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Emporio Veracruz Hotel

Photo gallery for Emporio Veracruz Hotel

Beach
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Indoor pool, 2 outdoor pools
Premium bedding, in-room safe, desk, blackout curtains

Overview of Emporio Veracruz Hotel

Emporio Veracruz Hotel

3.5 star property
Bayfront hotel with spa, near Veracruz Harbour

8.4/10 Very good

1,000 verified Hotels.com guest reviews

Popular amenities

  • Parking available
  • Pool
  • Internet access
  • Gym
  • Air conditioning
  • Bathtub
Map
Paseo Del Malecon No 244, Veracruz, VER, 91700

Room options

About this area

What's nearby

  • In Malecon
  • Veracruz Harbour - 5 min walk
  • Veracruz Aquarium - 24 min walk
  • World Trade Center Veracruz - 22 min drive
  • Mocambo Beach - 24 min drive

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 27 min drive
  • Veracruz Central Station - 11 min walk

Restaurants

  • Pescaderia Gandara - 4 min walk
  • El Cochinito De Oro - 4 min walk
  • Bendita Tierra - 5 min walk
  • La Suriana II - 5 min walk
  • Nieves del Malecón ¡Pásele Güero Güera! - 5 min walk

About this property

Emporio Veracruz Hotel

Emporio Veracruz Hotel features a rooftop terrace and puts you within a 10-minute walk of Veracruz Harbour. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include 2 outdoor pools, an indoor pool and a poolside bar. The helpful staff and restaurant get good marks from fellow travellers.

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global) and COVID-19 Guidelines (CDC)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 223 rooms
  • Arranged over 9 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-out available
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
  • To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cots (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • WiFi and wired Internet access in public areas*
  • Free wired Internet access in rooms

Parking

  • Secured covered on-site self-parking (USD 10 per night)
  • On-site valet parking (USD 20 per night)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–noon
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children's pool

What to do

  • Shopping
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference space (1788 square feet)

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 2 buildings/towers
  • Built in 1952
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Fireplace in lobby
  • Television in common areas
  • Health club
  • 2 outdoor pools
  • An indoor pool
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance

Languages

  • English
  • French
  • Spanish

Room amenities

Be entertained

  • IPod docking station
  • DVD player
  • 32-inch plasma TV
  • Cable TV channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free wired Internet and WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages and Thai massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Fees & policies

Optional extras

  • WiFi is available in guest rooms for USD 15 per night (rates may vary)
  • WiFi is available in public areas for USD 15 per night (rates may vary)
  • Wired Internet access is available in public areas for USD 15 per night (rates may vary)
  • Buffet breakfast is offered for an extra charge of USD 249 for adults and USD 149 for children (approximately)

Parking

  • Covered self-parking costs USD 10 per night
  • Valet parking costs USD 20 per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global) and COVID-19 Guidelines (CDC).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards on site.

This property accepts credit cards. Cash is not accepted.

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Also known as

Emporio Veracruz Hotel
Emporio Hotel
Emporio Veracruz
Emporio Veracruz Hotel Hotel
Emporio Veracruz Hotel Veracruz
Emporio Veracruz Hotel Hotel Veracruz

Frequently asked questions

Does Emporio Veracruz Hotel offer free cancellation for a full refund?
Yes, Emporio Veracruz Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Emporio Veracruz Hotel?
As of 30 November 2022, prices found for a 1-night stay for 2 adults at Emporio Veracruz Hotel on 7 December 2022 start from €80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Emporio Veracruz Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Emporio Veracruz Hotel?
Yes, there are 2 outdoor pools, an indoor pool and a children's pool.
Are pets allowed at Emporio Veracruz Hotel?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Emporio Veracruz Hotel?
Yes. Self-parking costs USD 10 per night. Valet parking costs USD 20 per night.
What are the check-in and check-out times at Emporio Veracruz Hotel?
You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Emporio Veracruz Hotel and nearby?
Have fun with activities such as hiking, mountain biking and skydiving, and practise your swing at the nearby golf course. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 2 outdoor swimming pools. Emporio Veracruz Hotel also has an indoor pool and a sauna, as well as a steam room.
Are there restaurants at or near Emporio Veracruz Hotel?
Yes, there are 3 on-site restaurants. Nearby restaurants include Pescaderia Gandara (4-min walk), El Cochinito De Oro (4-min walk) and Bendita Tierra (5-min walk).
Does Emporio Veracruz Hotel have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Emporio Veracruz Hotel like?
Emporio Veracruz Hotel is in Malecon, a short 5-minute walk from Veracruz Harbour and 7 minutes' walk from Veracruz Cathedral. The local area is good for families and and our guests say that it is very central.

Overall score and ratings

8.4

Very good

8.8/10

Cleanliness

8.7/10

Staff & service

8.5/10

Amenities

8.4/10

Property conditions & facilities

8.5/10

Eco-friendliness

10/10 Exceptional

The buffets
Richard, 2-night romance trip
Verified Expedia guest review

10/10 Exceptional

The hotel was modern, beautiful pool and great views.
Talia, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

It has a great view of the port and the city. The location is fabulous
Maria, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Great, but needed to fix elevator faster and have central AC instead of mini split in room.
Juan, 1-night family trip
Verified Orbitz guest review

8/10 Very good

Excelente ubicación y hotel en buenas condiciones. IMPORTANTE AGILIZAR LOS PROCESOS DE CHECK IN Y CHECK OUT, SON MUY BUROCRÁTICOS
Antonio, 3-night family trip
Verified Expedia guest review

6/10 Good

We stayed at here in 2014 and very much loved everything Al put the hotel. In 2022 we decided to stay here again and it was a totally different experience. Only one elevator worked except for the two side small elevators. One needed to be serviced as it caught several of our arms and hands in the door closing. Once to our room there were lights that didn’t work above the bathroom sink area, dirty sliding door curtains that had what looked like blood or ketchup smeared all over them. Our patio door was so hard that our 11 and 13 year old couldn’t open or close them. The adults had a hard time also. The toilet ran the entire time we were there even after we told the front desk repeatedly. I will say the majority of the staff are very accommodating but the bar staff treated us like we were bothering them when we wanted to order drinks. Jorge was young and spoke some English (we spoke native Spanish so not an issue) but his customer service was the most disappointing. Next year we will definitely makes plans to stay somewhere else. No matter how great the location is, the hotel as a whole has gone down hill.
Shayla Mcfee, 7-night family trip
Verified Expedia guest review

8/10 Very good

My 4 day stay was good for the most part. There were a few minor inconveniences, my coffee maker was dirty when i arrived, and was never cleaned the whole time i was there. My card for entry to my room deactived 3 times, and on my last night we had no cold water. Inconveniences that i overlooked because my room had a great view of the ocean and the city. Staff was friendly and helpful despite all this. I would still consider coming back here in the future.
Elizabeth, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Martha, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Alma R, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ingrid, 1-night trip
Verified Expedia guest review