Riu Palace Mexico - Adults Only - All Inclusive

Property class: 4

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At Riu Palace Mexico - Adults Only - All Inclusive, you can spend time at the beach relaxing on a sunlounger, plus you'll be within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. 5 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 9 restaurants, serves breakfast and dinner. Other highlights include 4 bars/lounges, a poolside bar and a health club. The helpful staff and beach location get great marks from fellow travellers.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Free parking
  • Free Wi-Fi

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 9 restaurants and 4 bars/lounges
  • Full-service spa
  • 5 outdoor pools
  • Health club
  • Steam room
  • Beach sunloungers
  • Beach towels
  • Pool bar
  • Swim-up bar
  • 24-hour room service

Feel at home (6)

  • Private bathroom
  • Separate bath and shower
  • Living room
  • Television
  • Garden
  • Daily housekeeping

Why we love this property

Beachfront bliss
The all-inclusive property sits on a white sand beach. Adventure beckons through snorkelling, sailing, and surfing, or relaxation awaits with beachside massages.
Dining options galore
Savour diverse dining at six restaurants, four bars, and a cafe. Italian cuisine delights. The free buffet breakfast offers vegan and vegetarian options.
Splash and relax
This all-inclusive hotel features 4 outdoor pools, a children's pool, and a hot tub. Pool loungers, umbrellas, and swim-up bar create a perfect oasis.

Room options

Available filters for rooms
Showing 45 of 45 rooms

View all photos for Room

A modern hotel room with a large bed, a nightstand with a phone, and a bathroom with a bathtub.

Room

  • 47 sq m
  • Sleeps 3

View all photos for Suite Deluxe

An aerial view of a coastal resort with a central building surrounded by beachside villas, a swimming pool, and a beach with sun loungers.

Suite Deluxe

  • 47 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior

An aerial view of a coastal resort with a central building surrounded by beachside villas, a swimming pool, and a beach with sun loungers.

Suite Junior

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

Junior Suite (B2C-US)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

Junior Suite (B2C-CA)

  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds

Junior Suite, Garden View (U)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, U)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Elite Club, Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, U)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, U)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, U)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, C)

  • Sleeps 2
  • 1 King Bed

Suite (Swim-Up, C)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Adults Only, C)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

  • Sleeps 3
  • 1 King Bed

Junior Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 King Bed

Junior Suite (Elite Club, Swim-Up, B2C-US)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, B2C-US)

  • Sleeps 2
  • 1 Double Bed

Suite (Swim-Up, B2C-US)

  • Sleeps 2
  • 1 Double Bed

Junior Suite, Garden View (Elite Club, B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite (Elite Club, Swim-Up, B2C-CA)

  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club,B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Suite (Swim Up | B2C-CA)

  • Sleeps 2
  • 2 Double Beds

Junior Suite, Garden View (E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite (Swimp up, Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swimp up, Elite Club, +18yrs| E)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Junior Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Garden View (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite, Private Pool (Elite Club, +18yrs | L)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

Suite, Garden View (Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Suite (Swim up, Elite Club | M)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite (+18 yrs, E)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (18 yrs, L)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite (+18yrs, M)

  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • Sleeps 3
  • 1 Double Bed

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About the area

Map
Avda. Xaman-Ha, Manzana 3, Lote 4, Condominio Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 2 min walk - 0.2 km
  • Playacar Beach - 8 min walk - 0.7 km
  • Playacar Golf Club - 10 min walk - 0.8 km
  • Mayan Ruins of Playacar - 14 min walk - 1.2 km
  • Xaman Ha Aviary - 4 min drive - 1.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 55 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/19.9 km

Restaurants

  • ‪Viva Wyndham Maya - ‬6 min walk
  • ‪rosa roja - ‬2 min walk
  • ‪Turquesa - ‬8 min walk
  • ‪Occidental Allegro - ‬8 min walk
  • ‪Cupcake Cafe - ‬11 min walk

About this property

Riu Palace Mexico - Adults Only - All Inclusive

  • At Riu Palace Mexico - Adults Only - All Inclusive, you can spend time at the beach relaxing on a sunlounger, plus you'll be within a 10-minute drive of Playa del Carmen Maritime Terminal and Quinta Avenida. 5 outdoor pools provide plenty of fun, while guests in the mood for pampering can indulge in massages at the spa. Don Julian, one of 9 restaurants, serves breakfast and dinner. Other highlights include 4 bars/lounges, a poolside bar and a health club. The helpful staff and beach location get great marks from fellow travellers.

