts, such as air conditioning and separate sitting areas, in addition to amenities, such as complimentary wireless Internet access and safes.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with rainfall showers and free toiletries
  • LCD TVs with premium channels
  • Wardrobes/cupboards, separate sitting areas and housekeeping

Languages

English, Indonesian, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until midnight
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • This is a CHSE certified property. CHSE (Clean, Health, Safety, and Environment) is a health and safety certification issued by the Indonesian Ministry of Tourism and Creative Economy. When traveling to Indonesia, guests will be required to book a minimum number of nights at a CHSE certified accommodation, check government regulations for more details.

Required at check-in

  • Credit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Transfers

  • Airport shuttle from 8 AM to 9 PM*

Off-site

  • Area shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Room service
  • Snack bar/deli

Travelling with children

  • Children stay free
  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Pool table
  • Beach nearby
  • Surfing/body boarding nearby

Working away

  • 3 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • An outdoor pool
  • Spa services
  • Hot tub
  • Massage/treatment rooms

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool

Languages

  • English
  • Indonesian
  • Japanese

Room amenities

Be entertained

  • LCD television
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Rainfall shower heads
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Housekeeping (on request)
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. There are massage/treatment rooms available. Services include massages.

Dining

Alang-Alang Restaurant – Overlooking the ocean, this restaurant serves lunch and dinner. A children's menu is available.
Lotus Lobby Bar – On-site bar. Open daily.
Sunset Pool Bar – This bar overlooks the ocean. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Refundable deposits

  • Deposit: USD 37 per accommodation, per stay

Optional extras

  • Buffet breakfast is offered for an extra charge of USD 20 for adults and USD 15 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 20 per vehicle (one-way)
  • Local area shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Safes in guest rooms can be used for USD 35 per stay

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services
In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Children & extra beds

  • Rollaway beds are available for USD 32.0 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Kuta Bali Hotel
Mercure Bali Hotel
Mercure Kuta Bali
Mercure Bali
Accor Kuta Bali
Mercure Kuta Bali Hotel Kuta
Mercure Kuta Bali
Mercure Kuta Bali CHSE Certified
Mercure Kuta Bali - CHSE Certified Kuta
Mercure Kuta Bali - CHSE Certified Hotel
Mercure Kuta Bali - CHSE Certified Hotel Kuta

Frequently asked questions

Does Mercure Kuta Bali - CHSE Certified offer free cancellation for a full refund?
Yes, Mercure Kuta Bali - CHSE Certified does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mercure Kuta Bali - CHSE Certified?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Mercure Kuta Bali - CHSE Certified?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at Mercure Kuta Bali - CHSE Certified?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Mercure Kuta Bali - CHSE Certified?
Yes, there's free self parking. Parking spaces may be limited.
Is an airport shuttle service offered by Mercure Kuta Bali - CHSE Certified?
Yes, an airport shuttle is available from 8 AM to 9 PM on request. The charge is USD 20 per vehicle one-way.
What are the check-in and check-out times at Mercure Kuta Bali - CHSE Certified?
You can check in from 2 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
What is there to do at Mercure Kuta Bali - CHSE Certified and nearby?
Have fun during the warmer months with activities nearby such as body boarding. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Mercure Kuta Bali - CHSE Certified also has 2 bars and spa services, as well as a garden.
Are there restaurants at or near Mercure Kuta Bali - CHSE Certified?
Yes, Alang-Alang Restaurant offers ocean views. The dining venue(s) will be unavailable from 1 July 2021 to 1 September 2022 (dates subject to change). Nearby restaurants include Starbucks (4-min walk), Kedin's Cafe (4-min walk) and TONY ROMA's (4-min walk).
What's the area around Mercure Kuta Bali - CHSE Certified like?
Mercure Kuta Bali - CHSE Certified is located near Kuta Beach in Downtown Kuta, a short 6-minute walk from Kuta Square and 6 minutes' walk from Beachwalk Shopping Center. Travellers say that this hotel is in a good location.

Overall score and ratings

8.0

Very good

8.0/10

Cleanliness

8.2/10

Staff & service

7.9/10

Amenities

7.6/10

Property conditions & facilities

8.3/10

Eco-friendliness

6/10 Good

JIA JUN, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Nice
Muhannad, 5-night trip
Verified Expedia guest review

8/10 Very good

Its close to everything you need, opposite the beach. Good stay overall
rick, 2-night family trip
Verified Expedia guest review

8/10 Very good

Very good hotel with a great location
5-night trip
Verified Hotels.com guest review

8/10 Very good

water quality
nice hotel on side of Kuta beach, need improvement on water quality for bath and washing ( smell not good ).. please use fresh water for bathing
daniel, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

The hotel was closed because recently checked in guests were checked in by the government for a 2 week quarantine period. While it is understood that they would do that the hotel cannot have other guests staying there by law. Mercure hotel should have notified Expedia who could then notify me and arrange other accommodations. Very poor communication by the hotel and very dissapointed.
BangBule, 3-night business trip
Verified Expedia guest review

8/10 Very good

Good location but was surprised that after a week of being there our bed sheets were not changed.
8-night romance trip
Verified Wotif guest review

6/10 Good

For a mercure it wasn't what we expected. I would recommend the Mercure Legian
2-night romance trip
Verified Expedia guest review

10/10 Exceptional

4-night trip
Verified Expedia guest review

4/10 Fair

Good service, bad infrastructure
Towels were stinky. I complained about, but the new ones were not better. I guess the were not dried well enough. No warm water in the shower. The three stair steps in the room are illuminated. To turn these lights off, one need to know about a hidden button in the wardrobe of the room. I would have never found it myself. At least the staff is incredibly kind and helpful. Very good service all over.
2-night trip
Verified Hotels.com guest review