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Hersonissos Palace - All Inclusive

5.0 star property
All-inclusive property in Hersonissos with 2 outdoor pools and 2 bars/lounges

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Hersonissos Palace - All Inclusive

Photo gallery for Hersonissos Palace - All Inclusive

Exterior
Breakfast, lunch and dinner served
Exterior
Single Room
Beach bar

Overview of Hersonissos Palace - All Inclusive

7.2

Good

Property highlights

  • Restaurant
  • Bar
  • Pool
  • Gym
  • Free parking
  • Free WiFi
Map
Dedalou 10 Street, Hersonissos, Crete Island, 70014
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and 2 bars/lounges
  • 2 outdoor pools and indoor pool
  • Outdoor tennis court
  • Fitness centre
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Coffee shop/cafe
  • Business centre
Feel at home
  • Free cots/infant beds
  • Fridge
  • Private bathroom
  • Television
  • Garden
  • Terrace

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Standard Room, Partial Sea View

Standard Room, Partial Sea View

Standard Room, Partial Sea View

  • 30 sq m
  • Partial sea view
  • Sleeps 3
  • 1 Double Bed

View all photos for Single Room

Single Room

Single Room

  • 30 sq m
  • Sleeps 1
  • 1 Single Bed

About this area

What's nearby

  • Star Beach Water Park - 3 min drive
  • Stalis Beach - 12 min drive
  • Crete Golf Club - 9 min drive

Getting around

  • Heraklion (HER-Nikos Kazantzakis) - 25 min drive

Restaurants

  • 't Hof Van Holland - 9 min walk
  • Shenanigans - 10 min walk
  • Mythos - 6 min walk
  • Ammos - 3 min walk
  • Irish Pub - 10 min walk
Map

About this property

Hersonissos Palace - All Inclusive

Hersonissos Palace - All Inclusive is a great choice for a stay in Hersonissos. After taking a dip in one of the 2 outdoor pools, you can grab a bite to eat at the coffee shop/cafe or unwind with a drink at one of the 2 bars/lounges. An indoor pool, a poolside bar and a fitness centre are other highlights at this luxurious property. Fellow travellers like the WiFi.

All-inclusive

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks and select beverages included

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Languages

English, German, Greek, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the regional cleaning and disinfection practices of Health First (Greece)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 199 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 2 PM until 4 AM
  • Minimum check-in age – 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • Free on-site self-parking

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free full breakfast
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)
  • Snack bar/deli

What to do

  • Tennis
  • Pool table
  • Beach nearby
  • Golfing nearby
  • Scuba-diving nearby

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • 2 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • Fitness centre
  • 2 outdoor pools
  • An indoor pool
  • Outdoor tennis court
  • Sauna
  • Steam room

Accessibility

  • Lift
  • In-room accessibility (selected rooms)
  • Raised toilet seat
  • Grab bar near toilet
  • Bathroom emergency pull cord

Room amenities

Be entertained

  • 22-inch plasma TV
  • Satellite TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free cot/infant bed

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Phone

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe (surcharge)

Special features

Dining

On-site venue – This buffet restaurant serves breakfast, lunch and dinner.
On-site venue No. 2 – This restaurant serves breakfast, lunch and dinner.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 4.00 per accommodation, per night

Optional extras

  • Safes in guest rooms can be used for EUR 3 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly touched surfaces are cleaned with disinfectant between stays.

Social distancing measures are in place and guests are provided with hand sanitiser.

This property affirms that it follows the cleaning and disinfection practices of Health First (Greece) guidelines.

