Krystal Grand Cancún
4-star beachfront resort with spa, near Cancun Convention Center
- Free WiFi and free parking
- All (52)
- Interior (3)
- Exterior (7)
- Fitness/Leisure (7)
- Rooms (15)
- Bar/Dining (12)
- Other (8)
Pool
Beach
Infinity Pool
Pool
Children’s Pool
Altitude Master Suite Ocean Front - Guest Room View
Altitude Suite King - Guest Room
Altitude Master Suite Ocean Front - Guest Room
Altitude Master Suite Ocean Front - Guest Room
Deluxe Partial Ocean View King - Guest Room
Altitude Suite King - Bathroom
Altitude Suite Double - Bathroom
Gazebo
Outdoor Wedding Area
Outdoor Wedding Area
Hotel Lounge
Hotel Bar
Restaurant
Dining
Dining
Spa
Spa
Spa
Lobby
Children’s Play Area – Outdoor
Children’s Area
Meeting Facility
Meeting Facility
Altitude Master Suite Ocean Front - Beach/Ocean View
Altitude Master Suite Ocean Front - Balcony View
Games Room
Games Room
Altitude Corner Suite Partial Ocean View - Guest Room
Honeymoon Suite Ocean Front - Guest Room
Presidential Suite Ocean Front - Guest Room
Altitude Corner Suite Ocean Front - Guest Room
Deluxe Room King - Guest Room
Outdoor Wedding Area
Altitude Suite Double - Hotel Lounge
Hotel Bar
Restaurant
Dining
Café
Honeymoon Suite Ocean Front - Guest Room
Altitude Suite Double - Guest Room
Altitude Suite Double - Guest Room
Dining
Food and Drink
Krystal Grand Cancún
Breakfast buffet
Beach bar
Krystal Grand Cancún
Pool[1/52]
The hotel was very nice overall , the only unpleasant thing that I didn’t like was that…
Third time staying here and the views are amazing. Staff very professional and super nice…
Hotels.com® Rewards
Krystal Grand Cancún
from €420- Altitude Corner Suite Ocean Front
- Altitude Corner Suite Partial Ocean View
- Altitude Family Suite Partial Ocean View
- Altitude Master Suite Ocean Front
- Altitude Suite Double
- Altitude Suite King
- Altitude Suite Ocean Front
- Deluxe Family Partial Ocean View
- Deluxe Ocean Front Double with Balcony
- Deluxe Ocean Front King with Balcony
- Family Suite Ocean Front
- Deluxe Double Room
- Deluxe Partial Ocean View Double
- Deluxe Room King
- Honeymoon Suite Ocean Front
- Presidential Suite Ocean Front
- Deal of the Day
At a glance
Key facts
Hotel size
- This hotel has 398 rooms
Arriving/leaving
- Check-in time 3:00 PM-anytime
- Check-out time is noon
Restrictions related to your trip
- Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Required at check-in
- Credit card, debit card, or cash deposit required for incidental charges
- Government-issued photo ID may be required
- Minimum check-in age is 21
Travelling with others
Children
- Free children's club
Pets
- No pets or service animals allowed
Internet
- Free WiFi in public areas
- Free WiFi in rooms
Transport
Parking
- Free secured onsite self parking
- Wheelchair-accessible parking on site
Payment types at the property
FAQs for Krystal Grand Cancún
Does Krystal Grand Cancún offer free cancellation for a full refund? Yes, Krystal Grand Cancún does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions. What are the cleanliness and hygiene measures currently in place at Krystal Grand Cancún? This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners. Is parking offered on site at Krystal Grand Cancún? Yes, there's free self parking. Is there a pool at Krystal Grand Cancún? Yes, there are 4 outdoor pools and a children's pool. Are pets allowed at Krystal Grand Cancún? Sorry, pets and service animals aren't allowed. What are the check-in and check-out times at Krystal Grand Cancún? You can check in from 3:00 PM - anytime. Check-out time is noon. Are there restaurants at or near Krystal Grand Cancún? Yes, there are 7 onsite restaurants. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (7-min walk), and Mextreme (8-min walk). Is there an onsite casino at Krystal Grand Cancún? No, this resort doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.
Recent reviews
Good 7.6 From 99 reviews
Exceptional
Amazing time and great service. I really enjoyed my time there. The staff was very helpful and always available for us.
us3 night trip
Fair
Do not book
Was terrible stay room had a bad smell the sheets didn't feel clean and couldn't sleep all night
us1 night trip
Good
Do NOT stay !!
We had the craziest experience with this hotel. As soon as we checked in, we got locked out in the balcony. Thank GOD our phones worked in Mexico. They ended up upgrading our room. Then they forgot to give us a card that worked the lights in our new room. We did not receive that card until 7pm. There is NO microwave in the hotel rooms!! You do not get free coffee every morning. Not the best hotel if you do not plan on getting the all inclusive package.
quinton, us4 night trip
Exceptional
Excellent hotel. Very clean, quiet and comfortable. The beach is spectacular here, there is lots of space and it was quiet (no loud dance music blaring). The pool areas are also lovely and very clean. Delicious cocktails. The food is decent, nothing spectacular, but there are several restaurants to choose from. The all-inclusive is worth it if you are looking for a relaxing vacation with little to worry about except relaxing on the beach.
us2 night trip
Exceptional
DEFIN
Jon, us5 night trip
Exceptional
Friendly staff, beautiful location right next to a beach!
us3 night trip with friends
Fair
Below average
Worse than average
Franco, us1 night family trip
Good
Krystal Grand Review
Nice large beach resort with avg decor rooms and extremely slow check in process consisting of long line. The location is awesome in the Hotel Zone with many pools and beach chairs. There is a $35 fee to allow any extra guest to visit.
DK, us1 night family trip
Poor
Terrible!
Where do I begin? The toilet didn’t work correctly, it took about five minutes for the shower to become warm, not even hot and the window seals were damaged and the wind would make a whistling sound going through them keeping me up all night. On top of that we had neighbors partying all night keeping us up and the front desk did nothing to help the situation. The food was terrible. Don’t eat the dry out burgers. The beach was beautiful and the location was good. That’s the only two pros about this dated hotel!
Carla, us2 night family trip
Exceptional
Krystal Grand Cancun
Krystal Grand Cancun has one of the best locations to stay in Cancun due to proximity to most locations by foot. Not to mention the spectacular view and location to the beach!!!
Jonathan, us3 night family trip
