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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

Riu Lupita All Inclusive

3.5-star3.5 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Children's pool
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710, Mexico

All-inclusive property with 4 restaurants, near Quinta Avenida
  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Babysitting or childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • Great place to stay with family, very good food and the personal life a so friendly:)Aug 11, 2020
  • The property is pristine and there are always things to do. The beach is in another…Feb 23, 2020

Riu Lupita All Inclusive

  • Standard Double Room, Balcony (U)
  • Family Room, Balcony (U)
  • Standard Double Room, Balcony (M)
  • Standard Double Room, Balcony (E)
  • Standard Double Room, Balcony (L)
  • Family Room, Balcony (M)
  • Standard Double Room, Balcony (B2C-US)
  • Family Room, Balcony (B2C-US)
  • Family Room, Balcony (E)
  • Standard Double Room, Balcony (C)
  • Family Room, Balcony (C)

What’s around Riu Lupita All Inclusive

Landmarks

  • In Playacar
  • Quinta Avenida - 28 min walk
  • Playa del Carmen Main Beach - 29 min walk
  • Playa del Carmen Maritime Terminal - 30 min walk
  • Mamitas Beach Club - 44 min walk
  • Playacar Golf Club - 36 min walk
  • Nuestra Senora del Carmen Catholic Church - 38 min walk
  • Plaza Paraiso - 26 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive
  • Free beach shuttle

At a glance

Key facts

Size

  • 300 rooms
  • Arranged over 3 floors

Arriving/leaving

  • Check-in time 4:00 PM-11 PM
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare*

  • Free children's club (ages 4 - 12)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

Transport

Parking

  • Free uncovered onsite self parking

Offsite

  • Free beach shuttle

Payment types at the property

* See small print for additional details or extra charges

At the property

Taking the kids?
  • Children's club (free)
  • Supervised childcare/activities (free)
Food and drink
  • Free buffet breakfast daily
  • 4 restaurants
  • Bar/lounge
  • Poolside bar
Things to do
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site
  • Golfing nearby
  • Sailing nearby
  • Water skiing nearby
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 23
  • ATM/banking
  • Designated smoking areas
  • Garden
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • French
  • German
  • Italian
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Satellite TV channels
Stay connected
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages

  • All buffet and à la carte meals, snacks, and local beverages included

Activities and facilities/equipment
All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities
  • Kayaking
  • Sailing
  • Snorkeling
  • Windsurfing

Land activities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics

Kids' club
  • Supervised activities for children between 4 and 12 years old

Entertainment
  • Onsite entertainment and activities
  • Access to onsite clubs
  • Onsite live performances

Not included
  • Motorized water sports
  • Scuba-diving certification
  • Scuba-diving excursions
  • Scuba-diving lessons
  • Surcharge for premium or imported alcoholic beverages
  • Airport transfers
  • Childcare
  • Laundry/dry cleaning services
  • Spa/beauty facilities and services
  • Wireless Internet access
  • Activities and services offered by independent operators
  • Offsite tours
  • Transportation to offsite activities

Spa

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body scrubs, and body treatments.

The spa is open daily.

Dining

Adelita - Overlooking the pool, this restaurant serves breakfast, lunch, and dinner.

Maria Bonita - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Cozumel - This steakhouse serves dinner only. Reservations are required. Open daily.

Dante - This theme restaurant specializes in Italian cuisine. Open daily.

Tequila - Onsite bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Kayaking on site
  • Playground on site
  • Snorkeling on site
  • Volleyball on site
  • Windsurfing on site

Nearby

  • Golfing nearby
  • Sailing nearby
  • Water skiing nearby

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Riu Lupita All Inclusive’s small print

Also known as

  • Lupita Riu
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita Inclusive inclusiv
  • Riu Lupita Inclusive Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita All Inclusive All-inclusive property
  • Riu Lupita All Inclusive All-inclusive property Playa del Carmen
  • Riu Lupita
  • Riu Lupita All Inclusive
  • Riu Lupita All Inclusive Playa del Carmen
  • Riu Lupita Playa del Carmen
  • Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
  • Riu Lupita Mayan Riviera
  • Riu Lupita Mexico
  • Riu Lupita Resort

Policies

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

Only registered guests are allowed in the guestrooms.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner.

