Crowne Plaza Syracuse, an IHG Hotel

Photo gallery for Crowne Plaza Syracuse, an IHG Hotel

Primary image
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Overview of Crowne Plaza Syracuse, an IHG Hotel

Crowne Plaza Syracuse, an IHG Hotel

3.5 star property
3.5-star hotel with restaurant, near Syracuse University

7.8/10 Good

1,000 verified guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
  • Air conditioning
701 E Genesee Street, Syracuse, NY, 13210
Main amenities
  • Weekly housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • 24-hour fitness centre
  • Self parking
  • Room service
  • Business centre
  • 24-hour front desk
  • Computer station
  • Front desk safe
  • ATM/banking services
  • Laundry service
For families
  • Free cots/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Laundry facilities
  • Coffee/tea maker
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • In Downtown Syracuse
  • Syracuse University - 4 min walk
  • Armory Square - 5 min drive
  • Carrier Dome - 2 min drive
  • Destiny USA - 9 min drive
  • St. Joseph’s Health Amphitheater at Lakeview - 12 min drive
  • New York State Fairgrounds - 13 min drive

Getting around

  • Syracuse, NY (SYR-Hancock Intl.) - 13 min drive
  • Syracuse Regional Transportation Center - 9 min drive
  • New York State Fair Station - 11 min drive

About this property

Crowne Plaza Syracuse, an IHG Hotel

Crowne Plaza Syracuse, an IHG Hotel puts you 0.2 mi (0.3 km) from Syracuse University and 2.4 mi (3.9 km) from Destiny USA. After a workout at the 24-hour fitness centre, you can grab a bite to eat at the restaurant or unwind with a drink at the bar/lounge. Fellow travellers say good things about the helpful staff and bar.



Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-out
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 277 rooms
  • Arranged over 20 floors


  • Check-in time from 4:00 PM until midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required


  • Pets allowed*
  • Service animals welcome


  • Free WiFi in public areas
  • Free WiFi in rooms


  • On-site self-parking (USD 15.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) 6:00 AM–11:00 AM on weekdays and 6:00 AM–noon on weekends
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Golfing nearby

Working away

  • Business centre
  • Meeting rooms
  • Computer station
  • Conference space (12500 square feet)


  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop


  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour fitness centre


  • Braille/raised signage
  • Lift
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairwells
  • Wheelchairs available on site
  • Close-captioned TV
  • Lever door handles
  • Well-lit path to entrance
  • Step-free path to entrance


  • English

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Films for purchase

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Premium bedding
  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/bath combination
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer

Stay connected

  • Desk
  • Free WiFi
  • Free local calls
  • Desk chair


  • Weekly housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Optional extras

  • Breakfast costs between USD 8 and USD 15 per person (approximately)

Children & extra beds

  • Rollaway beds are available for USD 15.0 per day


  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per pet, per stay


  • Self-parking costs USD 15.00 per day with in/out privileges

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitiser.

Contactless check-out is available.

Individually wrapped food options are available for breakfast, lunch and dinner.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.


The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing that there's a carbon monoxide detector, a smoke detector and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts credit cards. Cash is not accepted.

Also known as

Crowne Plaza Syracuse Hotel
Crowne Plaza Syracuse
Renaissance Syracuse
Syracuse Renaissance
Crowne Plaza Syracuse
Crowne Plaza Syracuse, An Ihg
Crowne Plaza Syracuse an IHG Hotel
"Crowne Plaza Syracuse an IHG Hotel"
Crowne Plaza Syracuse, an IHG Hotel Hotel
Crowne Plaza Syracuse, an IHG Hotel Syracuse
Crowne Plaza Syracuse, an IHG Hotel Hotel Syracuse

Frequently asked questions

Overall score and ratings






Staff & service




Property conditions & facilities



10/10 Exceptional

Christine, 1-night trip with friends
Verified guest review

10/10 Exceptional

Good night’s sleep
We arrived late and ready for a good night’s sleep which we got! And a good breakfast for the next leg of our trip.
Kelly, 1-night family trip
Verified guest review

8/10 Very good

Lysa, 1-night trip
Verified guest review

2/10 Poor

Don’t bother
Horrible experience. Terrible service.
3-night family trip
Verified guest review

10/10 Exceptional

Great place to stay!
Free shuttle to the concert! Everyone very friendly and professional
Nancy, 1-night trip
Verified guest review

10/10 Exceptional

Staff was great. Food in the lounge was excellent and reasonably priced. Walking distance to the Dome, or shuttle provided.
Michael, 1-night trip
Verified guest review

8/10 Very good

Kenneth, 1-night trip
Verified guest review

6/10 Good

Rooms are very small, beds are not comfortable, bathroom is extremely small. Asked not to be on a high floor and was put on the 17th floor.
1-night trip
Verified guest review

8/10 Very good

Great Customer Service
The hotel was Fine. The front desk Abigail was Five Star. She couldn't have been nicer and more helpful. I was only in Syracuse for a quick family event. Location, parking and room was perfect for my needs. Great customer service is always what people remember.
Michael, 2-night family trip
Verified guest review

4/10 Fair

Don't waste your money at the Syracuse Crowne Plaz
What a terrible nights sleep. The air conditioning unit in the room was so loud and noisy, that it was impossible to sleep. In addition, there was a high pitched noise coming from the bathroom that further impeded the ability to sleep. We closed the bathroom door to try to block the noise and then the bathroom door became stuck and unable to open in the middle of the night...really a disaster. And on top of it all, this hotel greatly raised their prices because it was graduation. What a rip-off.
2-night family trip
Verified guest review