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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Playacar All Inclusive

4-star4 stars
Great for families

Good to know

  • Babysitting or childcare (surcharge)
  • Children's club
  • Children's club (free)
  • Children's pool
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710, Mexico

All-inclusive beachfront property with spa, near Quinta Avenida
  • Free buffet breakfast, free WiFi, and free parking
  • Great for families

    Good to know

    • Babysitting or childcare (surcharge)
    • Children's club
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • All was great!Jan 14, 2021
  • Great hotel, it was our second time staying at Riu Playacar and we are so happy we made…Dec 23, 2020

Riu Playacar All Inclusive

  • Standard Double Room (U)
  • Junior Suite (U)
  • Standard Double Room, Balcony (M)
  • Standard Double Room (L)
  • Standard Double Room (E)
  • Double Room (sin Balcón (M))
  • Junior Suite (M)
  • Double Room (B2C-US)
  • Junior Suite (B2C-US)
  • Standard Double Room, Ocean View (U)
  • Standard Double Room, Ocean View (B2C-US)
  • Standard Double Room, Ocean View (L)
  • Standard Double Room, Ocean View (E)
  • Junior Suite (L)
  • Junior Suite (E)
  • Junior Suite (C)
  • Standard Double Room (C)

What’s around Riu Playacar All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 27 min walk
  • Playa del Carmen Maritime Terminal - 28 min walk
  • Playa del Carmen Main Beach - 28 min walk
  • Mamitas Beach Club - 43 min walk
  • Nuestra Senora del Carmen Catholic Church - 37 min walk
  • Playacar Golf Club - 39 min walk
  • Plaza Paraiso - 25 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

At a glance

Key facts

Size

  • 396 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-11 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Travelling with others

Children

  • No cribs (infant beds)

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free uncovered onsite self parking

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • 4 bars/lounges
  • Snack bar/deli
  • Swim-up bar
  • Poolside bar
  • Coffee/tea in a common area
Things to do
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site
  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 9
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
Languages Spoken
  • English
  • French
  • German
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 22-inch TV
  • Satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • In-room minibar (all beverages included)
  • In-room liquor dispensers

Activities and facilities/equipment
Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Fitness facilities
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Access to offsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Snorkeling excursions
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Offsite tours
  • Transportation to offsite activities

Spa

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures.

The spa is open daily.

Dining

The Palms - This buffet restaurant serves breakfast, lunch, and dinner.

Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Turquesa - This poolside steakhouse serves dinner only. Open daily.

Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Anana - Onsite lobby lounge. Open 24 hours. Open daily.

Recreation

On Site

  • Fitness facilities
  • Health club
  • Fitness classes on site
  • Kayaking on site
  • Playground on site
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Windsurfing on site

Nearby

  • Golf lessons available nearby
  • Golfing nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Riu Playacar All Inclusive’s small print

Also known as

  • Playacar Riu
  • Rui Playacar
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playa Del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu car Inclusive inclusive p
  • Riu Playacar Inclusive Carmen
  • Riu Playacar All Inclusive Playa del Carmen
  • Riu Playacar All Inclusive All-inclusive property
  • Riu Playacar
  • Riu Playacar All Inclusive
  • Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
  • Playacar Hotels
  • Riu Playacar Hotel Playa Del Carmen
  • Riu Playacar Mexico
  • Riu Playacar Playa Del Carmen
  • Riu Playacar Reviews

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Riu Playacar All Inclusive

  • Does Riu Playacar All Inclusive offer free cancellation for a full refund?
    Yes, Riu Playacar All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Riu Playacar All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Riu Playacar All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Riu Playacar All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Riu Playacar All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Riu Playacar All Inclusive?
    You can check in from 4:00 PM - 11 PM. Check-out time is 11:00 AM.
  • Are there restaurants at or near Riu Playacar All Inclusive?
    Yes, there are 4 onsite restaurants, featuring Asian cuisine and poolside dining. Nearby restaurants include El Nero (2.2 mi), Alux Restaurant (2.5 mi), and Perché no (2.6 mi).

Recent reviews

Fabulous 8.8 From 400 reviews

Exceptional 10.0
Wonderful Xmas stay at the Riu
We always go to RIU resorts with some expectations and they exceeded our expectations again. The front desk team made us comfortable as soon as we arrived there. They have games and activities planned throughout the day. The kids center Riuland also is open for limited hours but they made sure kids are busy in activities. The pirate hat and treasure hunt, obstacle race was hit with the kids. They even had Santa giving out bags to the kids on xmas. Food is good but lunch menu gets repetitive, Xmas eve dinner was grand and they had loads of desserts. Beach is also nice one and we got to do the windsurfing for couple of days. Stephanie from entertainment team is so much fun and she made sure i burn off all those excessive calories with her fun classes.
Swapna, us3 night family trip
Exceptional 10.0
Wonderful place
Wonderful place, beach, service, food...everything was very nice. I will be back for sure
William Thiago, us4 night business trip
Exceptional 10.0
Excelente servicio, hermoso lugar, Gracias por todo!
Jessica, us3 night family trip
Fair 4.0
To start, the hotel does not have an elevator. It is not enclosed and has no A/c through the hallways. All buildings are 3 floors. 3 days before I checked in I called the hotel and asked them to please give me a room on the firat floor. When we checked in the room was on the 3rd floor and the beds were not seperated. The A/C system does not seem to be the best as it is not cool enough. They gave us a second room on the second day which was on the first floor. When we went to the room the keys were not activated. Please keep in mind the lobby is not near by. I must day the servers. Restaurant staff, cleaning crew, bar tenders are extremely nice and friendly. Such great attitudes. The front desk however is not so great. After all the inconvenience at the beginning when I checked out they were rushing me because I was 20 min late. Also, the food is not so great.
Gabriela, us5 night trip with friends
Exceptional 10.0
Beautiful resort, great food, great location. Fernando and Erick were great for entertainment, always had fun activities going throughout the day. Would have been nice to have a concierge desk rather then Expedia bookings only.
Rachelle, us5 night trip with friends
Exceptional 10.0
Excellent Stay!
Helpful staff, walkable location to Playa Del Carmen, and extremely clean. Room: Initially, I was booked a room in building four. I am a light sleeper and could not sleep due to the noise from the stage. They moved me to a room in building eight by the pool and I had no more noise issues. Food: Plenty of choices. I ate at all the restaurants at least once. The steakhouse and Mexican were my favorites. Walkable: From the resort it is only a half an hour walk to downtown Playa Del Carmen. A taxi from the resort to the same area is around 150 pesos. The walk is an easy one to do being mostly flat and all on sidewalks. Covid: The property is extremely clean. Every moment of the day it is being clean and sanitized. Due to the hotel being under capacity at the moment it was easy to distance from other guests. This was my first all inclusive resort. I was very impressed and would like to stay at a Riu property again.
Trina, us6 night trip
Exceptional 10.0
Great All Inclusive. Staff was friendly, food was good, outdoor theatre was a nice touch compared to other Resorts. Beach is roomy and great with palm trees for shade.
Jeff, us4 night family trip
Fair 4.0
Las instalaciones muy lindas , más el servicio muy pobre los empleados muy desatentos las comidas ok . Más los servicios de restaurantes muy lentos . No actividades casino , bar muy malos licores muy baratos , realmente una esperiencia no muy agradable
Hipolita, us3 night family trip
Very Good 8.0
Good size not to big across street from shopping food was the best I have experianced over all in a Mexico resort
us6 night romance trip
Good 6.0
Got food poison not sure what from. Overall the reso
us4 night trip

Riu Playacar All Inclusive