This property affirms that it follows cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) and Covid-19 Health Protocol (RIU) guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

Optional extras

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Riu Lupita All Inclusive

  • Does Riu Lupita All Inclusive offer free cancellation for a full refund?
    Yes, Riu Lupita All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Riu Lupita All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Riu Lupita All Inclusive?
    Yes, there's free self parking.
  • Is there a pool at Riu Lupita All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool.
  • Are pets allowed at Riu Lupita All Inclusive?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Riu Lupita All Inclusive?
    You can check in from 4:00 PM - 11 PM. Check-out time is 11:00 AM. Express check-out is available.
  • Are there restaurants at or near Riu Lupita All Inclusive?
    Yes, there are 4 onsite restaurants, featuring Mexican cuisine and pool views. Nearby restaurants include Doña Aurelia (11-min walk), L'Atelier (12-min walk), and Perché no (13-min walk).

Recent reviews

Very Good 8.0 From 65 reviews

Very Good 8.0
Very friendly staff, good service, everyone always tried to help. The only issues were the distance from the beach, quality of entertainment, small facilities, and low variety of food.
us7 night romance trip
Very Good 8.0
The hotel was good, food and services are great. The bus sometimes was late and sometimes left earlier from the beach club. Everybody smokes at the beach! I beleive the administration should organize special area for smokers as kids and non-smokers are suffering from the tobacco smell. People just dont understand that they shouldn't smoke in public places. The same problem at the hotel, smoking areas have to be secluded.
Katia, us7 night family trip
Very Good 8.0
Riu Lupita Relocation
We got relocated to this hotel because our hotel canceled our reservation the day before our trip. The hotel is ok but not awesome.
Expedia Relocation, us6 night family trip
Exceptional 10.0
Its a bang for your money.!! RIU Lupita staff treat you like you are family, this is a family geared hotel with many different things to do everyday, as well it’s a very quiet hotel with tranquil areas to pamper you if you need quiet. Our daily trips to the nearby beach is not complicated..Everything is well planned to make your stay one of the best to have.!!. Well done RIU...
expediarelocation, us10 night trip
Good 6.0
I did not like the rooms, they were dated and need an upgrade.
us3 night trip with friends
Good 6.0
The hotel is very small compared to other resorts, the pools are small and are always packed. The hotel is NOT located on the beach, so you have to take a bus (hotel-provided) that leaves about every 30mins (punctuality is NOT their forte) The food is ok quality-wise but although they have 4 different restaurants (a buffet, a beach-snack bar, an Italian restaurant and a Mexican one) they all basically have the same thing, so after 2-3 days you are pretty much tired of the menus. The staff is the biggest downfall of the resort, they are not friendly and do not do anything to help your stay be more pleasure. They limit themselves to doing just what needs to be done, and are not willing to accommodate any special requests. Every time you ask for anything, the answer is always a no, that’s not possible, that’s just the way it is etc. To be honest it was a shock for me, especially because I have been living in Mexico for the past 20 years and I have always said that Mexican service is the best worldwide, usually people are super fireindlu amd are always looking to help you any way they can. Not in this case. I also witnessed something quite disturbing: there were drugs (marihuana and cocaine) being openly sold at THE PRIVATE BEACH of the hotel, the staff knows about it and covers it up and let’s the drug dealers know if police is in the area searching. There were kids everywhere and the drug dealers didn’t even try to make an effort about hiding the fact that they were dealing
us3 night family trip
Exceptional 10.0
Everything about the property was amazing. There was not one thing that I disliked about it.
us6 night family trip
Exceptional 10.0
very nice resort, it is one of the smaller resorts we have been to but the small environment was very nice and quiet. Very relaxing location.
JoeB, us3 night family trip
Good 6.0
Lower class resort but friendly staff. Limited food selection. Far from beach
us6 night family trip
Very Good 8.0
The facilities are good, food and drinks are nice. Staff is helpful. And coatis can be found everywhere, nice jungle environment. Worth’s the stay.
us3 night trip with friends

Riu Lupita All Inclusive