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cash transactions at this property cannot exceed EUR 500 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Property registration number 1039K014A0046100

Also known as

Hersonissos Palace Hotel
Hersonissos Palace
Hersonissos Palace Hotel Crete, Greece
Hotel Hersonissos Palace
Palace Hotel Hersonissos
Hersonissos Palace - All Inclusive Hersonissos
Hersonissos Palace - All Inclusive All-inclusive property

Frequently asked questions

Does Hersonissos Palace - All Inclusive offer free cancellation for a full refund?
Yes, Hersonissos Palace - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hersonissos Palace - All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitiser and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hersonissos Palace - All Inclusive?
Yes, there are 2 outdoor pools and an indoor pool.
Are pets allowed at Hersonissos Palace - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Hersonissos Palace - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Hersonissos Palace - All Inclusive?
You can check in from 2 PM - 4 AM. Check-out time is noon.
What is there to do at Hersonissos Palace - All Inclusive and nearby?
Practise your swing on the tennis courts. Enjoy a swim in one of the 2 outdoor swimming pools or use the all-inclusive property's other amenities, which include 2 bars and an indoor pool. Hersonissos Palace - All Inclusive also has a sauna and a steam room, as well as a garden.
Are there restaurants at or near Hersonissos Palace - All Inclusive?
Yes, there's an on-site restaurant.
Does Hersonissos Palace - All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony.
What's the area around Hersonissos Palace - All Inclusive like?
Hersonissos Palace - All Inclusive is a short 5-minute walk from Convention Centre Creta Maris and 6 minutes' walk from Port of Hersonissos.

Reviews

7.2

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Fair

First disappointing Hotels.com booking
My search for a hotel was predominantly driven by the star rating, this is definitely not a 5 star hotel. The facility descriptions are inaccurate and misleading. 'Poolside bar and two bars/lounges' - There was a poolside bar but that was it. There was one more bar but it was never open and the image of a bar on the site wasn't there at all. Also, for some reason the 'all-inclusive' stops at midnight at the poolside bar. That just seems a bit strange as the bar only stays open until 1am so why bother charging for that hour. 'Two outdoor pools' - there was only one and there were never anywhere near enough sun loungers for the size of the hotel or the number of guests. The indoor pool does exist but we never saw anyone use it. It needs updating as it's very tired. I didn't see a tennis court and the images give the impression that the hotel is right on the beach, it's not. It's only about 100 yards away and there is a beach bar there but the photos are misleading. The bedroom and bathroom were very nice and generally the staff were very helpful and friendly. The food in the restaurant needs to be covered as there were a lot of flies, so it was best to choose something as they brought out a new tray, or choose something from the grill as they cooked it. The choice and quality was pretty good though. All in all we did have a nice break but just think the details are not accurate. I wouldn't have chosen to stay there now I know how it really is.
Paul, 6-night trip
Verified Hotels.com guest review

8/10 Very good

The Palace is advertised as a 5 star, however it should be rated as 4 star. I had to move the bed to watch an uninterrupted view of the TV as one of the four posters posts was in the middle of the TV view. There are no t-bags or milk in the room and I had to continually ask for more coffee and sugar. The staff were always very helpful and accommodating. The room is comfortable, but does not warrant a 5 star. There is no shuttle service to the airport, which costs a basic 45 Euros. The Diana supermarket is handy at a 2 minute walk and the beach and bars are 5 minutes walk, although the beach is flooded with sun loungers that all belong to the various bars. The beach is very rocky near the shore line. The food is good, however very little seafood. Mussels were available once and fish was generally served in a sauce. A nice hotel, conveniently located with helpful staff, but as stated not a 5 star.
Stephen, 14-night trip
Verified Expedia guest review

8/10 Very good

1 night stay
Very nice stay for 1 night, beds were very comfortable and nice pillows, the bar by the beach was really nice with lovely view!
kaye, 1-night trip
Verified Hotels.com guest review

4/10 Fair

The staff were extremely friendly, however we booked the hotel with my cousin for my birthday as it was advertised as a spa hotel and some pictures look misleading We had to leave after the first night and check in at another hotel In 4 places it states a spa and massages available, there was nothing of the kind We wasted money with cabs getting there and then having to take us to another hotel with no refund for that Highly disappointed
ozlem, 5-night family trip
Verified Expedia guest review

