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All properties in Isla Mujeres, Quintana Roo, Mexico
1 room, 2 adults

Na Balam Beach Hotel & Villas

3-star3 stars
Calle Zazil Ha No 118, Isla Mujeres, QROO, 77400, Mexico

3-star beachfront hotel with outdoor pool, near Norte Beach
  • Free WiFi in lobby and free parking
  • Collect stampsYou can collect™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Excellent location, in playa norte, beautiful beach! No wifi in the room, breakfast not…Aug 31, 2019
  • Check in was ok, room was not ready, Feb 13, 2021

Na Balam Beach Hotel & Villas

from €124
  • Poolside Room
  • Deluxe Room
  • Two Bedroom Suite
  • Junior Suite

What’s around Na Balam Beach Hotel & Villas


  • On the beach
  • Norte Beach - 1 min walk
  • Garrafon Natural Reef Park - 22 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Aztlán Galería - 2 min walk
  • Cocal Beach - 7 min walk
  • Parador Fotográfico - 10 min walk
  • Terminal Marítima Isla Mujeres - 11 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 45 min drive
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle

At a glance

Key facts

Hotel size

  • This hotel has 21 rooms
  • This hotel is arranged over 2 floors


  • Check-in time 3 PM-11 PM
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
The front desk is open daily from 7 AM - 11 PM. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)


  • No pets or service animals allowed


  • Free WiFi in public areas



  • Airport shuttle from 6:00 AM to 11:30 PM*

  • Ferry terminal shuttle*


  • Free onsite self parking

  • Free onsite extended parking

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Restaurant
  • Bar/lounge
  • Beach bar
Things to do
  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby
  • Front desk (limited hours)
  • Tours/ticket assistance
  • Wedding services
  • Multilingual staff
  • Number of buildings/towers - 7
  • Safe-deposit box at front desk
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
Things to enjoy
  • Individually decorated
  • Individually furnished
  • Separate sitting area
Freshen up
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features


Oceanvs - This beachfront wine bar specializes in Mediterranean cuisine and serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.



  • Bicycle rentals nearby
  • Ecotours nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Snorkeling nearby

Na Balam Beach Hotel & Villas’s small print

Also known as

  • balam Hotel
  • Na Balam Beach Hotel & Villas Hotel Isla Mujeres
  • Na Balam & Villas Isla Mujeres
  • Beach Hotel na balam Isla Mujeres
  • Beach na balam
  • Beach na balam Isla Mujeres
  • Hotel Na Balam Beach
  • Na Balam Beach Isla Mujeres
  • Na Balam Beach Hotel & Villas Hotel
  • Na Balam Beach Hotel & Villas Isla Mujeres


Only registered guests are allowed in the guestrooms.

This property does not have elevators.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Late check-out can be arranged for an extra charge of USD 50 (subject to availability)

Airport shuttle service is offered for an extra charge of USD 120 per vehicle (roundtrip)

Airport shuttle service for children up to age 11 costs USD 0 (roundtrip)

Ferry terminal shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Na Balam Beach Hotel & Villas

  • Does Na Balam Beach Hotel & Villas offer free cancellation for a full refund?
    Yes, Na Balam Beach Hotel & Villas does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Na Balam Beach Hotel & Villas?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Na Balam Beach Hotel & Villas?
    Yes, there's free self and extended parking.
  • Is there a pool at Na Balam Beach Hotel & Villas?
    Yes, there's an outdoor pool.
  • Are pets allowed at Na Balam Beach Hotel & Villas?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Na Balam Beach Hotel & Villas?
    You can check in from 3 PM - 11 PM. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Na Balam Beach Hotel & Villas?
    Yes, Oceanvs offers beachfront dining and Mediterranean cuisine. Nearby restaurants include Lola Valentina (6-min walk), Asia Caribe (6-min walk), and Rooster (6-min walk).
  • Is airport shuttle service offered by Na Balam Beach Hotel & Villas?
    Yes, an airport shuttle is available from 6:00 AM to 11:30 PM on request. The charge is USD 120 per vehicle roundtrip.
  • Is there an onsite casino at Na Balam Beach Hotel & Villas?
    No, this hotel doesn't have a casino, but Dubai Palace Casino (27-min drive) is nearby.
  • What is there to do at Na Balam Beach Hotel & Villas and nearby?
    Have fun with nearby activities like cycling, boat tours, and kayaking. Additional recreation nearby includes ecotours. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a garden.

