Grand Palladium Vallarta Resort & Spa - All Inclusive

Great customer service. Everyone was attentive with

We arrived. Is was a flea in the room. Towels all in a very bad condition It is not a good condition hotel. Do not care for COVID. Nothing at all

A lot more walking than I expected to get to rooms and restaurants and the humidity made that part worse. Couldn’t get reservations for dinner same day at 10am because they were already booked which was really disappointing. Ordered room service for 3 and it was cold. Hospitality of workers was awesome, especially the men helping with luggage, they made great recommendations since we had to venture outside of hotel for dinner.

The staff were great. Special shoutout to Eder that runs the water sports. He made sure my wife had a memorable experience by helping her catch some nice waves. He saw that she was struggling and he paddled out and took her to the right spot to get on the wave. Super cool. Also, David at the Mexican restaurant was a great server that made sure we were very happy with our meal. Other than that we weren’t really impressed with the overall food and drink experience. The Sports Bar is really bad....terrible food, you must avoid eating there. The buffet was pretty good and the 2 restaurants for dinner that we went to were good. We did the Italian and mexican restaurants for dinner. I was told to avoid the Asian one by a few guest. Overall if you are a surfer you can’t beat the location....Punta Burros is a really fun wave. That is pretty much the only reason we stayed...were not really into the all inclusive vibe. The drinks seems weak and the soda used for mixers out of the gun seemed flat. Also, very limited beer option. The bars only had dos XX. You can get coors light in your room and one other beer I’ve never heard of. Bottles of water are not available at the bars....you have to go to the front desk.

The rooms need more maintenance. Especially the restrooms. The handles in the bathtub are loose. Anyone can fall and have serious injuries.

I loved how close this resort was to a surf spot. Staff were super nice and helpful, and food was tasty.

Les mandare email que se mando a Ustedes y nunca han contestado y al hotel Gran Paladium igual. urge su ayuda a que les autoricen a ustedes me regresen a mi tarjeta de credito las DOS noches que no me regresaron. necesito de su ayuda.

The staff were beyond rude to my partner/I and not helpful at all with my father in law and his partner. They needed extra help getting around and understanding how to use their phones to scan the restaurant menus. We had to check out the next day and pay twice as much at another resort instead. Very disappointed and was not even offered a sincere apology, much less a refund. I would DEFINITELY not recommend this resort. Look elsewhere!! This was a waste of time and money.

This is my second time staying at The Grand Palladium Vallarta Resort and Spa. All I can say it’s that is totally worth staying there. All the staff is super friendly and helpful, always with a smile, the installations now during the pandemic are very well take care. Very clean and sanitized. You can enjoy a good vacations.

Fantastic service great food and everyone was super nice