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Viceroy Riviera Maya

5-star5 stars
Playa Xcalacoco Frac 7Playa del CarmenQROO77710Mexico

Upscale beach resort with spa, near El Camaleon Golf Club
  • Free WiFi
Tasty breakfast
Great pool
Beautiful beach
Value for money
Value for money could be better
112See all 112 reviews
From 1,230 reviewsTripAdvisor Traveller Rating

Viceroy Riviera Maya

from €704
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  • Luxury Villa, 2 Queen Beds
  • Luxury Villa King
  • Royal villa
  • Saasil Villa
  • Beachfront Villa
  • Premium Villa
  • Oceanview Luxury Villa
  • Villa, Ocean View
  • Signature Villa
  • Two Level Villa, Ocean View

At a glance

Key facts

Hotel size

  • This hotel has 41 rooms


  • Check-in time 3 PM-midnight
  • Check-out time is noon
24-hour airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 16

Travelling with others


  • Children (14 years old and younger) not allowed

  • No cribs (infant beds)


  • Pets allowed *


  • Free WiFi and wired Internet access in public areas

  • Free WiFi and wired Internet access in rooms



  • Airport shuttle (available 24 hours) *


  • Valet parking *


  • Area shuttle *

Other information

  • All-inclusive rates available
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private plunge pool
  • In-room massage available
  • Separate sitting area
  • Furnished patio
Freshen up
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).


Wayak has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub.


La Marea - This beachfront restaurant serves dinner only. Open select days.

Coral Grill and Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viceroy Riviera Maya’s small print

Also known as

  • Riviera Maya Viceroy
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel

Optional extras

Valet parking costs USD 8 per day

Breakfast costs between USD 10 and USD 30 per person (approximately)

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 116 per vehicle (one-way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

What’s around Viceroy Riviera Maya


  • El Camaleon Golf Club - 3.1 mi / 5 km
  • 28 de Julio Square - 3.3 mi / 5.3 km
  • Grand Coral Golf Riviera Maya - 3.5 mi / 5.6 km
  • Dive Sites - 4.1 mi / 6.6 km
  • Sian ka'an Jeep Tour Expedition - 5 mi / 8.1 km
  • Temazcal Natura - 5 mi / 8.1 km
  • Tres Rios Ecopark - 5.4 mi / 8.6 km
  • Guadalupe Church - 5.6 mi / 8.9 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 39 min drive
  • Valet parking (surcharge)
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

Recent reviews

Exceptional 9.6 From 112 reviews

Viceroy Riviera Maya
Great romantic hotel
We had an excellent stay at the Viceroy. Very romantic and secluded hotel. Service is great and the quality of food is amazing. I would have enjoy a true espresso in the morning, and a better music soundtrack updated to the current period of the day and mood. Thank you for a great stay
Rene, us3 night romance trip
Viceroy Riviera Maya
Viceroy ---a great getaway
Beautiful resort---bungalows were fantastic---all of them very private---great accommodations! Very well maintained--service was over the top! All staff were very friendly and very helpful. Private patios and private spas were fantastic! Room service great! Would advise going all inclusive as food and drinks were pricey but good! The beach is not a very good swimming beach---big rocks! Great palapas on beach! Beautiful pool! WE will go again but will only go All Inclusive
alice, us2 night romance trip
Viceroy Riviera Maya
Couples Rejoice.
This is the place for couple time to chill and reconnect. Not much to distract you and the jungle casita setting makes you feel remote. Top notch amenities and over the top service from a small be everywhere staff. Only hiccup is the size of the two resorts on each side turn this quiet strip of beach into jet ski and parasail central. Not a huge issue and you can isolate pretty easily. Very under-rated restaurant that serves upscale traditional Mexican faire. Easy cab into Playa a couple of nights for some nightlife and street scene.
James, us5 night romance trip
Viceroy Riviera Maya
Superb cozy hotel
Toby, us3 night romance trip
Viceroy Riviera Maya
Paradise on earth
The hotel is like being in paradise. The whole concept of the rooms, the location, the service and the food makes of it a unique place to visit. I have never been on a place before with such an excellent service. The entire staff is extremely kind, they are all very attentive and super friendly. I was amazed with every single detail in this place, the welcoming is something completely different to what you are used to see at other hotels, there is big influence from the Maya's culture in the spa services that are out of the world. It is a very relaxing place that helps you connect with nature and forget about the world. The rooms create such a romantic a special mood perfect for couples. The private pools are such a unique and creative idea that you will not want to leave the room. The moon shower let you have a unique shower experience while you are in contact with nature and the daylight. The arquitecture and whole design of this place is just magical, without a doubt a recommend to visit this place
Erika, us5 night family trip

See all reviews

Viceroy Riviera Maya

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