Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

All properties in Nuevo Vallarta, Nayarit, Mexico

Krystal Grand Nuevo Vallarta – All Inclusive

All-inclusive beachfront property with spa, near Playa Bucerias

  • Free buffet breakfast, free WiFi in lobby, and free parking
  • Breakfast buffet
  • Infinity Pool
  • Beach
  • Beach
  • Infinity Pool
1 / 66Infinity Pool
  • Awesome place! Good location, good amenities and good food variety.

    Dec 23, 2020

  • All inclusive stayed with ocean view when I get there they gave me a pool view and also…

    Dec 19, 2020

See all 49 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours gap period enforced between guest stays
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Air Conditioning

Property highlights

Main amenities

  • 480 guestrooms
  • Daily housekeeping
  • On the beach
  • 5 restaurants and 4 bars/lounges
  • Full-service spa
  • 3 outdoor pools

Feel at home

  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
  • Private bathroom

What’s around

  • In Flamingos
  • Playa Bucerias - 15 min walk
  • Nuevo Vallarta Beach - 25 min walk
  • El Cora Crocodile Sanctuary - 27 min walk
  • Flamingos Golf Club - 28 min walk
  • Nayar Vidanta Golf - 6.2 mi / 10.1 km

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  • Deluxe Resort View
  • Deluxe Tropical View Doble
  • Deluxe Tropical View King
  • Deluxe Ocean View Doble
  • Junior Suite Pool view Doble
  • Junior Suite Ocean View Doble
  • Junior Suite Ocean Front King
  • Altitude Club Junior Suite Swim Out King
  • Altitude Club Junior Suite Swim Out Doble
  • Altitude Club Junior Suite Ocean View Doble


  • In Flamingos
  • Playa Bucerias - 15 min walk
  • Nuevo Vallarta Beach - 25 min walk

What’s around


  • In Flamingos
  • Playa Bucerias - 15 min walk
  • Nuevo Vallarta Beach - 25 min walk
  • El Cora Crocodile Sanctuary - 27 min walk
  • Flamingos Golf Club - 28 min walk
  • Nayar Vidanta Golf - 6.2 mi / 10.1 km
  • Paradise Plaza Shopping Center - 3.7 mi / 6 km
  • Plaza Lago Real Shopping Center - 5.2 mi / 8.3 km
  • Splash Water Park Vallarta - 5.3 mi / 8.6 km
  • Aquaventuras Park Vallarta - 5.8 mi / 9.3 km
  • La Cruz Sunday Market - 7 mi / 11.2 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 21 min drive

At a glance


  • 480 rooms


  • Check-in time 3:00 PM-anytime
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place, including self-quarantine, due to COVID-19.

Special check in instructions

Front desk staff will greet guests on arrival.

Required at check in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18


  • No cribs (infant beds)
  • Babysitting/childcare*
  • Free children's club


  • No pets or service animals allowed


  • Free WiFi in public areas


  • Free covered onsite self parking
* See small print for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)
  • In-room childcare (surcharge)

Food and drink

  • Free buffet breakfast daily
  • 5 restaurants
  • 4 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Poolside bar
  • 24-hour room service

Things to do

  • Beach umbrellas
  • Number of outdoor pools - 3
  • Children's pool
  • Full-service spa
  • Spa treatment room(s)
  • Free bicycles on site
  • Playground on site
  • Pool umbrellas
  • Arcade/game room

Working away

  • Number of meeting rooms - 8
  • Conference center


  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop


  • Elevator
  • Designated smoking areas
  • Garden

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Private bathroom
  • Shower only
  • Hair dryer

Be entertained

  • 32-inch LED TV
  • MP3 docking station


  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).


Eternity Spa has 6 treatment rooms including rooms for couples. Services include body scrubs and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Small print

Also known as

  • Krystal Grand Nuevo Vallarta
  • Krystal Grand Nuevo Vallarta – All Inclusive Nuevo Vallarta

Optional extras

Babysitting/childcare is available for an extra charge


Only registered guests are allowed in the guestrooms.

  • Pool access available from 8:00 AM to 8:00 PM.
  • Guests under 18 years old are not allowed in the spa.

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; guests can access their rooms with a mobile device.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

    This property accepts credit cards, debit cards, and cash.

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.


