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SureStay Plus Hotel by Best Western San Antonio Airport

Hotel with outdoor pool, near North Star Mall


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  • Outdoor Pool
  • Outdoor Pool
  • Pool
  • Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 24.
1 / 24Outdoor Pool
  • We were one night with you. Very impressed with everything, and especially the young…

    Jan 21, 2020

  • FANTASTIC. Near the airport. Friendly and helpful shuttle driver. Room was very clean.…

    Apr 28, 2021

See all 467 reviews

Official standards

This property advises that it adheres to We Care Clean (Best Western) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Transport options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 61 smoke-free guestrooms
  • Daily housekeeping
  • Outdoor pool
  • Free airport shuttle
  • Room service
  • Health club

For families

  • Rollaway/extra beds (surcharge)
  • Microwave
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels

What’s around

  • In North San Antonio - SAT
  • North Star Mall - 36 min walk
  • Pearl District - 8.1 mi / 13 km
  • San Antonio Zoo and Aquarium - 8.9 mi / 14.4 km
  • Witte Museum - 7 mi / 11.2 km
  • Japanese Tea Gardens - 7.3 mi / 11.7 km
Due to COVID-19, this property’s food and beverage options may be limited.

Enter dates for 2 guests

  • Standard Room, 1 King Bed, Accessible, Non Smoking
  • Standard Room, 1 King Bed, Accessible, Bathtub
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
  • Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave


  • In North San Antonio - SAT
  • North Star Mall - 36 min walk
  • Pearl District - 8.1 mi / 13 km

What’s around


  • In North San Antonio - SAT
  • North Star Mall - 36 min walk
  • Pearl District - 8.1 mi / 13 km
  • San Antonio Zoo and Aquarium - 8.9 mi / 14.4 km
  • Witte Museum - 7 mi / 11.2 km
  • Japanese Tea Gardens - 7.3 mi / 11.7 km
  • Joint Base San Antonio - 7.4 mi / 11.9 km
  • Trinity University - 7.4 mi / 12 km
  • Morgan's Wonderland - 7.6 mi / 12.2 km
  • San Antonio Botanical Gardens - 8.6 mi / 13.9 km
  • St. Mary's University - 9.1 mi / 14.6 km

Getting around

  • San Antonio International Airport (SAT) - 5 min drive
  • San Antonio Station - 12 min drive
  • Free airport shuttle

At a glance

Hotel size

  • This hotel has 61 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is 11 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check in instructions

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
This property offers airport shuttle service 4 AM-10 PM.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21


  • No cribs (infant beds)


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas
  • Free WiFi in rooms


  • Free airport shuttle from 4 AM to 11 PM*


  • Free onsite self parking
  • Free onsite RV/bus/truck parking
  • Onsite parking limited

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free buffet breakfast daily
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Number of outdoor pools - 1
  • Outdoor pool
  • Health club
  • Use of nearby fitness center (discount)

Working away

  • 24-hour business center


  • 24-hour front desk
  • Laundry facilities
  • Free newspapers in lobby


  • Number of buildings/towers - 1
  • ATM/banking


  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Egyptian-cotton sheets

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer

Be entertained

  • 40-inch TV
  • Premium TV channels

Stay connected

  • Free weekday newspaper
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator
  • Microwave


  • Daily housekeeping
  • Connecting/adjoining rooms available

Small print

Also known as

  • SureStay Plus Hotel Best Western San Antonio Airport
  • SureStay Plus Best Western San Antonio Airport
  • Super 8 San Antonio Airport
  • Surestay Plus By Best Antonio
  • SureStay Plus Hotel by Best Western San Antonio Airport Hotel

Optional extras

Credit card charges are subject to an extra charge of USD 2.50

Rollaway beds are available for USD 15.0 per night


The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Pool access available from 10 AM to 9 PM.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas.

This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


  • Yes, SureStay Plus Hotel by Best Western San Antonio Airport does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited. Free RV/bus/truck parking is available.
  • Yes, there's an outdoor pool. Guests have pool access from 10 AM to 9 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 3 PM - midnight. Check-out time is 11 AM.
  • Yes. Nearby restaurants include India Oven (2.1 mi), Hooters (2.2 mi), and El Bucanero (2.2 mi).
  • Yes, a free airport shuttle is available from 4 AM to 11 PM on request.
  • SureStay Plus Hotel by Best Western San Antonio Airport has an outdoor pool and a health club, as well as access to a nearby health club.
  • 4.0.Fair

    Wedding stayNo room after booking & confirmation #

    After I purchased and receiving a confirmation I felt that our room was reserved and booked. My wife called a few hours late To confirm we can check in later, they hotel staff replied with yes since we were at a wedding and a ways out from the city. Well unfortunately, the hotel called us ataftwr midnight explaining they sold out of rooms and I would be giving a full refund. I was patient and hopeful but since they didn’t have any room we had to search and drive to 5 hotels in the area. All were sold out and no vacancies. Bummer, since I have done business with this has bad a bad experience for this to happen.

