voco Gold Coast, an IHG Hotel

Photo gallery for voco Gold Coast, an IHG Hotel

Lobby
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
2 outdoor pools, pool loungers
Premium bedding, in-room safe, desk, laptop workspace

Overview of voco Gold Coast, an IHG Hotel

voco Gold Coast, an IHG Hotel

4.5 star property
Luxury hotel with full-service spa, connected to the convention centre, near SkyPoint Observation Deck

8.8/10 Fabulous

966 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
The price is €104
Price available on 18/07/2022
Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
Main amenities
  • Daily housekeeping
  • Near the beach
  • 3 restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • Fitness centre
  • Self parking
  • Spa tub
  • 24-hour room service
  • Coffee shop/cafe
  • Babysitting
For families
  • Babysitting (surcharge)
  • Rollaway/extra beds
  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
Cleaning & safety
  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Surfers Paradise
  • SkyPoint Observation Deck - 1 min walk
  • Surfers Paradise Beach - 5 min walk
  • Cavill Avenue - 9 min walk
  • Chevron Renaissance - 12 min walk
  • Slingshot - 16 min walk
  • Gold Coast Convention and Exhibition Centre - 31 min walk
  • The Oasis - 34 min walk
  • Pacific Fair Shopping Centre - 44 min walk
  • Surfers Paradise Beachfront Markets - 1 min drive
  • Centro Surfers Paradise - 2 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 33 min drive
  • Varsity Lakes Station - 19 min drive
  • Gold Coast City Coomera Station - 22 min drive
  • Helensvale Station - 24 min drive
  • Florida Gardens station - 15 min walk

About this property

voco Gold Coast, an IHG Hotel

Voco Gold Coast, an IHG Hotel offers a great location, putting you within a short 10-minute walk of Surfers Paradise Beach and Cavill Avenue. Guests can visit the spa to be pampered with deep-tissue massages, body wraps or facials, and Waves Buffet Restaurant, one of 3 restaurants, serves breakfast. Other highlights at this luxurious hotel include 2 outdoor pools, a bar/lounge and a fitness centre. The helpful staff and overall property condition get great marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Ecolab (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 388 rooms
  • Arranged over 20 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 21

Children

  • No cots (infant beds)
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site self-parking (AUD 20 per night)
  • Wheelchair-accessible parking on site
  • On-site parking is limited
  • Height restrictions apply for on-site parking
  • On-site garage

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10 AM
  • 3 restaurants
  • Bar/lounge
  • Coffee shop
  • 24-hour room service

Taking the kids

  • Babysitting (surcharge)
  • Children's menu

What to do

  • Beach nearby
  • Bike rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba-diving nearby
  • Scooter/moped hire nearby
  • Skydiving nearby

Working away

  • 24-hour business centre
  • Meeting rooms
  • Conference centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • On-site car hire
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness centre
  • 2 outdoor pools
  • Full-service spa
  • Hot tub

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Step-free path to entrance

Languages spoken

  • Arabic
  • Chinese (Mandarin)
  • English
  • Filipino
  • Japanese
  • Korean

Room amenities

Be entertained

  • LCD television
  • Premium digital channels

Home comfort

  • Air conditioning (climate-controlled)
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, L Aqua Day Spa. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Waves Buffet Restaurant – This buffet restaurant only serves breakfast. Reservations are required.
Cliffords Grill & Lounge – This restaurant serves lunch and dinner. A children's menu is available. Reservations are required. Open selected days.
Social House – This bar serves breakfast, brunch, lunch and dinner. A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Refundable deposits

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Breakage deposit: AUD 50 per night

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 29.5 for adults and AUD 15 for children (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge of 1.5 per cent

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Babysitting is available for an extra charge
  • Rollaway beds are available for AUD 65.0 per night

Parking

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Self-parking costs AUD 20 per night
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (third-party expert - Global).

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

On-site parties or group events are strictly prohibited.

Guests can rest easy knowing that there's a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards, debit cards and cash.

Also known as

Watermark Hotel Surfers Paradise
Watermark Hotel
Watermark Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel & Spa Gold Coast Surfers Paradise
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Hotel
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
voco Gold Coast
Voco Gold Coast, An Ihg
voco Gold Coast An IHG Hotel
voco Gold Coast, an IHG Hotel Hotel
voco Gold Coast, an IHG Hotel Surfers Paradise
voco Gold Coast, an IHG Hotel Hotel Surfers Paradise
voco Gold Coast (formerly Watermark Hotel Spa) An IHG Hotel

Frequently asked questions

Overall score and ratings

8.8

Fabulous

9.0/10

Cleanliness

9.1/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Very good

Siobhan, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Stavros, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Trevor, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent hotel, great location
Gary, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Kenneth J, 3-night trip
Verified Hotels.com guest review

6/10 Good

Jannine, 6-night family trip
Verified Hotels.com guest review

8/10 Very good

Quick stay. Staff were very friendly and accomodating. The location is great.
Jack, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Tanya, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Beautiful interior of building. Amazing buffet for breakfast. Exceptional customer service. Needed more towels only given 2 for 4 people. Water from tap not drinkable and strong chlorine smell and taste, filter tap for drinkable water would be welcome.
Sophie, 2-night family trip
Verified Wotif guest review

10/10 Exceptional

Room was lovely and clean. Only issue was the toilet that kept running sometimes after use. Pool areas not undercover so were unable to use during the rain. Staff were all excellent and had great customer service!
Hannah, 2-night romance trip
Verified Wotif guest review