Hilton Garden Inn Cleveland Downtown

Photo gallery for Hilton Garden Inn Cleveland Downtown

Primary image
Indoor pool
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board
Desk, laptop workspace, blackout curtains, iron/ironing board

Overview of Hilton Garden Inn Cleveland Downtown

Hilton Garden Inn Cleveland Downtown

3.0 star property
3-star hotel with indoor pool, near Progressive Field

7.8/10 Good

972 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is €161
Price available on 07/07/2022
Map
1100 Carnegie Ave, Cleveland, OH, 44115
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Indoor pool
  • Breakfast available
  • Fitness centre
  • Self parking
  • Spa tub
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Lobby fireplace
  • Front desk safe
For families
  • Children stay free
  • Free cots/infant beds
  • Microwave
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown Cleveland
  • Progressive Field - 4 min walk
  • Rocket Mortgage FieldHouse - 8 min walk
  • East 4th Street - 11 min walk
  • Cleveland State University - 13 min walk
  • Cleveland Arcade - 14 min walk
  • Horseshoe Casino - 14 min walk
  • Public Square - 17 min walk
  • JACK Cleveland Casino - 18 min walk
  • Huntington Convention Center of Cleveland - 20 min walk
  • Rock and Roll Hall of Fame - 23 min walk

Getting around

  • Cleveland, OH (BKL-Burke Lakefront) - 6 min drive
  • Cleveland Hopkins International Airport (CLE) - 14 min drive
  • Cleveland, OH (CGF-Cuyahoga County) - 21 min drive
  • Cleveland Station - 24 min walk
  • Tower City-Public Square Station - 15 min walk
  • West 25th-Ohio City Station - 26 min walk
  • East 34th-Campus Station - 23 min walk

About this property

Hilton Garden Inn Cleveland Downtown

Located 2 mi (3.3 km) from the airport, Hilton Garden Inn Cleveland Downtown offers a great location, putting you within a short 10-minute walk of Progressive Field and Rocket Mortgage FieldHouse. Guests can take a dip in the indoor pool or grab a bite to eat at Garden Grille, which serves breakfast. Other highlights include a bar/lounge, a fitness centre and a hot tub. Fellow travellers say good things about the helpful staff and central location. The property is only a short walk to public transportation: Tower City-Public Square Station is 15 minutes away.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of CleanStay (Hilton)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Masks available
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 240 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 4:00 PM until 3:00 AM
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 21
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 75 lbs)*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • On-site self-parking (USD 21.60 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • On-site parking includes off-street options

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:00 AM–9:00 AM on weekdays and 7:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge

Taking the kids

  • Children stay free

What to do

  • Golfing nearby

Working away

  • 24-hour business centre
  • Conference space (9328 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 2002
  • ATM/banking
  • Safe-deposit box at front desk
  • Fireplace in lobby
  • Television in common areas
  • Fitness centre
  • An indoor pool
  • Hot tub

Accessibility

  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Close-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance
  • Pool hoist on site

Languages spoken

  • English

Room amenities

Be entertained

  • MP3 docking station
  • 43-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi and wired Internet
  • Free local calls

Food and drink

  • Mini fridge
  • Microwave

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Garden Grille – This restaurant only serves breakfast.
Harvey's Sports Bar – This bar only serves dinner. Open selected days.

Fees & policies

Optional extras

  • Breakfast costs between USD 9.95 and USD 15.95 for adults, and USD 5.95 and USD 8.95 for children (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for USD 25.0 per night

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50.00 per accommodation, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs USD 21.60 per day with in/out privileges

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from noon to 10:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown
Hilton Cleveland
Hilton Garden Inn Cleveland Downtown Ohio
Cleveland Hilton Garden Inn
Hilton Garden Inn Cleveland Downtown Hotel Cleveland
Hilton Cleveland Cleveland
Hilton Garden Inn Cleveland Downtown Hotel
Hilton Garden Inn Cleveland Downtown Cleveland
Hilton Garden Inn Cleveland Downtown Hotel Cleveland

Frequently asked questions

Overall score and ratings

7.8

Good

8.1/10

Cleanliness

8.5/10

Staff & service

7.3/10

Amenities

7.8/10

Property conditions & facilities

7.5/10

Eco-friendliness

10/10 Exceptional

Patrick, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Laura, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Ben, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Tracy, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Beverly, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Cha, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Dreseanna, 2-night trip
Verified Hotels.com guest review

4/10 Fair

Would not recommend
Unfortunately, our stay at the Hilton Garden Inn was not a pleasant one. At check in, I had to sign an agreement that the hotel was non-smoking (great, because I’m not a smoker), but we got into our room it smelled like smoke. Very strong smoke odor. It was horrible. I called the front desk and unfortunately they had no other suites available. There was trash underneath one of the beds from previous guest, obviously had not been cleaned well. The shower was broke. I called in the morning to get extra towels and was told there was no housekeeping. The woman at the hotel restaurant was very rude. We tried to speak with a supervisor there, they took our name and said a manager would be in contact but it has been 4 days and I still have not been contacted. We paid over $300 for one night in a suite there and I expected to have a clean room at minimum. I will never stay at this hotel again and will recommend others not stay there. The service was unacceptable.
Tyler, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Overall my stay was great but I’m really bummed out that for the second time that the hot tub wasn’t working.
Chay, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Tammy, 3-night business trip
Verified Hotels.com guest review