Swissôtel Santa Cruz De La Sierra

Photo gallery for Swissôtel Santa Cruz De La Sierra

Reception
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, desk
Minibar, in-room safe, individually decorated, desk

Overview of Swissôtel Santa Cruz De La Sierra

VIP Access

Swissôtel Santa Cruz De La Sierra

4.5 star property
Luxury hotel in Santa Cruz with outdoor pool and restaurant

8.6/10 Fabulous

13 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
Map
Canal Isuto, Los Pachio, Barrio 2 De Abril, Santa Cruz
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Sauna
  • Spa tub
  • Pool bar
  • 24-hour room service
  • Spa services
  • 3 meeting rooms
  • Airport shuttle
For families
  • Free cots/infant beds
  • Daily housekeeping
  • Coffee/tea maker
  • Blackout curtains
  • Lift
  • Minibar
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Ventura Mall - 2 min drive
  • Plaza 24 de Septiembre - 15 min drive
  • Cine Center - 19 min drive
  • Guembe Biocenter - 20 min drive
  • AquaLand - 32 min drive

Getting around

  • Santa Cruz (VVI-Viru Viru Intl.) - 26 min drive
  • Airport shuttle (surcharge)

About this property

Swissôtel Santa Cruz De La Sierra

Swissôtel Santa Cruz De La Sierra offers an airport shuttle (available 24 hours) for BOB 278.40 per vehicle roundtrip. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 138 rooms

Arriving/Leaving

  • Check-in time starts at 3:00 PM
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only, 2 per room, up to 22 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking is limited
  • Free off-site parking within 16 ft
  • Street parking available

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7:00 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • 24-hour room service

Working away

  • 3 meeting rooms
  • Conference space (926 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • Communal living room
  • Fitness centre
  • An outdoor pool
  • Spa services
  • Hot tub
  • Sauna

Accessibility

  • Braille/raised signage
  • Lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Well-lit path to entrance

Languages spoken

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually decorated

Freshen up

  • Partially open bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Dining

Blu Spirits – This rooftop bar serves lunch and dinner.
Elsa – This restaurant specialises in international cuisine and serves lunch and dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • All residents of Bolivia may be charged the national value-added tax (13%) upon checkout. Non-residents on a tourist visa are exempt from this tax. To qualify for a tax exemption, tourists must present a valid passport, along with the migration card they received upon arrival in the country at check-in.
  • Airport shuttle transfer per adult: BOB 137 (one-way)
  • Airport shuttle transfer per child: BOB 137 (one-way), (from 5 to 12 years old)

Optional extras

  • Buffet breakfast is offered for an extra charge of BOB 95 for adults and BOB 32 for children (approximately)
  • Airport shuttle service is offered for an extra charge of BOB 278.40 per vehicle (roundtrip. Maximum occupancy 3)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Airport shuttle service for children up to age 12 costs BOB 0

Pets

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of BOB 104.40 per accommodation, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Pool access available from 8:30 AM to 6:30 PM
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.

Policies

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards and cash.

Also known as

Swissotel Santa Cruz La Sierra
Swissôtel Santa Cruz De La Sierra Hotel
Swissôtel Santa Cruz De La Sierra Santa Cruz
Swissôtel Santa Cruz De La Sierra Hotel Santa Cruz
Swissôtel Santa Cruz De La Sierra (Opening October 2020)

Frequently asked questions

Overall score and ratings

8.6

Fabulous

9.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

8/10 Very good

Ivan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel clean and excelente service
Alvaro, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The employees so helpful
Marcelo, 2-night trip
Verified Expedia guest review

10/10 Exceptional

We had a very nice time at this Hotel. It was very clean and the beds are comfortable. The rooms overlooking the forest are worth the upgrade. The staff was very nice and attentive. They honored our Expedia VIP perks and went beyond that to make us happy. The restaurant was awesome. They have many choices on the menu and very good food. Saturday Brunch was phenomenal. Our servers were Richard and David and they really showed they know about customer service. But everyone was nice and they all worked like a team. They had some live music which sounded nice, but it would have been better if it wasn't so loud in the lobby area. We had a hard time hearing the receptionist when we checked out.
Gerald, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Mayer, 1-night trip
Verified Hotels.com guest review

4/10 Fair

My vip status reservation explicitly stated perks such as free welcome beverage, late check-out and room upgrade. Only a beverage was provided, though it was terrible. When I enquired about those, they flat out rejected layout check out even though the hotel was far from full, and condescendingly offered lat check out. Lower staff were the kindest and serviced minded employees, those in higher ranks (e.g front desk) were terrible.
Julio Gabriel, 1-night family trip
Verified Expedia guest review

8/10 Very good

Jorge, 2-night trip
Verified Expedia guest review

8/10 Very good

Excelente vista
Increíbles vistas desde la piscina, muy bien ubicado y cómodo, vuelvo cualquier momento
Roberto, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

My wife and I celebrate her birthday here and it was a wonderful choice! Its a little away from the malls and other shopping store, but it is worth it! The hotel have beautiful art located at the entrance and around the restaurants and lounge. Staff is over the top very polite and aware of every detail, they are very hospitality friendly! The pool is on level 20 and the view is so breath taken even at night. This hotel is Top 3 of my list in Santa Cruz would go back again!
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excelente Hotel
Excelente hotel, muy comodo, limpio y muy buena atención, totalmente recomendable
Enrique, 1-night trip
Verified Hotels.com guest review