Le Medina Essaouira Hotel Thalassa sea & spa-MGallery by Sofitel

So overprized and worn out. Never again.

That's a terrible experience. They gave to ano view balcony. We booked for a view one. They woke up us under hammers noisy at 9am. They gave to us a family a tiny room. The shower was completely blocked. I complained it 3 times. Just showing the record they tried to fix it. The water changes the temptation constantly between boiling and cold. Dangerous for kids as you need regulate it all the time. No peace of mind taking shower. They duplicated our bill paying here 4 months in advance. Accommodation + city tax. They charged me on the check out all again. Even I saying that it was paid for they didn't believe on myself. After they realized who was the lier. Themselves. They recalculated it, and charged me AGAIN A DUPLICATE BILL. WITH THE CITY TAX, ALREADY PAID FOR. THE AGAIN SAID THAT WAS NOT PAID YET. BUT THAT WAS PAID. AFTER SOMETIME THEY REALIZED WHO WAS THE FRAUDER. THEMSELVES. THEY TRIED TO STELL 5€ SAYNG THAT WE GOT THINGS FROM THE FRIDGE. THEY DID NOT DISCRIMINATED THE ITEMS. I ASKED WHAT WERE BEEN CONSUMED AND THEY COULD NOT SAY. THEY LIED AGAIN. THEY PROMISSING FULL REFUND OF MY STAY DUE RACISM, HARASSMENT, EMBARRASSING, STREESS, ETC. NEVER REFUND ME. I AM STILL DISPUTING MY MONEY BACK 250€ FOR BEEING A VICTIM OF SEVERAL CRIMES. HOTEL. COM IGNORED ME TOO. THEY DIDN'T REPLY ME QUERY. THEY LEFT MY CASE OPEN WITHOUT ANSWERING MYSELF. HOTEL. COM IS VERY NEGLECTED AND I WANT TO CLOSE MY ACCOUNT with you.

A very friendly hotel with a private beach. The room was large and we had a huge comfortable bed. Any issues with the room were dealt with promptly. Will definitely return to this hotel if we visit Essaouira again.

We went to this hotel the 23 and the 24 of November. The hotel was beautiful and clean. Especially the staff who are doing the best of them in order to satisfied you. A special thank you to the breakfast cooker who was cooking the semoun the morning and the waitress who was serving the breakfast food at the table. Zohra and Ahmad from Algeria.

Great hotel. Very well ran and friendly staff

Proximity to the medina, overlooking the ocean . Breakfast staff should be more welcoming. Reception staff are nice

Good Location we had been upgraded to an oceanfront room with a balcony. it had a real king size bed which was soft and comfortable.

This decor in this hotel is a bit eclectic but it is so nice. Beautiful courtyard with swimming pool, where you can have breakfast or dinner or go for a nice swim. Really great bar that serves amazing drinks till late. The bar has a very nice relaxing atmosphere. The hotel also has a really nice restaurant located across the street which is right on the beach. The food and drinks were great here! Also, attached to this restaurant is a private beach area (that is for the hotel guests only) where you can lay in the sun in one of the lounge chairs and/or order food and drinks from the restaurant. It is overall a great place to relax and enjoy the finer things in life :).

The check in amd check out takes very long . The breakfast was also laid out in a haphazard manner.

The hotel is in a good location close to both the beach and the medina but the rooms could certainly use an update. We initially went with no reservation and asked at the desk if they had rooms available and were told the only room was a suite at $200 a night. I went on the Orbitz app after leaving and found there were other rooms available at half the price, so I booked online. When we went back to check-in we were told that they didn't want to recommend the other rooms because they didn't have the seaview - which was irrelevant to us as we were staying one night. Give guests the option don't say something that's not true. The pool area is a nice amenity and the entry area also nice. The beds and pillows were soft (sometimes hard to find in Morocco) but the bathroom and closets etc are in need of an update.