Sunway Hotel Georgetown Penang

Photo gallery for Sunway Hotel Georgetown Penang

Primary image
Outdoor pool
Outdoor pool
32-inch LCD TV with satellite channels
In-room safe, desk, laptop workspace, blackout curtains

Overview of Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang

3.5 star property
Central hotel with 1 outdoor pools, connected to a shopping centre, near KOMTAR

8.4/10 Very good

995 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
Map
33, New Lane, (off Macalister Road), Georgetown, George Town, Penang, 10400
Main amenities
  • Daily housekeeping
  • Outdoor pool
  • 24-hour fitness centre
  • Room service
  • Babysitting
  • 24-hour business centre
  • Business centre
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
  • Laundry service
For families
  • Children stay free
  • Babysitting (surcharge)
  • Private bathroom
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Downtown George Town
  • KOMTAR - 6 min walk
  • Gurney Drive - 28 min walk
  • Padang Kota Lama - 31 min walk
  • Prangin Mall - 1 min drive
  • Pasar Chowrasta - 2 min drive
  • Kapitan Keling Mosque - 3 min drive
  • Cheong Fatt Tze Mansion - 7 min drive
  • Gleneagles Penang Medical Centre - 3 min drive
  • Pinang Peranakan Mansion - 4 min drive
  • Fort Cornwallis - 9 min drive

Getting around

  • Penang (PEN-Penang Intl.) - 29 min drive
  • Penang Sentral - 30 min drive

About this property

Sunway Hotel Georgetown Penang

Sunway Hotel Georgetown Penang puts you 0.3 mi (0.5 km) from KOMTAR and 1.5 mi (2.3 km) from Gurney Drive. For a workout, you can visit the 24-hour fitness centre, or go for a morning swim at the outdoor pool. Also, this hotel is 1.6 mi (2.6 km) from Padang Kota Lama and 4.2 mi (6.8 km) from Penang Hill. The helpful staff and location get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
Reservations are required for the use of certain on-site facilities
This information is provided by our partners.

At a glance

Hotel size

  • 250 rooms
  • Arranged over 16 floors

Arriving/Leaving

  • Check-in time from 3:00 PM until midnight
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.
  • In addition to presenting proof of COVID-19 vaccination during check-in, guests age 1 and older must also provide a negative PCR test result (test must have been administered no more than 48 hours prior to check-in).

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking is limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Room service (limited hours)

Taking the kids

  • Children stay free
  • Babysitting (surcharge)

Working away

  • 24-hour business centre
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff

Facilities

  • 1 building/tower
  • Built in 1994
  • Safe-deposit box at front desk
  • 24-hour fitness centre
  • An outdoor pool

Accessibility

  • Lift
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Grab bar near toilet

Languages spoken

  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • English
  • Malay

Room amenities

Be entertained

  • 32-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Guests must contact this property in advance to reserve on-site parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some on-site facilities.

Contactless check-in and contactless check-out are available.

Individually wrapped food options are available for breakfast.

This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia) guidelines.

Policies

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Sunway Hotel Georgetown Penang
Sunway Georgetown Penang
Sunway Hotel Georgetown Penang George Town
Sunway Hotel Penang
Sunway Penang
Sunway Georgetown Penang
Sunway Hotel Georgetown Penang Hotel
Sunway Hotel Georgetown Penang George Town
Sunway Hotel Georgetown Penang Hotel George Town

Frequently asked questions

Overall score and ratings

8.4

Very good

8.5/10

Cleanliness

8.5/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Exceptional

Alfredo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Keat Hong, 1-night trip
Verified Expedia guest review

6/10 Good

staff not coordinating well on customer request
towel no so clean receptionist not share customer request with other department. the kind reception allow me to check out on 1500, however, room service is not aware and front desk not aware. they were busy pressing door bell and calling the room deskphone while i was sleeping. this is nonsence actually.
Ming Yau, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Clean, new hotel. Limited parking and self check in could be friendlier
LEE WEI, 1-night family trip
Verified Expedia guest review

10/10 Exceptional

Kin yip, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

mohd hilman bin, 1-night trip
Verified Expedia guest review

6/10 Good

Hotel dont have sufficient parking for all guest, so you might ended up parking illegally at road side. Reception attitude was not good, no smile, no greeting, no passion in work. Experienced the same thing during check-in and check-out. Considering this is a hotel by Sunway Group and charging about RM 300 a night (peak season), this hospitality is unacceptable.
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Edmund, 2-night trip
Verified Expedia guest review

8/10 Very good

Gan, 2-night trip
Verified Hotels.com guest review

6/10 Good

Leow, 1-night business trip
Verified Hotels.com guest review