Krystal Grand Los Cabos - All Inclusive

We loved this hotel. The staff was amazing . The views was breathtaking . The room was clean . Everything was great. Your staff members Brenda and Ari was amazing ladies. Great time at the pool and beach. Great activities. Definitely a holiday to remember.

I booked this trip last minute and everything about the resort exceeded our expectations. The grounds and pool were beautiful, our room was spacious and nice decor, the staff were all really friendly, COVID precautions were excellent and the food was delicious. Not all of the restaurants were open due to the low occupancy but we enjoyed every meal. Our favorite was sitting at the sushi bar at Ayami and being treated to the magnificent sushi artistry of Orlando, I miss eating there already. We had excellent service from all of the waiters especially Sergio, Ullices and Jorge. At the adult pool bar Pedro was excellent, our second day there he brought us drinks when we were on the beach and we hadn’t even ordered. Tipping definitely makes you more memorable, but the staff gave great service to everyone even though most people isn’t tip.

Out of all my travels I have never had to switch hotels mid stay, until this trip. But this one was so bad we lasted just a few hours. The food is awful, the staff is non-attentive and they are also very unsure of anything.

Do NOT STAY HERE! I never leave bad reviews, first of all, I am extremely forgiving when it comes to service and hospitality because I’ve worked in that industry and I GET IT! But, listen...save your money. If you’re debating between this hotel and another...GO WITH THE OTHER ONE! Service is TERRIBLE! They are not accommodating AT ALL! Paid extra for an upgraded room, hated it. Was in line to get food poolside, get to the front and the kitchen magically closes. I was STARVING! Decided to take a nap and was woken up by loud mariachi music and partying...cool! Don’t mind it actually...Im on VACATION. However, I get up to go and see what’s going on as it is coming from a restaurant, I get there at 10:30pm “CLOSED” Go to get a drink at the bar, a few mins later, I need another (you’ll need it too if you don’t tale heed to my warning) THEY CLOSED IN FRONT ON ME. Literally start putting bottles away at 11:59 saying they close at 12am. Everyone was so rude, room was so disgusting that get this... I CHECKED OUT! Yes, I decided I’d had enough and booked at Secrets which was the best thing I could’ve done. Please take it from me, the anti-review lady. Put your coins elsewhere.

Would not recommend it was all inclusive and there was no variety of food. Food that was offered ran out, there was a fee for room service that was not stated when booking hotel. Only 1 restaurant was open and the snack bar never had food available the wait was 45 minutes for 2 slices of pizza per guest. Very dissastisfied!

Nice stay. Fabulous beach! Enjoyed the free upgrade in the room. Best food at the Italian restaurant that we’ve had in awhile. Great job!

Our stay here was nice. Quick trip with my honey, customer service was excellent and every one was so friendly

Didn’t get checked in, waited for hours and was forced to buy other accommodation and they don’t answer not refund. Stay away!

The hotel is very nice. Staff are very friendly. There were some issues with our room but they were resolved quickly. Everything is different because of Covid, but we still had a great time. Just a heads up.. no swimming is allowed on the beach because of very rough waters, and that is true for many resorts in the area. However there is public beach nearby this resort.

Everything was great was extremely pleased with all that resort had to offer.