InterContinental Almaty, an IHG Hotel

Photo gallery for InterContinental Almaty, an IHG Hotel

Primary image
Indoor pool, pool loungers
Indoor pool, pool loungers
Indoor pool, pool loungers
Hypo-allergenic bedding, down duvets, minibar, in-room safe

Overview of InterContinental Almaty, an IHG Hotel

InterContinental Almaty, an IHG Hotel

5.0 star property
Almaty ski hotel with 2 bars/lounges and spa

9.0/10 Superb

72 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
The price is €150
Price available on 23/07/2022
Map
181 Zheltoksan Street, Almaty, 50013
Main amenities
  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Ski rentals
  • Ski passes
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Steam room
  • Children's pool
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
  • Private bathroom
Cleaning & safety
  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Heart of Almaty
  • Shymbulak Ski Resort - 30 min drive

Getting around

  • Almaty (ALA-Almaty Intl.) - 35 min drive
  • Almaty Station - 15 min drive
  • Almaly - 26 min walk
  • Airport shuttle (surcharge)
  • Train station pick-up (surcharge)
  • Shopping centre shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Ski shuttle (surcharge)

About this property

InterContinental Almaty, an IHG Hotel

InterContinental Almaty, an IHG Hotel features a ski shuttle and puts you near winter activities such as downhill skiing and snowboarding. You can visit the spa to indulge in massages, body wraps or aromatherapy, and Asian Cafe serves breakfast and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an indoor pool and a health club. Ski passes and rentals are also available. Fellow travellers like the helpful staff and overall property condition.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for lunch, dinner and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 277 rooms
  • Arranged over 11 floors

Arriving/Leaving

  • Check-in time from 2:00 PM until anytime
  • Express check-in/out
  • Early check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one*

Children

  • Up to 2 children (17 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site motorhome/coach/lorry parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pick-up

Off-site

  • Ski shuttle*
  • Shopping centre shuttle*
  • Casino shuttle*
  • Theme park shuttle*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6 AM–11 AM
  • 2 bars/lounges
  • Restaurant
  • BBQs
  • 24-hour room service
  • Snack bar/deli

Taking the kids

  • Children stay free
  • Children's pool
  • Playground
  • Children's menu

What to do

  • Tennis
  • Fitness classes
  • Basketball
  • Bike rentals nearby
  • Golf lessons nearby
  • Hiking/biking trails nearby

Working away

  • Business centre
  • Meeting rooms
  • Conference centre (10840 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas
  • Pool loungers
  • Ski equipment hire

Facilities

  • Built in 1996
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Piano
  • Health club
  • An indoor pool
  • Full-service spa
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages spoken

  • Chinese (Mandarin)
  • English
  • French
  • German
  • Korean
  • Russian
  • Turkish

Ski

  • Ski passes
  • Ski shuttle (surcharge)
  • Ski hire
  • Ski lifts nearby
  • Ski runs nearby
  • Downhill skiing nearby
  • Skiing lessons nearby
  • Snowboarding nearby

Room amenities

Be entertained

  • 26-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Pillow menu
  • Down duvet
  • Blackout curtains
  • Turndown service
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Deep-soaking bath
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy.

Dining

Asian Cafe – This buffet restaurant serves breakfast, brunch and dinner. A children's menu is available.
Sunset Efes Beer Garden – Overlooking the garden, this sports bar serves lunch and dinner. A children's menu is available. Open selected days.
Atrium Lounge & Bar – This lobby lounge serves breakfast, lunch and dinner. A children's menu is available. Open 24 hours. Open daily.
Tennis Bar / Restaurant – On-site restaurant. Reservations are required. Open selected days.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of KZT 11536 per person (approximately)
  • Airport shuttle service is offered for an extra charge of KZT 9000 per vehicle (one-way)
  • Train station pick-up service is offered for an extra charge
  • Casino shuttle, shopping centre shuttle, ski shuttle and theme park shuttle service is offered for an extra charge
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for KZT 14560.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser.

Individually wrapped food options are available for lunch and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Policies

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included in your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and window guards on site.

This property accepts credit cards and cash.

Also known as

InterContinental Almaty Hotel
InterContinental Almaty
InterContinental Almaty
InterContinental Almaty an IHG Hotel
"InterContinental Almaty an IHG Hotel"
InterContinental Almaty, an IHG Hotel Hotel
InterContinental Almaty, an IHG Hotel Almaty
InterContinental Almaty, an IHG Hotel Hotel Almaty

Frequently asked questions

Overall score and ratings

9.0

Superb

9.1/10

Cleanliness

8.9/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.3/10

Eco-friendliness

10/10 Exceptional

Overall the stay was very good. The receptionists and concierge were very helpful, and the gym was very clean and with new machines and a nice pool. My only criticism is that the bar in the lobby is understaffed and service could be slow, and if one wasn’t sitting near the bar, very slow. It needs more than one person working there all the time. Otherwise, the hotel overall provides a great service and the staff are all very helpful and kind.
Adam, 5-night trip
Verified Expedia guest review

8/10 Very good

Very good service
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Mint quality -amazing after so many years . Turkish care.
Sergy, 2-night business trip
Verified Expedia guest review

6/10 Good

Not 5 stars.
The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.
2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

It was very clean and welcoming. I had a nice stay.
1-night business trip
Verified Expedia guest review

10/10 Exceptional

Excellent stay. Nice property, superb food and service!
5-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent hotel
Very helpful and professional staff. Excellent service and a tasty breakfast. Highly recommended
Arian, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Esmira, 5-night trip with friends
Verified Hotels.com guest review

4/10 Fair

This property is very old, needs repair, and is not in line with the quality generally expected from the InterContinental brand (due to age) - time to repair and replace equipment - I don't think I've seen an older lamp in the last 10 years than what I had in my room
3-night business trip
Verified Expedia guest review

10/10 Exceptional

5-night trip
Verified Orbitz guest review