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The Palace of the Lost City at Sun City Resort

Photo gallery for The Palace of the Lost City at Sun City Resort

Building design
Children’s play area – indoor
Property grounds
Paraplegic Room | Minibar, in-room safe, desk, blackout curtains
3 restaurants, breakfast, dinner served; international cuisine

Overview of The Palace of the Lost City at Sun City Resort

VIP Access

The Palace of the Lost City at Sun City Resort

5.0 star property
Luxury hotel in Moses Kotane with golf course and free water park
8.6 out of 10 Fabulous
8.6/10 Fabulous

519 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Spa
  • Free parking
  • Free WiFi
  • Restaurant
  • Connecting rooms available
The price is €245
Price available on 14/06/2023
Map
Sun City Resort, Moses Kotane, North West, 0316
Main amenities
  • Daily housekeeping
  • Golf course
  • Casino
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool and lazy river
  • Free water park
  • Nightclub
  • Free area shuttle
  • Free casino shuttle
  • 2 outdoor tennis courts
  • Health club
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (surcharge)
  • Connecting/adjoining rooms available

Room options

About this area

Getting around

  • Free local area shuttle
  • Free casino shuttle

Restaurants

  • Cabanas Pool Bar - 4 min drive
  • Vida E Caffè - 17 min walk
  • Hard Rock Cafe - 4 min drive
  • Santorini - 17 min walk
  • Acacia Terrace Cafe - 12 min drive
Map

About this property

The Palace of the Lost City at Sun City Resort

The Palace of the Lost City at Sun City Resort features a golf course and a casino. You can visit the spa to be pampered with deep-tissue massages, body wraps or aromatherapy, and Crystal Court, one of 3 restaurants, serves international cuisine and is open for breakfast and dinner. Other highlights at this luxurious hotel include a free water park, an outdoor pool and a nightclub. Fellow travellers like the helpful staff and overall comfort.

Languages

Afrikaans, English, Xhosa, Zulu

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

At a glance

Hotel size

  • 335 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until midnight
  • Minimum check-in age – 16
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in
  • This property provides return airport shuttle service from Pilanesberg International Airport (NYT) only.

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 16

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site

Off-site

  • Free area shuttle
  • Free casino shuttle

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • 3 restaurants
  • 3 coffee shops
  • Bar/lounge
  • Poolside bar
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Free water park access
  • Children's pool
  • Mini golf
  • Lazy river
  • Free local shuttle
  • Playground
  • Supervised childcare (surcharge)
  • Local/corner shop

What to do

  • Archery
  • Ecotours
  • Golfing
  • Mini golf
  • Hiking/biking trails
  • Safari
  • Segway hire/tours
  • Parasailing
  • Motor boating
  • Waterskiing
  • Ziplining
  • Shopping
  • Pool table

Working away

  • Business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in reception
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas
  • Segway hire/tours

Facilities

  • 1 building/tower
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • 18 holes of golf
  • An outdoor pool
  • Free water park
  • Arcade/games room
  • Casino
  • Full-service spa
  • Lazy river
  • Nightclub
  • 51 casino gaming tables
  • 700 casino slot machines
  • 2 casino VIP rooms
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room
  • Water slide

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Raised toilet seat
  • Low-height worktop and sink
  • Grab bar near toilet

Room amenities

Be entertained

  • Television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Slippers

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bath and shower
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

Spa

The Royal Salon has massage/treatment rooms, couples treatment room(s) and outdoor treatment areas. Services include deep-tissue massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Dining

Crystal Court – This restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required.
The Grill Room – Overlooking the garden, this steakhouse specialises in international cuisine and only serves dinner. Reservations are required. Open daily.
Plume – This fine-dining restaurant specialises in French cuisine and only serves dinner. Reservations are required. Open selected days.
Tusk Bar & Lounge – This piano bar specialises in African cuisine and only serves light fare. Open daily.
Bocado – This poolside restaurant specialises in Mediterranean cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Late checkout can be arranged for an extra charge

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 May to 23 June:
  • Water park

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pool, spa, & gym (if applicable)

  • Children under 16 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available through room service.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.

Also known as

Palace Lost City Hotel Sun City
Palace Lost City Hotel
Palace Lost City Sun City
Palace Lost City
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City
Palace Lost City Sun City Resort
Palace Lost Resort
Palace Lost
The Palace of the Lost City
The Palace of the Lost City at Sun City Resort Hotel
The Palace of the Lost City at Sun City Resort Moses Kotane

Frequently asked questions

What are the cleanliness and hygiene measures currently in place at The Palace of the Lost City at Sun City Resort?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
How much does it cost to stay at The Palace of the Lost City at Sun City Resort?
As of 30 May 2023, prices found for a 1-night stay for 2 adults at The Palace of the Lost City at Sun City Resort on 14 June 2023 start from €245, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is there a pool at The Palace of the Lost City at Sun City Resort?
Yes, there's an outdoor pool and a children's pool.
Are pets allowed at The Palace of the Lost City at Sun City Resort?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Palace of the Lost City at Sun City Resort?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Palace of the Lost City at Sun City Resort?
You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge.
Is there an on-site casino at The Palace of the Lost City at Sun City Resort?
Yes, there's a casino, featuring 700 slot machines and 51 gaming tables.
What is there to do at The Palace of the Lost City at Sun City Resort and nearby?
Have fun with on-site activities such as mountain biking, parasailing and waterskiing, and practise your swing at the golf course. Additional recreation on-site includes ecotours, segway hire and game viewing. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Palace of the Lost City at Sun City Resort also has a casino, a nightclub and a lazy river, as well as a sauna, a steam room and an arcade.
Are there restaurants at or near The Palace of the Lost City at Sun City Resort?
Yes, there are 3 on-site restaurants, featuring international cuisine, garden views and poolside dining.
What's the area around The Palace of the Lost City at Sun City Resort like?
The Palace of the Lost City at Sun City Resort is located a short 15-minute walk from The Valley of Waves.

Reviews

8.6

Fabulous

9.0/10

Cleanliness

8.5/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Exceptional

marco franz, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Everything about the hotel was excellent I will de
3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Gladys, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jacqueline, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stanley, 2-night trip
Verified Expedia guest review

8/10 Very good

Excellent hotel. Very special, but 24 hours without WIFI is too much. It was not easy to get dinner .
Ehud, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Definitely the best hotel at Sun City. Just a shame about the bedding, with the lack of a fitted sheet.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Kashil, 1-night trip
Verified Hotels.com guest review

8/10 Very good

A great place for the kids
Emmanuel Patikai, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

Everything about the property was great except the pool which was way to cold to swim in.
Shandhika, 5-night romance trip
Verified Expedia guest review