Recent reviews

Very Good 8.0 From 188 reviews

Exceptional 10.0
Very good
Fatima, us3 night trip
Exceptional 10.0
Great place
The poolside rooms could really use a refresh. A mini fridge, coffee maker would have been a great addition. I know they are redoing the beachside rooms, hope poolside gets a refresh.
Denise, us5 night trip
Exceptional 10.0
Just right! Good value - will return here
This hotel is just right! There are two parts to this hotel and the more oceanfront part is being renovated I think. I stayed in the poolside rooms and really it was a great value for a great room! Amazing nice guy at the desk. Housekeeping was suburb! Big rooms and big bathrooms. Nice little porch to relax on and look at the quiet courtyard. If you are looking to be right near the beach but don’t want to pay that kind of price then book this hotel. Good value and steps from Playa Norte.
James, us2 night family trip
Exceptional 10.0
I highly recommend
I stayed at the hotel for two nights with my brother and had a great time! They had double beds, was clean, had AC, and the staff were friendly. They have partnerships with other nearby establishments which allowed us to utilize a beach bed with an umbrella right on the beach. It's walking distance from restaurants and bars, this location is ideal and is more affordable in comparison to the other hotels in that area!
Nancy, us2 night family trip
Exceptional 10.0
Unique experience
Unique experience
OLEG, ca1 night family trip
Fair 4.0
It wasn’t advertised that the Oceanside rooms were under renovation. The rooms we were given, while ok, we’re across the road from the beach and to get to the beach we had to make our way through a winding tunnel of construction Also some issues with our safe and some missing money
Janice, ca6 night romance trip
Fair 4.0
Right now with COVID the public beaches are closed in isla Mujeres. The hotel had a pool and open for 24 hours which was good. The room was bigger than most of the hotels I’ve been but bed was smaller. We had massive ants (large red color) inside of the pillows We just found out at night time while we were sleeping it started to bite on us and their lighting was so bad we didn’t even notice when we checked in. But it was all over the room especially around the bed and night stand. I could see them crawling around edges. We had second floor and the stairs were made with woods to give more jungle feeling to it but definitely not to bring small children they will fall through between stairs or the railing. I’ve never stayed at the hotel that I have to let them know if I want my room to be clean otherwise they will not come. We walked out 10am and there was no one at the front desk and couldn’t let them know so when we came back the room was still mess as we left it and I had to ask for new towels. Because we didn’t tell them to clean it. The water they offer is not store bought sealed in bottle. They have their own glass bottle seal with paper tape which we didn’t even open it. Sink is located too high and the presser was too strong everytime we turn the water shoots outside or my clothes. They do not have private access to the beach nor beachfront hotel. It’s inside of the street that’s connected to the playa Norte. Also the building is facing inward? No sun
Bee, us2 night family trip
Fair 4.0
Was charged for beach side but beach side is closed. I would of never booked at that place if they would of told me the truth. They did give me back the price difference
Billy, us4 night trip with friends
Very Good 8.0
Lovely hotel...unfortunately, many of the beaches are closed, but we found a wonderful seaside beach club just a couple of doors away w/great drinks and food, lovely pool, and a fabulous beach view! Great location....within walking distance to shopping and restaurants. Na Balam also has a very nice pool area, if you want shade. I would stay here again!
Kelly, us4 night trip with friends
Exceptional 10.0
The hotel staff are extremely helpful and courteous. They, along with Na Balam's location makes this place a 5 star. Our room on the beach side had the basic amenities such as AC, refer, king bed, TV and balcony. Wifi is sketchy unless you are at the office area or beach club. This was our second time staying at Na Balam and quite frankly do not see a reason to stay somewhere else when we come back to Isla.
us6 night romance trip

Na Balam Beach Hotel & Villas