6/10 Good
12 June 2022
few problems at the Ven
Booked a deluxe room with free parking. Reminded them that the parking was free and was told they noted it on our account. The room we had for the first night was very small and overlooked an interior roof covered in construction debris. The HVAC unit was very loud. When I asked in the morning if this was indeed what they called a deluxe room the (very nice) clerk checked and said it was a standard room. She offered to have us changed to another room when one came available. We packed and left our suitcases. When we returned we were indeed in a slightly larger room, without the bad view, and with a slightly quieter air conditioner. We were also offered free drinks at the bar. We left the next morning and were charged for parking even though that supposedly had been settled at check-in. Again the employee was very pleasant, but I will carefully check my credit card bill to make sure they did cancel the charge for parking (over 50 dollars a night). Very good location, pleasant staff, ok rooms.
Julia, 2-night trip
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