    • Yes, Krystal Grand Nuevo Vallarta – All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 3:00 PM - anytime. Check-out time is noon.
    • Yes, there are 5 onsite restaurants. Nearby restaurants include La Dolce Vita Nuevo Vallarta (3.1 mi), 3x3 Authentic Food (3.2 mi), and Sea Food The Fat Boy (3.6 mi).
    • No, this property doesn't have a casino, but Vallarta Casino (14-min drive) is nearby.
    • 10.0Exceptional

      Excellent service and great staff

      Alejandro, 3 night family trip, Dec 15, 2020

      Verified guest review

    • 10.0Exceptional

      Very attentive to service and cleanliness. Will definitely revisit property

      Richard, 2 night family trip, Nov 10, 2020

      Verified guest review

    • 4.0Fair

      don't get bamboozled

      the check in area was pure chaos. they gave us the wrong room, and when I came back down to show the check in agent my reservation, she said that is a picture of the ocean. I said I don't think I booked the ocean, I am trying to show you my reservation name and title of my room. Her supervisor came over and I think realized she made a mistake and put us in a filthy pool room with curtains splattered with mud. Also hair in the toilet, some old shorts on the chaise, no battery in the remote, and some weird glob on the floor with hair in it. We were now in our 3 rd room, which smells like mold, but was clean, and had curtains that were white! no hair in the beds! So we were happy although hesitant to go into the "private pool" that is a shared pool and not clear! I think there are a lot of kids in there. We tried to go to dinner, but you have to make a reservation. There are still buffets in COVID! We found a nice place with nice people marmot? good Mexican food. There were no QR codes in our room to tell us anything. How were we going to safely eat breakfast in a pandemic at a buffet? Where was the compensation for moving our rooms 3 times for their error? No bottle of champagne? no check in from the manager? the beach is beautiful, I just feel like they are not taking cleanliness seriously or customer service. This is definitely a kids resort, they are everywhere. I would not come back again. I do not feel like a safe and valued guest here.

      Wendee, 1 night trip with friends, Oct 29, 2020

      Verified guest review

    • 8.0Very Good

      I really love that my room has a private pool and was very comfortable, the food is not that good. But is a really nice hotel, I definitely go back

      Diana, 1 night family trip, Oct 24, 2020

      Verified Expedia guest review

    • 6.0Good

      Not for me

      The hotel was ok. I would probably not stay again as there are better hotels for the same price. Most the day was spent waiting in lines for food or booking reservations. They were not staffed for the amount of guests they had. Only had one towel in a room for 2 people and didn’t get another until the next day. The room smelt of cigarettes in the morning coming in from the vents. The shower has no door so it soaks the entire bathroom. Pros: it was clean and the pools were nice.

      2 night trip with friends, Oct 19, 2020

      Verified guest review

    • 6.0Good

      No information was shared during check in other than our room number. Food was the same everyday. You have to make a reservation for dinner for every night and that requires standing on a long line with concierge everyday. Overall hotel was okay.

      4 night romance trip, Oct 15, 2020

      Verified Expedia guest review

    • 2.0Poor

      Way to many people!! Long wait lines

      Hector, 2 night family trip, Oct 12, 2020

      Verified guest review

    • 10.0Exceptional

      Loved the resort, wonderful, beautiful views, helpful and pleasant staff, unlimited food and drinks... we would absolutely return.

      ChristianJeffer, 3 night romance trip, Oct 9, 2020

      Verified Expedia guest review

    • 6.0Good


      The hotel rooms were clean and spacious. The workers helpful and polite. What it is really bad is: the FOOD and the lack of waiters. We were waiting for 35 minutes to get breakfast and what we got was very low standard of food. For 3 days Lunch was hot dogs, hamburgers, chicken wings and tostadas. Everything by the lowest standards. The Mexican restaurant offer Dinner with rancid cold meat, shell fish that will not open and sea food over cooked. Same with the meat. We asked for medium rare and it came well done. We felt mistreated and we really got the impression that the Chef wanted to mock us. Or, simply he don't care or know how to cook better. What a shame! That was horrible. In other hand, The Grill Restaurant was a nice experience. Another comment is: we report that our safe was not working, somebody came but did not fix it. No entertainment at all. No folklore, no Mariachi, no shows but a loud screaming voice at the pool in nap time, 2-3 pm. We travel a lot and compared with Cancun, this hotel should not charge even 50$ a day. In Cancun we had even a bar in our room, 7 different restaurant to choose, entertainment any single day, the Buffet was amazing and all food a la carte. This hotel it is stilling people money. NOT RECOMENDED.

      MIHAELA, 3 night trip, Oct 9, 2020

      Verified guest review

    • 8.0Very Good

      We just got back from here. The staff was amazing and the pools are great. The ony thing i didnt like was there was pretty much NO control over covid with guests. Way too many people comparing to other resorts that are taking less people, no themperature checks anywhere. Also we paid for all incluisive and our room fridge was suppose to be filled and it NEVER did. I went down 5 times to speak to someone and have it fill and they never sent anyone. On day 3 i gave up. It was a very nice experience in general, food was amazing, but if you are looking for more relaxing vacation keep checking its really overbooked considering the virus we have to live with. Way too many kids.

      Daniela, 4 night romance trip, Oct 4, 2020

      Verified Expedia guest review

    See all 49 reviews