    Richard, 1 night trip, Apr 24, 2021

    Verified guest review

  • 8.0.Very Good

    Clean room and clean facility. Will be returning again.

    Daniel, 2 night family trip, Apr 23, 2021

    Verified guest review

  • 6.0.Good

    no airport shuttle

    Very clean good location i arrived at night needed to fly out in the morning NO SERVICE for airport shuttle had to be dropped off due to no one at front desk waiting and calling no answer very dissatisfied and disappointing

    Eloy, 1 night business trip, Apr 15, 2021

    Verified guest review

  • 8.0.Very Good

    Nice clean rooms

    The property will trick you from the outside because it looks crappy grass not cut and mold on the white brick however once your in your room its great worth staying again... the first night i didnt like waitng in a small entrance for someone to come check me in. I understand the reasoning but to leave your customer exposed to whatever was not cool to me while they have to run back and forth to the computer checking info... second night lady in her house shoes way to comfortable to be serving the public acted as though i was getting on her nerves because she couldnt hear me while she yells across the room through all this glass....i couldnt hear her. I went to unlock the door it wouldnt open so I went back and apparently I interupted Facebook, a movie or a text but her attitude was horrible....justvto reprogram the key that she apparently didnt do the first time. She would be a reason for me not coming back. Its woeth the stay if you get a good price the rooms are nice inside

    1 night business trip, Feb 26, 2021

    Verified guest review

  • 2.0.Poor

    Room was good. The only issue is that i woke up to my car damage. Someone broke into it. Glass everywhere. Ask front desk and camera was not working. Driving in this cold weather on a sunday witha broken window.

    Mariela, 1 night business trip, Feb 13, 2021

    Verified guest review

  • 10.0.Exceptional

    Very clean and very nice stay.

    Natali, 1 night trip, Feb 7, 2021

    Verified guest review

  • 4.0.Fair

    The hotel was by the freeway very convenient but what I encountered at the front desk made me so disgusted. First the night employee lied to me and was probably the worse hotel manager/employee I have encountered. He tried to lie to me about the deposit asking me to pay double and when I called him out on it he just gave me the dumbest look and then continue to try to get me for a extra $50!!! When I got into the room I took pictures of blood on the curtains, when I grabby them there was a half a inch on the curtains bc obviously they don’t the clean properly after each stay. My stay there was terrible

    1 night romance trip, Jan 25, 2021

    Verified Expedia guest review

  • 4.0.Fair

    I guess you get what you pay for

    Had to check in through night window due to Covid. The clerk was not wearing a mask, and was on her cell for the first several minutes, on a personal call. I was informed at checkin that there is a $50 per room deposit. I don’t recall seeing any message about that when I booked and paid for the rooms. The next morning we discovered there is no breakfast or coffee, due to Covid. That would have been nice to know before we booked. Our room was warm, even with the a/c cranked down to 64. Overall, was not impressed and will not stay there again.

    Jennifer, 1 night family trip, Dec 26, 2020

    Verified guest review

  • 6.0.Good


    We drove in from a fifteen hour drive asked for early check in when the reservation was book they charged 50 bucks extra to check in early which should have been mentioned on the website... the towels were stained... and the was hair in the tub the people that are supposed to be in front desk were in the back when they finally came out he was on a video chat with his friend or girlfriend and gave horrible service not even a “how are you doing today” when I called the front desk in the morning to see if we could get an hour extra to check out because we had another long drive ahead of us and all the said was we charge for that and hung up didn’t even give me the option to pay for it worst hotel experience I’ve ever had

    Melissa, 1 night trip, Dec 19, 2020

    Verified guest review

  • 4.0.Fair

    It was terrible, the room didn’t lock so we had to move room, then we didn’t have a refrigerator that was working so we couldn’t get one till the following day because there was no one to move it. No breakfast!! It really suck... never again!!

    Sara, 2 night trip, Nov 20, 2020

    Verified guest review

See all 467 reviews