Hotel El Convento

Photo gallery for Hotel El Convento

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In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk
In-room safe, individually decorated, individually furnished, desk

Overview of Hotel El Convento

VIP Access

Hotel El Convento

4.5 star property
Luxury hotel with outdoor pool, near San Juan Cathedral

8.9/10 Superb

966 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air conditioning
  • Refrigerator
The price is €258
Price available on 24/05/2022
Map
100 Cristo St, San Juan, 00901
Main amenities
  • 58 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Fitness centre
  • Free use of bicycles
  • Room service
  • In-room childcare
  • Business centre
  • Terrace
  • 24-hour front desk
For families
  • In-room childcare (surcharge)
  • Fridge
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • In Old San Juan
  • Port of San Juan - 13 min walk
  • Escambron Beach - 39 min walk
  • San Juan Cathedral - 1 min drive
  • Calle Fortaleza - 1 min drive
  • San Juan Gate - 1 min drive
  • Puerta de San Juan - 1 min drive
  • Parque las Palomas - 1 min drive
  • Plaza de Armas - 1 min drive
  • Castillo de San Cristobal - 1 min drive
  • Castillo San Felipe del Morro - 2 min drive

Getting around

  • San Juan (SJU-Luis Munoz Marin Intl.) - 16 min drive

About this property

Hotel El Convento

At Hotel El Convento, you'll be within a 10-minute drive of Port of San Juan and Condado Beach. After having fun at the outdoor pool, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. A fitness centre and free bike rentals are other highlights, and rooms at this luxurious hotel offer nice touches such as bathrobes and slippers. Fellow travellers like the helpful staff and breakfast.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Guest accommodations are sealed after cleaning

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available.

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 58 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM until 6 AM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • No on-site parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 7:00 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Taking the kids

  • Childcare in room (surcharge)

What to do

  • Ecotours nearby
  • Kayaking nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free bike hire
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fitness centre
  • An outdoor pool

Accessibility

  • Wheelchair accessible
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Languages spoken

  • English
  • Spanish

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Individually furnished and decorated

Freshen up

  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired Internet

Food and drink

  • Fridge
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Santisimo – On-site restaurant.

Awards and affiliations

The property is a member of the Small Luxury Hotels of the World.

Fees & policies

Optional extras

  • Breakfast costs between USD 15 and USD 25 per person (approximately)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for USD 35.0 per night

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guest room doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a smoke detector on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Hotel El Convento San Juan
Hotel El Convento
El Convento San Juan
El Convento
Hotel El Convento Hotel
Hotel El Convento San Juan
Hotel El Convento Hotel San Juan

Frequently asked questions

Overall score and ratings

8.9

Superb

9.0/10

Cleanliness

9.2/10

Staff & service

8.3/10

Amenities

8.7/10

Property conditions & facilities

8.1/10

Eco-friendliness

10/10 Exceptional

Jose, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great stay and right in the heart of old San Juan. Staff were extremely friendly
KATHLEEN, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Serkan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Brandt, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Walter, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incredible hotel with wonderful people and location. Can walk essentially all of old San Juan from the hotel, great view from the hotel roof, and patio bar was perfect for quiet breaks from the city. Ricky, the bartender was the literally the best, and our housekeeper was personable and ensured our room was perfect every night. Will absolutely stay here again on our next trip.
Dustin, 6-night trip
Verified Hotels.com guest review

6/10 Good

Overpriced
This was overpriced in my opinion. The rooms were not well decorated and unclean. The WiFi didn’t work in the room. The location was wonderful but that was the only perk. The pool is very small and was filled with loud children.
Alexis, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Incredible hotel worth every penny
Wonderful service and location!
2-night trip
Verified Hotels.com guest review

2/10 Poor

Cockroaches and broken tvs, the room started flooding through the wall when it rained. No window in the room. Extremely expensive
Robert, 1-night romance trip
Verified Expedia guest review

6/10 Good

Pretty hotel but I would not stay here again
This is a very nice hotel, but the service we received was substandard. We paid $350 per night. We were not allowed to check in 1 hour early. When we asked to check out at 12:30 instead of !2, the hotel wanted to charge an extra $25. The rooms are nice-we initially received room 324. However it is on the main street and very loud. We could not sleep due to the outside music and noise and finally we changed rooms at 11pm. The hotel offered no concession (not even a free breakfast) for our inconvenience. Rooms are beautiful but I would not stay here again.
randy, 2-night trip
Verified Hotels.com guest review