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Krystal Altitude Cancún

Photo gallery for Krystal Altitude Cancún

Front of property
On the beach, white sand, beach cabanas, sun-loungers
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers
4 outdoor pools, pool umbrellas, pool loungers

Overview of Krystal Altitude Cancún

Krystal Altitude Cancún

4.0 star property
Beachfront hotel in Zona Hotelera with spa, restaurant

7.4/10 Good

1,049 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Air conditioning
  • Connecting rooms available
  • 24/7 front desk
Map
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500

Room options

About this area

What's nearby

  • In Zona Hotelera
  • La Isla Shopping Mall - 44 min walk
  • Cancun Convention Center - 8 min drive
  • Tortuga Beach - 7 min drive
  • Langosta Beach - 8 min drive
  • Turtle Beach - 12 min drive
  • Puerto Cancun Marina Town Center - 15 min drive
  • Iberostar Cancun Golf Course - 14 min drive
  • Plaza Las Americas - 18 min drive
  • Delfines Beach - 16 min drive
  • Ultramar Ferry Puerto Juárez - 22 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • Isla Contoy - 3 min walk
  • Ty-coz Express - 7 min walk
  • Marinero's - 9 min walk
  • The Surfin Burrito - 11 min walk
  • El Caribeño - 18 min walk

About this property

Krystal Altitude Cancún

At Krystal Altitude Cancún, you can spend time at the beach enjoying cabanas, beach umbrellas and volleyball, plus you'll only be within a 10-minute drive of La Isla Shopping Mall. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, aromatherapy and reflexology. The coffee shop/cafe is a great spot for a bite to eat, and cold drinks are served at the bar/lounge. A free kid's club, a beach bar and a sauna are other highlights at this upmarket hotel.

All-inclusive

All-inclusive room rates at Krystal Altitude Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Languages

English, Portuguese, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodation is sealed after cleaning
Follows the regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows the industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 398 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM until anytime
  • Minimum check-in age – 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Free supervised childcare
  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free secured on-site self-parking
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking area (fines apply)

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Beach bar
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Travelling with children

  • Free children's club
  • Children's pool
  • Playground
  • Free supervised childcare/activities
  • Local/corner shop
  • Children's games
  • Toys

What to do

  • On the beach
  • Beach volleyball

Working away

  • 6 meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Beach cabanas (surcharge)
  • Beach sunloungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • 4 outdoor pools
  • Full-service spa
  • Sauna

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Grab bar near toilet
  • Well-lit path to entrance
  • Step-free path to entrance

Languages

  • English
  • Portuguese
  • Spanish

Room amenities

Be entertained

  • 50-inch LED TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Espresso maker
  • Dressing gowns
  • Iron/ironing board

Sleep well

  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free extra futon
  • Free cot/infant bed
  • Free rollaway/extra bed

What to enjoy

  • Balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water
  • High chair

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Restaurant dining guide

Special features

All-inclusive

All-inclusive room rates at Krystal Altitude Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Dining

Restaurante Ayami – On-site restaurant. Reservations are required.
Terraza el Mortero – On-site family restaurant. Reservations are required. Open daily.
The Grill – On-site family restaurant. Reservations are required. Open daily.
Risotto – On-site restaurant. Reservations are required. Open daily.
Red Fish – This seafood restaurant serves brunch and lunch. Open daily.

Fees & policies

Children & extra beds

  • In-room babysitting is available for an extra charge

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico) guidelines.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.</p><p>Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.</p> <p>This property accepts credit cards. Cash is not accepted.</p>

Also known as

Krystal Grand Cancún
Krystal Altitude Cancún Hotel
Krystal Altitude Cancún Cancun
Krystal Altitude Cancún Hotel Cancun

Frequently asked questions

Does Krystal Altitude Cancún offer free cancellation for a full refund?
Yes, Krystal Altitude Cancún does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Krystal Altitude Cancún?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser, social distancing measures are in place and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Krystal Altitude Cancún?
Yes, there are 4 outdoor pools and a children's pool.
Are pets allowed at Krystal Altitude Cancún?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Krystal Altitude Cancún?
Yes, there's free self parking.
What are the check-in and check-out times at Krystal Altitude Cancún?
You can check in from 3:00 PM - anytime. Check-out time is noon.
Is there an on-site casino at Krystal Altitude Cancún?
No, this hotel doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
What is there to do at Krystal Altitude Cancún and nearby?
Have fun during the warmer months with activities such as volleyball. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Krystal Altitude Cancún also has a sauna and beach cabanas, as well as a picnic area and a garden.
Are there restaurants at or near Krystal Altitude Cancún?
Yes, there's an on-site restaurant, Restaurante Ayami. Nearby restaurants include Ty-coz Express (7-min walk), Marinero's (9-min walk) and The Surfin Burrito (11-min walk).
Does Krystal Altitude Cancún have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Krystal Altitude Cancún like?
Krystal Altitude Cancún is a short 6-minute walk from Cancun Convention Center and 3 minutes' walk from Forum Beach.

Reviews

7.4

Good

8.3/10

Cleanliness

7.6/10

Staff & service

7.5/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Poor

Zhuo, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Great but bartenders need to acknowledge everyone
All overall it gas great. Food at the restaurants was really good plus the service by the personnel. The only issues I experienced was sometimes at the bars around the complex, the personnel there wasn’t very attentive at times. They need to acknowledge everyone that stops there right away cause I feel like they ignored me a couple of times. I would have to be calling them all the time to get a drink. I’m pretty sure I’m not the only one that feels this way when you have an all inclusive package.
Felipe, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect stay
Very nice & clean! View was awesome!
Peaches, 3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Staff was super rude. Lost my luggage and couldn’t find it and had no hot water for day and a half
Verified Orbitz guest review

10/10 Exceptional

It felt very safe, the hotel was very clean, room service was excellent. The food was excellent in their restaurants as well.
Irma, 6-night romance trip
Verified Travelocity guest review

8/10 Very good

Vanessa, 4-night trip
Verified Expedia guest review

8/10 Very good

This hotel is amazing! Our room had a direct view of the beach and the city. Everything was really clean and the staff were helpful and gave good advise on what to do and how to get around. The breakfast was great, with lots of options. The only thing I would suggest is to have few more towel hooks in the room
Connie, 3-night trip with friends
Verified Expedia guest review

2/10 Poor

Josiah, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walter, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This place was amazing!
Matthew, 7-night family trip
Verified Expedia guest review