Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Puerto Aventuras, Quintana Roo, Mexico
1 room, 2 adults

Hard Rock Hotel Riviera Maya - All Inclusive

4.5-star4.5 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
  • Supervised childcare/activities (surcharge)
Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Puerto Aventuras Marina
  • Free full breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
    • Supervised childcare/activities (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book. 

  • My husband lives in Cancun and every time I visit him with the kids we go for a few days…Dec 28, 2020
  • Nice beach areas, nice spa, great gym and that’s where the positives stop. Butler “…Dec 27, 2020

Hard Rock Hotel Riviera Maya - All Inclusive

from €290
  • Deluxe Platinum Grand Sky Terrace - Connecting
  • Deluxe Room, 1 King Bed, Terrace (Platinum Grand Sky)
  • Deluxe Diamond, one king bed
  • Deluxe Gold, two double beds
  • Deluxe Family
  • Deluxe Gold King
  • Deluxe Platinum Double Beds
  • Rock Royalty Level Deluxe platinum, 2 double beds
  • Club Room, 1 King Bed (Rock Royalty Level Deluxe platinum)
  • Rock Suite Platinum
  • Heaven Deluxe Diamond, one king bed
  • Deluxe Room, 1 King Bed (Heaven Deluxe Gold)
  • Heaven Deluxe Gold, 2 double beds
  • Heaven Deluxe Platinum Sky Terrace, one king bed
  • Club Room, 1 King Bed (Heaven Rock Royalty - platinum)
  • Heaven Rock Suite Platinum
  • Deluxe Gold, 2 Double Beds PURE allergy-friendly
  • Deluxe Gold King, PURE allergy-friendly
  • Heaven Deluxe Gold, king bed PURE - Allergy Friendly

What’s around Hard Rock Hotel Riviera Maya - All Inclusive

Landmarks

  • On a private beach
  • Puerto Aventuras Marina - 34 min walk
  • Chac Mol Cenote - 2.9 mi / 4.7 km
  • Ecopark Kantun Chi - 3.1 mi / 4.9 km
  • Xpu-ha Beach - 5.7 mi / 9.1 km
  • Xcaret Eco Theme Park - 9.1 mi / 14.7 km
  • Xplor Theme Park - 9.5 mi / 15.3 km
  • Yal-ku Lagoon - 14.4 mi / 23.2 km

Getting around

  • Cancun Intl. Airport (CUN) - 67 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Size

  • 1,264 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 3:00 PM-5:30 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking

  • Free onsite valet parking

  • Wheelchair-accessible parking on site

Payment types at the property

  • Cash
* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (surcharge)
Food and drink
  • Free full breakfast daily
  • 9 restaurants
  • 7 bars/lounges
  • 2 coffee shops/cafés
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Basketball on site
  • Miniature golf on site
  • Kayaking on site
  • Pilates classes on site
  • Volleyball on site
  • Yoga classes/instruction on site
  • Ecotours nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Scuba diving nearby
  • Snorkeling nearby
Working away
  • Business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 87823
  • Conference space size (meters) - 8159
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • Year Built - 2013
  • Elevator
  • ATM/banking
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Premium bedding
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Jetted bathtub
  • Rainfall showerhead
  • Designer toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • Meals and beverages at companion properties

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Snorkeling

Land activities
  • Climbing wall
  • Fitness facilities
  • Tennis
  • Tennis lessons
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Bartending
  • Cooking
  • Dancing
  • Language
  • Pilates
  • Water fitness
  • Yoga

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances
  • Theme parties

Not included
  • Motorized water sports
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for bottled wine
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with hot springs/mineral springs, a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Ipanema - This restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Hard Rock Hotel Riviera Maya - All Inclusive’s small print

Also known as

  • All Inclusive Hard Rock Hotel Riviera Maya
  • Hard Rock Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya Puerto Aventuras
  • Hard Rock Hotel Riviera Maya All Inclusive Solidaridad
  • Hard Rock Hotel Riviera Maya Solidaridad
  • Hard Rock Riviera Maya Inclus
  • Hard Rock Hotel Riviera Maya - All Inclusive Puerto Aventuras
  • Hard Rock Hotel All Inclusive Riviera Maya
  • Hard Rock Hotel Maya
  • Hard Rock Hotel Maya Riviera
  • Hard Rock Hotel Riviera
  • Hard Rock Hotel Riviera Maya
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  • Hard Rock Hotel Riviera Maya All Inclusive Puerto Aventuras
  • Hard Rock Riviera Maya

Policies

Only registered guests are allowed in the guestrooms.

