Hotel Esencia

Photo gallery for Hotel Esencia

Primary image
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Outdoor spa tub

Overview of Hotel Esencia

Hotel Esencia

5.0 star property
Xpu-Ha beachfront resort with spa, beach bar

9.6/10 Exceptional

42 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Carretera Cancún-Tulum Km. 265, Xpu-Ha, QROO, 77750
Main amenities
  • Daily housekeeping
  • On the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 24-hour fitness centre
  • Sauna
  • Steam room
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
Feel at home
  • Babysitting (surcharge)
  • Children's pool
  • Children's club (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Choose dates to view prices

About this area

What's nearby

  • On the beach
  • Akumal Beach - 16 min drive
  • Xplor Theme Park - 17 min drive
  • Ferry to Cozumel - 21 min drive
  • Xcaret Eco Theme Park - 21 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 74 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 21 miles/33.8 km
  • Airport shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Theme park shuttle (surcharge)

About this property

Hotel Esencia

5-star luxury resort by the ocean, rejuvenated in 2021
At Hotel Esencia, you can look forward to a round-trip airport shuttle, a beach bar and a poolside bar. With a white sand beach, free beach cabanas and sunloungers, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, hydrotherapy and a body wrap at the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature garden views and al fresco dining. Aerobics classes and yoga classes are offered at the 24-hour gym; other things to do include kayaking and beach volleyball. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as a terrace and an art gallery on site.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with sunloungers, pool umbrellas and a lifeguard on site
  • Free self-parking and valet parking
  • Cooked-to-order breakfast (surcharge), limo/town car service and a free beach club on site
  • Luggage storage, coffee/tea in the lobby and a porter/bellboy
  • Guest reviews give good marks for the helpful staff
Room features
All 48 individually furnished rooms offer comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as furnished patios and pillow menu.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with eco-friendly toiletries and hairdryers
  • 32-inch flat-screen TVs with Netflix, streaming services and cable channels
  • Wardrobes/cupboards, childcare services and coffee/tea makers

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Enhanced food service safety measures are in place
On-site PCR COVID-19 testing is available for a USD 175 on-site COVID-19 testing (PCR screening) is available for a fee, and antigen/rapid COVID-19 testing is available for a USD 100 fee; reservations required for on-site testing
This information is provided by our partners.

At a glance

Hotel size

  • 48 units
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until 12:30 AM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal, ferry terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • The check-in location differs from the property location; to check in, go to Casa Maya
  • Guests will receive an email 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • Babysitting*
  • Children's club*

Pets

  • Pets allowed (dogs only, 1 per room, up to 22 lbs)*
  • Service animals welcome
  • Restrictions apply*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))

Parking

  • Free uncovered on-site self-parking
  • Free uncovered on-site valet parking
  • On-site parking includes off-street options

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Cruise terminal shuttle*
  • Ferry terminal shuttle*

Off-site

  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • 3 restaurants
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private picnics
  • 24-hour room service

Travelling with children

  • Children's club (surcharge)
  • Children's pool
  • Childcare in room (surcharge)
  • Lifeguard on site

What to do

  • On the beach
  • Free beach club
  • Fitness classes
  • Yoga classes
  • Beach volleyball
  • Kayaking
  • Sailing
  • Free use of nearby fitness centre
  • Scuba-diving nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Water sports equipment

Facilities

  • 16 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Communal living room
  • 24-hour fitness centre
  • 2 outdoor pools
  • Art gallery on site
  • Designer shops on site
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Handrails in stairwells
  • Close-captioned TV
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • 32-inch flat-screen TV
  • Cable TV channels
  • Netflix

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Dressing gowns and slippers
  • Iron/ironing board (on request)
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Premium bedding
  • Memory-foam mattress

What to enjoy

  • In-room massage
  • Furnished patio
  • Individually furnished and decorated

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls
  • Electrical adapters/chargers

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The on-site spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Dining

Beefbar Restaurant – Overlooking the garden, this theme restaurant only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting).
Mistura Restaurant – Overlooking the ocean, this restaurant serves breakfast, lunch and dinner. Open daily.
Room Service – On-site restaurant. Open 24 hours. Open daily.
TAIYO – On-site sushi bar. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 45 and USD 90 for adults, and USD 23 and USD 45 for children (approximately)
  • Airport shuttle service is offered for an extra charge of USD 225 per vehicle (one-way. Maximum occupancy 4)
  • Cruise ship terminal shuttle and ferry terminal shuttle services are offered for an extra charge
  • Theme park shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Cots/infant beds are available for USD 150.0 per night
  • Rollaway beds are available for USD 150.0 per night
  • Children's club access is available for an extra charge
  • Airport shuttle service for children up to age 11 costs USD 225 (one-way)
  • Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and sofa beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 200 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 72 hours between bookings, and can be accessed from outside the building via exterior corridors.

