Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Krystal Grand Cancún

4-star4 stars
Great for families

Good to know

  • Highchair
  • In-room childcare (surcharge)
  • Children's club (free)
  • Children's pool
Blvd. Kukulcan km 8.5, Zona Hotelera, Cancun, QROO, 77500, Mexico

4-star beachfront resort with spa, near Cancun Convention Center
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Highchair
    • In-room childcare (surcharge)
    • Children's club (free)
    • Children's pool
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19. Find out more

  • The hotel was very nice overall , the only unpleasant thing that I didn’t like was that…Jan 21, 2021
  • Third time staying here and the views are amazing. Staff very professional and super nice…Jan 15, 2021

Krystal Grand Cancún

from €420
  • Altitude Corner Suite Ocean Front
  • Altitude Corner Suite Partial Ocean View
  • Altitude Family Suite Partial Ocean View
  • Altitude Master Suite Ocean Front
  • Altitude Suite Double
  • Altitude Suite King
  • Altitude Suite Ocean Front
  • Deluxe Family Partial Ocean View
  • Deluxe Ocean Front Double with Balcony
  • Deluxe Ocean Front King with Balcony
  • Family Suite Ocean Front
  • Deluxe Double Room
  • Deluxe Partial Ocean View Double
  • Deluxe Room King
  • Honeymoon Suite Ocean Front
  • Presidential Suite Ocean Front
  • Deal of the Day

What’s around Krystal Grand Cancún

Landmarks

  • In Zona Hotelera
  • Cancun Convention Center - 5 min walk
  • Tortuga Beach - 39 min walk
  • La Isla Shopping Mall - 45 min walk
  • Gaviota Azul Beach - 1 min walk
  • Forum Beach - 3 min walk
  • Chac Mool Beach - 9 min walk
  • Cancun Golf Club at Pok Ta Pok - 32 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 38 min drive

At a glance

Key facts

Hotel size

  • This hotel has 398 rooms

Arriving/leaving

  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 21

Travelling with others

Children

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free secured onsite self parking

  • Wheelchair-accessible parking on site

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • 7 restaurants
  • 5 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach sun loungers
  • Number of outdoor pools - 4
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Playground on site
  • Yoga classes/instruction on site
  • Beach umbrellas
  • Swim-up bar
  • Beach towels
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Number of meeting rooms - 6
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 2
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas
Accessibility
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Grab bar - near toilet
Languages Spoken
  • English
  • Portuguese
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 50-inch LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Krystal Grand Cancún are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Guests can indulge in a pampering treatment at the resort's full-service spa, Krystal Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily.

Dining

Restaurante Ayami - Onsite restaurant. Reservations are required.

Terraza el Mortero - Onsite family restaurant. Reservations are required. Open daily.

The Grill - Onsite family restaurant. Reservations are required. Open daily.

Risotto - Onsite restaurant. Reservations are required. Open daily.

Red Fish - This seafood restaurant serves brunch and lunch. Open daily.

Krystal Grand Cancún’s small print

Also known as

  • Krystal Grand Cancún Resort
  • Krystal Grand Cancún Cancun
  • Krystal Grand Cancún Resort Cancun

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Krystal Grand Cancún

  • Does Krystal Grand Cancún offer free cancellation for a full refund?
    Yes, Krystal Grand Cancún does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Krystal Grand Cancún?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Krystal Grand Cancún?
    Yes, there's free self parking.
  • Is there a pool at Krystal Grand Cancún?
    Yes, there are 4 outdoor pools and a children's pool.
  • Are pets allowed at Krystal Grand Cancún?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Krystal Grand Cancún?
    You can check in from 3:00 PM - anytime. Check-out time is noon.
  • Are there restaurants at or near Krystal Grand Cancún?
    Yes, there are 7 onsite restaurants. Nearby restaurants include Mocambo (6-min walk), Chuchito Perez (7-min walk), and Mextreme (8-min walk).
  • Is there an onsite casino at Krystal Grand Cancún?
    No, this resort doesn't have a casino, but PlayCity Casino (11-min drive) and Royal Yak Casino and Sports Book (12-min drive) are both nearby.

Recent reviews

Good 7.6 From 99 reviews

Exceptional 10.0
Amazing time and great service. I really enjoyed my time there. The staff was very helpful and always available for us.
us3 night trip
Fair 4.0
Do not book
Was terrible stay room had a bad smell the sheets didn't feel clean and couldn't sleep all night
us1 night trip
Good 6.0
Do NOT stay !!
We had the craziest experience with this hotel. As soon as we checked in, we got locked out in the balcony. Thank GOD our phones worked in Mexico. They ended up upgrading our room. Then they forgot to give us a card that worked the lights in our new room. We did not receive that card until 7pm. There is NO microwave in the hotel rooms!! You do not get free coffee every morning. Not the best hotel if you do not plan on getting the all inclusive package.
quinton, us4 night trip
Exceptional 10.0
Excellent hotel. Very clean, quiet and comfortable. The beach is spectacular here, there is lots of space and it was quiet (no loud dance music blaring). The pool areas are also lovely and very clean. Delicious cocktails. The food is decent, nothing spectacular, but there are several restaurants to choose from. The all-inclusive is worth it if you are looking for a relaxing vacation with little to worry about except relaxing on the beach.
us2 night trip
Exceptional 10.0
DEFIN
Jon, us5 night trip
Exceptional 10.0
Friendly staff, beautiful location right next to a beach!
us3 night trip with friends
Fair 4.0
Below average
Worse than average
Franco, us1 night family trip
Good 6.0
Krystal Grand Review
Nice large beach resort with avg decor rooms and extremely slow check in process consisting of long line. The location is awesome in the Hotel Zone with many pools and beach chairs. There is a $35 fee to allow any extra guest to visit.
DK, us1 night family trip
Poor 2.0
Terrible!
Where do I begin? The toilet didn’t work correctly, it took about five minutes for the shower to become warm, not even hot and the window seals were damaged and the wind would make a whistling sound going through them keeping me up all night. On top of that we had neighbors partying all night keeping us up and the front desk did nothing to help the situation. The food was terrible. Don’t eat the dry out burgers. The beach was beautiful and the location was good. That’s the only two pros about this dated hotel!
Carla, us2 night family trip
Exceptional 10.0
Krystal Grand Cancun
Krystal Grand Cancun has one of the best locations to stay in Cancun due to proximity to most locations by foot. Not to mention the spectacular view and location to the beach!!!
Jonathan, us3 night family trip

Krystal Grand Cancún