8/10 Very good

Trés bien je recommande
Hôtel très bien placé. Très propre et le personnel en plus d'être très accueillant est de bon conseil et bienveillant.
HOURI, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Not a 5 star hotel
Starting with the arrival, the entrance has many stairs so arriving guests have to use the elevator, which doesn’t have a description on which floor the reception is. The hotel urgently needs renovation it the everything except the rooms looks very dated. The rooms look modern. The AC in my room didn’t work and it took a while until it got repaired. The janitor also had to reset the TV and the shower drain was clogged. The food was rather basic, the coffee horrible, all together I wouldn’t give this hotel more than 3 stars
Florian, 1-night business trip
Verified Hotels.com guest review

6/10 Good

ok hotel
Fin beliggenhed. Serviceminded receptionist personale. Bar personale ikke så servicemindede. Fin rengøring. Det ene værelse meget fint til tre personer det andet til 2 var noget mere "snævert" uagtet det var til samme pris. Maden ikke fantastisk men dog acceptabelt og vi valgte derfor at spise ude to dage selv om vi havde all inklusive.
Claus, 7-night family trip
Verified Hotels.com guest review

8/10 Very good

Maurizio, 3-night trip
Verified Hotels.com guest review

6/10 Good

Un 5 étoiles qui mérite un 2-3 étoiles max. Nous avons vu des 4 étoiles 10x plus beau et équipé que celui ci. Le personnel d’accueil est serviable par contre les femmes de ménage une autre histoire. 3 schampoing et 3 après schampoing et mais seulement 1 gel douche pour 5jours. Si vous demandez à la femme de ménage de vous en passez elle dira non de voir avec l’accueil alors qu’elle a tous les produits sur son chariot. Une salle de sport dans un sous sol qui pue les poubelles. Un sauna qui n’est pas en fonctionnement. Une piscine intérieur triste et qui ne donne pas envie car en sous sol elle Aussi dans un endroit pas accueillant. Concernant autour de l’hôtel bah il est au milieu d’immeuble qui font getto. Le restaurant surveillez vos assiettes sinon elles sont vite retiré par ceux qui débarrasse. Nourriture de gros. Sans élaboration. Gras et en sauce. Spécialité chinoise alors qu’on est en Crète. L’accueil de l’hôtel pareil est triste pas chaleureux sans âme. La chambre qu’en a elle rien à dire. Mais loin d’un 5 étoiles.
Amandine LE, 5-night romance trip
Verified Expedia guest review

8/10 Very good

Insgesamt würden wir es als ein 4-5 Sterne Hotel einstufen. Wenn man die Landeskategorie zugrunde legt ist es sicherlich ein 5 Sterne Hotel. Der Restaurantmanager Dimitros ist sehr umsichtig und Service-orientiert. Aber das gleiche auch für die anderen Bediensteten an Reception, Bar und Beach Restaurant. Übrigens ist es zu empfehlen mindestens einmal Dinner am Strand in dem zum Hotel gehörenden Beach Restaurant einzunehmen. Das Hotel ist zwar nicht das neueste aber vollkommen akzeptabel und sauber. Preis und Leistungsverhältnis bei unserer Buchung waren absolut OK. Wir haben ein tolles Zimmer im 4 .OG mit Meerblick gehabt. Allerdings bei offenem Fenster abends manchmal etwas laut, da eine Verbindungsstraße zum Strand und Hafen an der Vorderseite des Hotels vorbeiführt. Aber ohne Straßen geht es halt auch nicht. Es ist zwar kein direktes Strandhotel, aber es sind lediglich ca. 60m bis zum Meer. In anderen Anlagen, die sich als Strandanlage bewerben, hat man sehr oft weitere Wege bis zum Strand als im Hersonissos Palace. Wir können das Hotel bedenkenlos weiterempfehlen. R... und M.. Ehepaar Mitte 60 aus DE/ SH
Reinhard, 5-night romance trip
Verified Expedia guest review