Mixed bag here. Walking distance to the Stadthalle.
Room size adequate, with mini fridge, but unplugged.
Room had electric blinds which was cool.
Breakfast was ok, pretty standard, nothing special.
Rooms on the street side are very noisy. The hotel is near a shopping mall, deliveries 5am-10am. Banging, noise, men shouting, doors slamming etc. Can't open windows overnight. So room very stuffy and no real aircon.
Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels.
Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, normally increasing.
There was one member of staff who had the most appalling attitude. Our last night the shower flooded badly. We couldn't shower or use the toilet.
We phoned reception. Staff member claimed he didnt understand what bathroom is flooded means. Then he said he would send a colleague up.
No one came. We needed sleep due to early flight the next day. Went to reception, treated with contempt, eye rolls, told us he couldn't help, was on his own. So sending someone was a LIE!
He was at the bar pouring drinks slowly, while looking at us rolling his eyes.
Basically appalling customer service. No apologies.
The staff in the morning when we checked out were apologetic, which we appreciated. Still doesn't take the bad taste away.
Didn't need that contempt and unhelpfulness on our last night when we should have been resting.
We wouldn't return