Guests under 16 years old are not allowed in the spa.

Guests can rest easy knowing there's a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for golf tee times, massage services, and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Optional extras

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of USD 60 per room (roundtrip)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hard Rock Hotel Riviera Maya - All Inclusive

  • Does Hard Rock Hotel Riviera Maya - All Inclusive offer free cancellation for a full refund?
    Yes, Hard Rock Hotel Riviera Maya - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Hard Rock Hotel Riviera Maya - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Hard Rock Hotel Riviera Maya - All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Hard Rock Hotel Riviera Maya - All Inclusive?
    You can check in from 3:00 PM - 5:30 AM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Are there restaurants at or near Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, there are 9 onsite restaurants, featuring international cuisine. Nearby restaurants include Ranchero Kiki (3.1 mi), Paparazzi (6.6 mi), and Le Bistrot Chez Dede & Lalo (6.6 mi).
  • Is airport shuttle service offered by Hard Rock Hotel Riviera Maya - All Inclusive?
    Yes, an airport shuttle is available. The charge is USD 60 per room roundtrip.
  • What is there to do near Hard Rock Hotel Riviera Maya - All Inclusive?
    Recommended spots to visit include Puerto Aventuras Marina (1.8 mi) and Chac Mol Cenote (2.9 mi), along with Ecopark Kantun Chi (3.1 mi) and Xpu-ha Beach (5.7 mi).

Recent reviews

Fabulous 8.6 From 325 reviews

Fair 4.0
Underwhelming l.
It’s very much a family resort. The food is terrible, but the staff is kind.
us6 night trip
Exceptional 10.0
Best all inclusive
Best all inclusive we’ve been to! Food and drinks were great! Service is top notch and there are so many things to do around the resort for adults and kids. Will definitely be back and bringing the kids with us next time!
Ryan, us9 night trip
Very Good 8.0
Muy satisfecho con el servicio todo el personal muy hamable y la Limpiesa en general excelente
Juan, us5 night family trip
Exceptional 10.0
The resort was really great. A little dated, but once you get past that everything else is superb. The staff are super friendly and the service is excellent. The food we had in every restaurant was fantastic, could not fault it. The room service food leaves a bit to be desired but we only had it once as the restaurants were so good! Pool, beach, water park all excellent as were the other amenities with loads to do for kids. The only negative I will offer up is the "sales pitch" that they will try to give to you. They will dress it up as breakfast and a chat with no obligation, but I will call it what it is, Pressure selling trying to get you to buy future vacations at hard rock resorts. It was 90 minutes of our time but we got a big discount at Xcaret so I guess it was worth it. Other than that I could not recommend this resort more! My family and I had a brilliant time!
Ross, us7 night family trip
Exceptional 10.0
Had a awesome time For my romantic dinner the rain had put a damper on it being in the beach but they made arrangments for it to be in a wine cellar.
Jeff, us3 night romance trip
Fair 4.0
Im can't walk and the receptionist give me a building 9 and 3 floor and all wedding guest were in the building 1 to 5 I was the only guest that were so far I very disappointed.
Flora, us3 night family trip
Exceptional 10.0
This property is perfect for all vacationers! The grounds are beautiful, the beaches are clean, water is gorgeous, and the facilities are amazing ! Bartenders are fantastic and the food is also great! The Balinese beds are totally worth the rent - Alex Mareno Ezekiel and Sophia provided us with the best service! Antonio does an amazing job at the romantic dinners - we had him two years in a row and he loves his job! The people Make the experience here so wonderful.
MarissaRae, us6 night romance trip
Very Good 8.0
The reservation system for dinners was not acceptable. They force you to eat in the buffet. They state every restaurant is booked when they are not. Then the only way We got into restaurants was because our room came with a butler. Every night I would see families fighting to get into restaurants with empty tables. For all that money you pay the buffet should not be where I are forced to eat. I heard they never had done this before until this year. Very disappointing.
us4 night family trip
Exceptional 10.0
Great property. Very clean and staff went out of there way to service us. The only negative was that it was really hard to get restaurant reservations and pool chairs since it was so busy on the US school winter break week that we went.
Brian, us7 night family trip
Exceptional 10.0
The entire experience was incredible! Friendly staff, awesome amenities, lots of things to do in and out of the resort. Perfect for a relaxing vacation!
Renae, us4 night trip with friends

Hard Rock Hotel Riviera Maya - All Inclusive