All-inclusive details

  • Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

    • All buffet and à la carte meals, snacks and beverages included
    • 24-hour room service (limited menu)
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties

Activities and facilities/equipment

  • All non-motorised water sports are included.

Water activities

    • Snorkelling
    • Windsurfing

Land activities

    • Fitness facilities
    • Tennis
    • Volleyball

Lessons/classes/games

    • Dancing
    • Yoga

Entertainment

    • On-site entertainment and activities
    • Access to off-site nightclubs
    • On-site live performances

At a glance

Hotel size

    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: 11:30 PM
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum guest age is 18
    • Minimum check-in age is 18

Children

    • No cots (infant beds)

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

Parking

    • Free uncovered on-site self-parking

Other information

    • Designated smoking areas
    • Caters to adults only

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10:30 AM
  • 9 restaurants
  • 4 bars/lounges
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

What to do

  • On the beach
  • Tennis
  • Fitness classes
  • Kayaking
  • Sailing
  • Personal watercraft (motorised)
  • Snorkelling
  • Surfing/body boarding
  • Windsurfing
  • Shopping
  • Pool table
  • Free use of nearby fitness centre
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bike on-site
  • Beach sunloungers
  • Beach towels
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • ATM/banking
  • Garden
  • Television in common areas
  • Health club
  • 5 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Vegan dining options
  • Vegetarian dining options
  • Locally owned and organised tours and activities
  • Local culture and ecosystem education
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Art Deco architecture

Accessibility

  • Lift
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Closed-captioned TV

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Balcony
  • Separate living room

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • Recycling
  • Water-efficient showers only

Special features

Spa

Renova has massage/treatment rooms. Services include massages. The spa is open daily.

Dining

Don Julian – This buffet restaurant serves breakfast and dinner. Open daily.
La Dolce Vita – This restaurant specialises in Italian cuisine and only serves dinner. Open daily.
Miyagi – This restaurant specialises in Asian cuisine and only serves dinner. Open daily.
Krystal – This restaurant specialises in Fusion cuisine and only serves dinner. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 58.66 per accommodation, per night

Renovations and closures

The property will be renovating from 4 May 2026 to 19 September 2026 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Lift
  • Exterior
  • Fitness facilities
  • Front desk
  • Guestrooms
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
  • Sauna
  • Spa
  • Hot tub
  • Tennis courts

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector and a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
Property Registration Number 008-007-003931/2025
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Also known as

Riu Palace Mexico All Inclusive Playa del Carmen
Riu Palace Mexico All Inclusive
Riu Palace Mexico Playa del Carmen
Riu Palace Mexico
Riu Mexico Inclusive Inclusive
Riu Palace Mexico All Inclusive
Hotel Riu Palace Mexico - All Inclusive Playa del Carmen
Hotel Riu Palace Mexico - All Inclusive All-inclusive property

Frequently asked questions

Does Riu Palace Mexico - Adults Only - All Inclusive offer free cancellation for a full refund?

Yes, Riu Palace Mexico - Adults Only - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Riu Palace Mexico - Adults Only - All Inclusive?

Yes, there are 5 outdoor pools.

Are pets allowed at Riu Palace Mexico - Adults Only - All Inclusive?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Riu Palace Mexico - Adults Only - All Inclusive?

Yes, there's free self parking.

What are the check-in and check-out times at Riu Palace Mexico - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Check-out time is noon.

What is there to do at Riu Palace Mexico - Adults Only - All Inclusive and nearby?

Have fun with on-site activities such as kayaking, sailing and windsurfing and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes. Indulge in a treatment at the spa and enjoy a swim in one of the 5 outdoor swimming pools. Riu Palace Mexico - Adults Only - All Inclusive also has 4 bars and a steam room, as well as spa services and a garden.

Are there restaurants at or near Riu Palace Mexico - Adults Only - All Inclusive?

Yes, there are 9 on-site restaurants, featuring Italian cuisine.

Does Riu Palace Mexico - Adults Only - All Inclusive have any outdoor private spaces?

Yes, every room features a balcony.

What's the area around Riu Palace Mexico - Adults Only - All Inclusive like?

Riu Palace Mexico - Adults Only - All Inclusive is a short 9-minute walk from Playacar Beach and 16 minutes' walk from Mayan Ruins of Playacar.

