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Riu Palace Mexico All Inclusive

Photo gallery for Riu Palace Mexico All Inclusive

Property grounds
View from property
Minibar, in-room safe, blackout curtains, iron/ironing board
6 restaurants, breakfast and dinner served, Italian cuisine
Reception

Overview of Riu Palace Mexico All Inclusive

Riu Palace Mexico All Inclusive

4.0 star property
Playa del Carmen beachfront property with 6 restaurants, spa

8.8/10 Fabulous

1,002 verified Hotels.com guest reviews

Property highlights

  • Free breakfast
  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

Guests rated this location 9.5/10 - Exceptional

Main amenities
  • Daily housekeeping
  • On the beach
  • 6 restaurants and 4 bars/lounges
  • Full-service spa
  • 4 outdoor pools
  • Free children's club
  • Health club
  • Sauna
  • Beach sunloungers
  • Beach towels
  • Children's pool
  • Spa tub
Feel at home
  • Children's pool
  • Children's club
  • Playground on site
  • Private bathroom
  • Separate bath and shower
  • Living room

Room options

About this area

What's nearby

  • In Playacar
  • Playa del Carmen Main Beach - 38 min walk
  • Playacar Golf Club - 2 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Mamitas Beach - 17 min drive
  • Quinta Avenida - 8 min drive
  • Xplor Theme Park - 10 min drive
  • Xcaret Eco Theme Park - 13 min drive
  • Ferry to Cozumel - 13 min drive
  • Gran Coyote Golf - 11 min drive
  • El Camaleon Mayakoba Golf Course - 16 min drive

Getting around

  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km

Restaurants

  • Desayuno Don Juan - 5 min walk
  • Rosa Roja - 1 min walk
  • Turquesa - 7 min walk
  • Starbucks - 3 min walk
  • Cupcake Cafe - 10 min walk

About this property

Riu Palace Mexico All Inclusive

At Riu Palace Mexico All Inclusive, you can hit the beach to get a beach massage or relax on a sunlounger, plus you'll be within a 10-minute drive of Playa del Carmen Main Beach. 4 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 6 restaurants, serves breakfast and dinner. Other highlights at this upmarket property include 4 bars/lounges, a free kid's club and a poolside bar. Fellow travellers say good things about the helpful staff and beach.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorised water sports are included.

Water activities

Snorkelling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing
Yoga

Entertainment

On-site entertainment and activities
Access to off-site nightclubs
On-site live performances

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
The property is disinfected using an electrostatic spray
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 434 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Express check-in/out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free uncovered on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 6 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • 24-hour room service

Travelling with children

  • Free children's club
  • Children's pool
  • Playground

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Volleyball
  • Kayaking
  • Sailing
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness centre
  • Bike rentals nearby
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 4 outdoor pools
  • Full-service spa
  • Hot tub
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Lift
  • Accessible bathroom (selected rooms)
  • In-room accessibility (selected rooms)

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate sitting area

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

Spa

Renova has massage/treatment rooms. Services include massages. The spa is equipped with a steam room. The spa is open daily.

Dining

Don Julian – This buffet restaurant serves breakfast and dinner.
La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
La Bodega – This restaurant specialises in Mexican cuisine. Open daily.
Miyagi – This restaurant specialises in Japanese cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in fusion cuisine and only serves dinner. Open daily.

Awards and affiliations

Green/Sustainable Property
This property participates in Travelife, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: MXN 31.12 per accommodation, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

The property is cleaned and disinfected with electrostatic spray; disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Policies

<p>Only registered guests are allowed in the guestrooms.</p> <p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on site.</p> <p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.</p> <p>The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.</p><p>This property accepts credit cards. Cash is not accepted.</p> <p>This property reserves the right to pre-authorise the guest's credit card prior to arrival. </p>
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Also known as

Riu Palace Mexico All Inclusive Playa del Carmen
Riu Palace Mexico All Inclusive
Riu Palace Mexico Playa del Carmen
Riu Palace Mexico
Riu Mexico Inclusive Inclusive
Riu Palace Mexico All Inclusive Playa del Carmen
Riu Palace Mexico All Inclusive All-inclusive property

Frequently asked questions

Does Riu Palace Mexico All Inclusive offer free cancellation for a full refund?
Yes, Riu Palace Mexico All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Riu Palace Mexico All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Riu Palace Mexico All Inclusive?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Riu Palace Mexico All Inclusive?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Riu Palace Mexico All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Riu Palace Mexico All Inclusive?
You can check in from 3:00 PM - anytime. Check-out time is 11:00 AM. Express check-in and check-out are available.
What is there to do at Riu Palace Mexico All Inclusive and nearby?
Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes aerobics and volleyball. Indulge in a treatment at the spa, soothe your senses in the hot tub or go for a swim in one of the 4 outdoor swimming pools. Riu Palace Mexico All Inclusive also has 4 bars and a sauna, as well as a health club and a garden.
Are there restaurants at or near Riu Palace Mexico All Inclusive?
Yes, there are 6 on-site restaurants, featuring Italian cuisine.
Does Riu Palace Mexico All Inclusive have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Riu Palace Mexico All Inclusive like?
Riu Palace Mexico All Inclusive is in Playacar, a short 1-minute walk from Piste Cyclable sur Paseo Xaman-Ha.

Reviews

8.8

Fabulous

9.1/10

Cleanliness

9.3/10

Staff & service

8.6/10

Amenities

8.7/10

Property conditions & facilities

8.7/10

Eco-friendliness

Reviews

10/10 Exceptional

Everything was great!
Verified Orbitz guest review

10/10 Exceptional

Amazing amazing amazing……me and my girlfriend had an unforgettable time at Riu Palace MX. We will be back for sure and I would recommend to anyone that Riu is the place to stay…..thank you so much Riu!!!
Verified Expedia guest review

8/10 Very good

Nice property.
Sofya, 5-night family trip
Verified Expedia guest review

6/10 Good

ILIE, 10-night trip
Verified Orbitz guest review

10/10 Exceptional

Verified Expedia guest review

10/10 Exceptional

Verified Expedia guest review

8/10 Very good

Ok
Verified Expedia guest review

10/10 Exceptional

The entertainment was not good
Verified Orbitz guest review

8/10 Very good

Clean, safe and lots of setting on the beach
Verified Expedia guest review

10/10 Exceptional

Excellent resort for a family vacation, the staff is very friendly, the beach is clean, the food is great, we had a great time in Playa del Carmen.
MARIO, 4-night family trip
Verified Expedia guest review