On-site PCR COVID-19 testing is available for a USD 175 fee, and antigen/rapid COVID-19 testing is available for a USD 100 fee; reservations are required for on-site testing.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

This property does not have lifts.

This property uses a grey water recycling system and eco-friendly cleaning products.

Guests can rest easy knowing that there's a smoke detector on site.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards and cash.

Also known as

Esencia Hotel Xpu-Ha
Esencia Hotel
Esencia Xpu-Ha
Hotel Esencia Xpu-Ha
Esencia Hotel Playa Del Carmen
Esencia Hotel Playa Del Carmen
Hotel Esencia Riviera Maya, Mexico - Xpu-Ha
Hotel Esencia Riviera Maya
Hotel Esencia Resort
Hotel Esencia Xpu-Ha
Hotel Esencia Resort Xpu-Ha

Frequently asked questions

Does Hotel Esencia offer free cancellation for a full refund?
Yes, Hotel Esencia does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Hotel Esencia?
As of 26 September 2022, prices found for a 1-night stay for 2 adults at Hotel Esencia on 5 October 2022 start from €2,695, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Hotel Esencia?
This property confirms that on-site COVID-19 testing (PCR screening) is available for a fee. Furthermore, on-site COVID-19 testing (antigen/rapid screening) is available for a fee, disinfectant is used to clean the property and guests are provided with hand sanitiser. Please note that this information has been provided by our partners.
Is there a pool at Hotel Esencia?
Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Hotel Esencia?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 22 lbs per pet. There's a charge of USD 200 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Esencia?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Hotel Esencia?
Yes, an airport shuttle is available. The charge is USD 225 per vehicle one-way.
What are the check-in and check-out times at Hotel Esencia?
You can check in from 3:00 PM - 12:30 AM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Esencia and nearby?
Have fun with on-site activities such as kayaking, volleyball and sail boating. Additional recreation on-site includes aerobics and yoga. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Hotel Esencia also has a 24-hour fitness centre and a sauna, as well as a picnic area and a garden.
Are there restaurants at or near Hotel Esencia?
Yes, there are 3 on-site restaurants, featuring al fresco dining and garden views. Nearby restaurants include Paparazzi (3.3 mi), Le Bistrot Chez Dede & Lalo (3.3 mi) and Bamboo Cafe & Smoothies (3.3 mi).
Does Hotel Esencia have any outdoor private spaces?
Yes, every room features a furnished patio.
What's the area around Hotel Esencia like?
Hotel Esencia is a short 1-minute walk from Cenote Cristalino and 7 minutes' walk from Cenote Azul.

Overall score and ratings

9.6

Exceptional

9.9/10

Cleanliness

9.4/10

Staff & service

10.0/10

Amenities

9.6/10

Property conditions & facilities

10/10 Exceptional

Hotel Esencia is an absolute gem! Hands down my favorite 5 star property we have ever stayed at. It’s great for both families and couples. Beef Bar restaurant, although very expensive, is unreal and worth every penny! The beach is perfect and the lagoon Manatee tour with Pansqual is a must! A few minor complains are that we were charged a ghastly price for a second round of covid testing after our original flight was canceled so we had to retest. The tests were only advertised as complimentary all over their social media and website. Also don’t expect immediate 5 star service as staffing is quite sparse due to COVID-19 (which is understandable). With that being said I give the property 5 stars without question and would highly recommend to everyone!!
5-night family trip
Verified Expedia guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best. Place. Ever. Everything and everyone was amazing.
5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great hotel
Lovely stay. The property is very nice. The pools are great, the beach is awesome. Really nice beach. Service was great. Food was great. Gym was fabulous. Highly recommend to those going to the area.
3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Just Amazing !!!
Meri, 2-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

8-night trip
Verified Expedia guest review

10/10 Exceptional

Beautiful place
Beautiful property, one of the finest in the world, not for corporate people
Raymond, 4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Wonderful get away
It was amazing. Staff was wonderful, service was great. Food was excellent. V luxurious, perfect for family get away, which is what we were looking for and hoping for. We thought we would e plots the Mayan ruins and Tulum, but it was hard to tear ourselves away from the hotel. The beach was fantastic and although it was spring break, there was always seating at the restaurants.
7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

priscilla, 5-night romance trip
Verified Hotels.com guest review