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Reviews

Riu Palace Mexico - Adults Only - All Inclusive Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Amenities

9.4

Staff & service

8.8

Property conditions & facilities

Guest review summary

What guests liked

  • The restaurant offered a wide variety of delicious food options with many choices and attentive staff. (82 reviews)
  • The pool area was perfect, clean, and offered a variety of fun activities for guests. (16 reviews)
  • Breakfast was a highlight with many guests praising its quality and variety. (4 reviews)
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From real guest reviews summarized by AI.
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Popular mentions

Food
Service staff
Room
Beach
Entertainment
Buffets
Restaurant
Location
Drinks
Family friendly

Reviews

Verified review

10/10 Exceptional

Very good food and great service.
Verified review

10/10 Exceptional

Fun safe environment to have a nice relaxing vacation on Spring Break, pool and food what was expected
Verified review

8/10 Very good

Great location, staff was amazing. Excellent service
Verified review

8/10 Very good

Very beautiful property that is well maintained. Staff friendly and professional. Rooms are dated but clean. Overall, great experience. Food was okay for an all inclusive. Loved our stay.
Verified review

10/10 Exceptional

The house maintenance people do an excellent job, the bartenders and all the people that work the kitchen and restaurants are awesome. Entertainment people give a great show. Overall I would give at least 5 stars to this resort.
Verified review

10/10 Exceptional

Food is the best. Specually on Thursday night. Pools are rather small but work well. Property is a little outdated but very clean. The coffee shop serves great coffee included. Your staff are friendly.
Verified review

8/10 Very good

The property is really nice, and we enjoyed the pool and beach. All the staff were super friendly and helpful. The food was nothing exciting but not terrible. Our room was clean but was on the older side, and was a little loud, but I think that was our proximity to the laundry room. Overall, a nice place to stay if you want a good experience, but don't have a huge budget.
Verified review

10/10 Exceptional

I like the place, the staff was incredibly nice, clean room
Verified review

10/10 Exceptional

Room was very clean, staff very helpfull, and thw resort itself screams "VACATION"
Verified review

10/10 Exceptional

Great Hotel and great Staff. Very clean rooms and food was great. beautiful beach
Verified review

10/10 Exceptional

Wonderful stay great service, clean rooms, pools were perfect. Would stay here again.
Verified review

10/10 Exceptional

Hotel was amazing. All the staff was wonderful. This was a great trip! Highly recommend this hotel!
Verified review

10/10 Exceptional

Shops nearby and pool excellent
Verified review

10/10 Exceptional

A little out dated. Food was great staff was great
Verified review

10/10 Exceptional

We had the greatest family vacation! Wonderful hotel and services as well. Very friendly and accommodating staff. Manager of the Hotel - I saw her every day and night on the floor. Good job! Thank you.
Verified review

10/10 Exceptional

Excellent resort. Perfect service. Very accommodating.
Verified review

8/10 Very good

All staff was courteous and helpful. The beach is beautiful Rooms could use a little freshening up but were clean Food was good, not great. Buffet was the best option.
Verified review

10/10 Exceptional

The staff was absolutely amazing. Everything was super clean. The rooms are a little bit dated, but they know that they're going to renovate soon. Overall, we had an amazing time
Verified review

10/10 Exceptional

Some of the specialty restaurants were a bummer but the main buffet restaurant Don Julian alone would bring me back. A plethora of options that were different every night we were there. Very friendly and helpful staff. The pools were a bit small but enough. Hetting drinks was very quick; did not have to wait more than 2 minutes any time.
Verified review

10/10 Exceptional

Everything was very good.
Verified review

10/10 Exceptional

Very friendly and beautiful resort, was the most relaxing place I’ve ever stayed at.
Verified review

10/10 Exceptional

Staff and resort were both wonderful, had an amazing time!
Verified review

6/10 Good

This is not 5 stars. The staff that were there were fantastic. The hotel seemed understaffed. The rooms are awful. The food was better than expected but every restaurant had a 20 to 40 minute wait with tons of open tables. The white party and Sil disco or a ton of fun.
Verified review

10/10 Exceptional

We love this resort. It’s always clean and amazing the stuff goes above and beyond to make sure all of our needs are met
Verified review

10/10 Exceptional

Amazing place beautiful area and great service and entertainment! Food is amazing as well!