Mercure Gold Coast Resort

Photo gallery for Mercure Gold Coast Resort

Primary image
2 outdoor pools
2 outdoor pools
2 outdoor pools
Terrace/patio

Overview of Mercure Gold Coast Resort

UNESCO Sustainable Travel Pledge

Mercure Gold Coast Resort

4.0 star property
4-star hotel with 2 outdoor pools, near Palm Meadows Golf Course

8.8/10 Fabulous

976 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Gym
  • Air conditioning
  • Connecting rooms available
Map
64 Palm Meadows Drive, Carrara, QLD, 4211
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Full-service spa
  • 2 outdoor pools
  • Breakfast available
  • 2 outdoor tennis courts
  • Health club
  • Sauna
  • Children's pool
  • Spa tub
  • Pool bar
  • Coffee shop/cafe
For families
  • Children stay free
  • Free cots/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Television
  • Garden
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Carrara
  • Palm Meadows Golf Course - 1 min drive
  • Lakelands Golf Club - 3 min drive
  • Metricon Stadium - 5 min drive
  • Emerald Lakes Golf Club - 6 min drive
  • Palmer Colonial Golf Club - 6 min drive
  • Pacific Fair Shopping Centre - 6 min drive
  • Dracula's Queensland - 6 min drive
  • Oracle Boulevard - 7 min drive
  • The Oasis - 7 min drive
  • Gold Coast Convention and Exhibition Centre - 7 min drive

Getting around

  • Gold Coast, QLD (OOL-Coolangatta) - 29 min drive
  • Varsity Lakes Station - 11 min drive
  • Helensvale Station - 19 min drive
  • Gold Coast City Coomera Station - 21 min drive

About this property

Mercure Gold Coast Resort

Mercure Gold Coast Resort puts you within a 10-minute drive of Robina Town Centre and Cavill Avenue. Guests can visit the spa to indulge in Swedish massages, body wraps or facials, and The Green Dining serves breakfast, lunch and dinner. Other highlights at this upmarket hotel include 2 outdoor pools, a poolside bar and a health club. The comfortable beds and helpful staff get good marks from fellow travellers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows the standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitiser provided
This information is provided by our partners.

At a glance

Hotel size

  • 292 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time starts at 2 PM
  • Express check-in/out
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free covered on-site self-parking
  • Wheelchair-accessible parking on site
  • On-site parking includes off-street options

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:30 AM–10:30 AM on weekdays and 6:30 AM–10:30 AM on weekends
  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area

Taking the kids

  • Children stay free
  • Children's pool
  • Children's menu

What to do

  • Tennis lessons
  • Golf lessons nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference centre (10097 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Umbrellas

Facilities

  • 8 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Health club
  • 18 holes of golf
  • 2 outdoor pools
  • Full-service spa
  • Hot tub
  • 2 outdoor tennis courts
  • Sauna
  • Massage/treatment rooms

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Raised toilet seat
  • Grab bar near toilet
  • Upper floors accessible by stairs only

Languages spoken

  • Chinese (Mandarin)
  • English
  • German
  • Japanese
  • Korean
  • Russian

Room amenities

Be entertained

  • 50-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Free toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Future Therapy has 3 treatment rooms. Services include Swedish massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a steam room.

The spa is open daily.

Dining

The Green Dining – Overlooking the golf course and pool, this restaurant serves breakfast, lunch, dinner and light fare. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
The Green Bar – Overlooking the golf course, this bar serves brunch, lunch and light fare. Open daily.
The Cart – On-site coffee shop. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of AUD 28 for adults and AUD 28 for children (approximately)
  • Late checkout can be arranged for an extra charge (subject to availability, amount varies)
  • Credit card charges are subject to an extra charge

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Rollaway beds are available for AUD 45.0 per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in or check-out:
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitiser.

Contactless check-out is available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards. Cash is not accepted.

Also known as

Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort
Mercure Gold Coast Carrara
Mercure Gold Coast
Mercure Gold Coast Carrara
Mercure Gold Coast Resort Hotel
Mercure Gold Coast Resort Carrara
Mercure Gold Coast Resort Hotel Carrara

Frequently asked questions

Overall score and ratings

8.8

Fabulous

8.9/10

Cleanliness

9.2/10

Staff & service

8.7/10

Amenities

8.5/10

Property conditions & facilities

8.3/10

Eco-friendliness

6/10 Good

Overall a bit disappointing. Went away for a boy's trip so specifically asked for 2 queen beds and were given one king and a lounge. Reception was not helpful when we brought this to their attention when checking in and asked for this to be rectified. Level of assistance overall was minimum.
Narelle, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Was a comfortable stay.
3-night family trip
Verified Hotels.com guest review

8/10 Very good

Lovely peaceful resort, with good food
We’ve stayed at the resort a couple of times now. It is good quality, excellent value for money and one of the few hotels in Australia that feels like a genuine resort. The room was clean and spacious. The grounds were spotless and best of all the food was great. Close to the sea; the Gold Coast attractions, yet peaceful and tranquil. Recommended.
3-night trip
Verified Hotels.com guest review

6/10 Good

Quiet getaway.
Even tho we have stayed before and our room was good , on this occasion our room seemed dark and damp! Also whilst there, we had little or no wifi and for the majority we had no phone service either. We spent our time away from the hotel during the day but at night when back at our room virtually no phone coverage at all. I doubt we would stay there again.
david, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Carmel, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Location was great and peaceful. Accommodation however was tired and in need of refurbishment
Judi, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

On my last day the lady who cleaned my room left an elephant made from towels and flowers on the bed. All the staff were very friendly and nothing was too much trouble. I was a solo female traveller and felt very safe there, Would definitely stay there again.
Jean, 5-night trip
Verified Lastminute guest review

10/10 Exceptional

The concierge was amazing. He gave us complimentary breakfast and late check out as it was my birthday and our anniversary. I will definitely come back just from the staff. Loved our room, comfy as bed!
Dulcie M, 1-night romance trip
Verified Wotif guest review

10/10 Exceptional

Convenient position , efficient and friendly staff and service , restaurant affordable with good food !
Paul, 1-night romance trip
Verified Wotif guest review

8/10 Very good

Nice.
Howard, 4-night romance trip
Verified Expedia guest review